High School Customer Service
Resume:
Erika Phengdy
Las Vegas, NV 89147
********@*****.***
SUMMARY OF QUALIFICATIONS
Performance-driven and knowledgeable.
Dedicated with proven track record of extraordinary achievements in performing in front of large audiences and developing customer relations.
Strong attention to detail.
Deep passion for continuous learning.
Excellent communication and interpersonal skills.
Self-confidence and adaptability skills.
Profound problem-solving skills and sound ability to function as part of a team.
EDUCATION
BSS, University of Nevada, Las Vegas (UNLV),
August 2021- present
Major: Political Science
High School Diploma, Will C. Crawford High School,
June 1986, San Diego, CA
State of California DCA: Cosmetologist License,
October 2021
WORK EXPERIENCE
Bellagio Casino, Las Vegas, NV, 2024- Present
Poker Cage Cashier
Maintain accurate handling of guests and company funds by processing all transactions and documentation in accordance with gaming regulations, company policies and procedures.
Exchange gaming chips, deposit and with drawl from guests front money deposit, and assist them with their safety deposit boxes.
Maintain bank balance and safeguard casino cage assets during assigned shift.
Accurate filing of T-31 in accordance with gaming regulations, company policies and procedures.
MGM Grand Casino, Las Vegas, NV, 2023- 2024
Suncoast Casino, Las Vegas, NV, 2022 - 2023
Cage Cashier
Maintain accurate handling of guests and company funds by processing all transactions and documentation in accordance with gaming regulations, company policies and procedures.
Exchange gaming chips and tickets, cash checks, process markers, and fills.
Maintain bank balance and safeguard casino cage assets during assigned shift.
Assist customers filling credit applications and maintain all customer credit files.
Issue window markers and safety deposit boxes to guests.
Enter markers, fill, and credit slips into computer.
Assist guests with inquiries and advise on current promotions.
Maintain professional appearance and workstations fully stocked.
Performance of duties requires standing for majority of shift.
Other duties as assigned by management.
Home Depot Store #0318, Las Vegas, NV, 2022
Customer Service Associate/ Pro-Cashier
Greeting customers as they arrive and thanking them as they leave.
Helping customers find the required merchandise throughout the store and look up information for online purchases.
Processing returns while adhering to the company’s policy.
Operate the paint station after completing the training.
Advise customers of upcoming sales events and promotions.
Helping customers with items in their carts by ascertaining product availability, alerting customer service if they need assistance, and answering any questions about how to use products from your team’s areas of expertise.
Locating product inventory in the warehouse or on store shelves for customers.
Using a scanner to scan inventory into a computer system.
Checking prices and discounts with a cashier to ascertain the most accurate total cost for a customer.
Scanning reusable bags at the check-out counter each time a customer purchases an item.
Providing detailed logging of store activities.
Participating in team activities at the assigned location.
Filling out reports and following up on variances during the shift.
Adhering to company policy and ensuring customer safety is at the forefront throughout daily tasks.
Home Depot Store #0417, Chandler, AZ, 2021-2022
Customer Service Associate/ Pro-Cashier
Greeting customers as they arrive and thanking them as they leave.
Helping customers find the required merchandise throughout the store and look up information for online purchases.
Processing returns while adhering to the company’s policy.
Operate the paint station after completing the training.
Advise customers of upcoming sales events and promotions.
Helping customers with items in their carts by ascertaining product availability, alerting customer service if they need assistance, and answering any questions about how to use products from your team’s areas of expertise.
Locating product inventory in the warehouse or on store shelves for customers.
Using a scanner to scan inventory into a computer system.
Checking prices and discounts with a cashier to ascertain the most accurate total cost for a customer.
Scanning reusable bags at the check-out counter each time a customer purchases an item.
Providing detailed logging of store activities.
Participating in team activities at the assigned location.
Filling out reports and following up on variances during the shift.
Adhering to company policy and ensuring customer safety is at the forefront throughout daily tasks.
References Upon Request
Contact this candidate