Customer Service Data Entry

REBECCA ROSS

** ******** ******

MIDDLETOWN,NY **940

EMAIL: ********@*****.***

PHONE: 845-***-****

Pre Employment / Intern Experience

New York Department of Labor (Intern)

Clerical Assistant- duties included but not limited to monitoring job files, review clients paperwork, copying, filing, answering questions, phone lines, with great communication skills as well as great customer service

Orange -Ulster Boces Business and Industry Education (intern)

Clerical Assistant – duties included but not limited to general office duties filing, faxing, scanning documents into computer, answering phone lines, sorting mail, directing phone calls, data entry, etc.

Most Recent Job Experiences:

The Sentinel of Port Jervis

Clinical Liasion / Staffing Coordinator dates: 4/21 – 7/21

Standard office procedures but not limited to good customer service skills or communication skills.

Responsible for assigning patient referrals as directed to agency professional staff

Participate in hiring, orientation of new hired nursing staff, disciplinary process of nursing staff.

Computer, telephone, copy machine, scanner, fax, etc.

Verification of time slips on hours worked for payroll, maintain all patient rosters, work directly with lead nurse, attend all meetings, supervise, update call logs with call out info.

Keep records for quarterly QA meetings.

Address: 2247 Greenville Turnpike Port Jervis Ny 12771 845-***-****

Sophies Healthcare Services

Staffing Coordinator / Human Resources / Compliance Manager dates: 10/13 – 11/16

Email Address: *********@*****************.***

Standard Office Procedures but not limited to keeping up with NYS standards protecting the HIPPA laws

Answering the companies 24/7 on call after hours

Log all phone calls coming into the company

Set -up potential clients referred to the company

Approve time sheets for hours worked by staff

Keep computer info updated with contacts and reports

Keep monthly & weekly reports for quarterly QA meetings

Assist with corrections on overtime approved work

Auditing client and employee files

All compliance duties

Address: 419 East Main Street Middletown Ny 10940 (845) 369- 6231

Hand in Hand Care

Personal Care Aide/ Office Consultant / Staffing Coordinator dates: 6/03- 4/ 08 and most recently as of 11/16

*******@**************.***

Part Of The QA Team

All Standard Office Duties but not limited to answering telephone lines, keep records of contacts looking for services

Assist with correcting time sheets

Update info in the computer daily before going home

Keeping phone logs

Set up client aide or nurse cases

Answering company phone calls after hours

Keeping reports for all past and present clients

Monitoring employees job performances

Assist with hiring and onboarding employees

Data entry

Address: 25 Myrtle Avenue Middletown Ny 10940 845-***-****

Education:

Middletown Senior High School

Gardner Avenue Ext.

Middletown, Ny 10940

Attended 1984- 1988

Graduated with a GED diploma

Awards and Acknowledgements:

4 H group

Girl Scout Alumni

Volunteer work Recaps Western Orange Head Start Program

Private donor to the 845 give back program

Private donor to 845 kids sports program

Founder & CEO

Of the Domestic Violence Foundation“The Love Don’t Hurt Foundation “

Personal References:

Tammy Gaddy 1730 Capstone Drive Durham Nc 27713 (919) 280- 2055

Email : **********@*****.***

Gail Muller 25 Robertson Drive Middletown Ny 10940 845-***-****

Email : **************@*****.***

Melissa Donovan 600 Woodhills Drive Goshen Ny 10924 845-***-****

Melissa *********@*****.***

Martha Grill PO Box 957 Livingston Manor Ny 12758. 845-***-****

Joann Torrealba 946 Ridgebury Road New Hampton Ny 10958 845-***-****

Additional work experiences:

Unlimited Care. (not sure of dates of employment)

Personal Care Aide

Care giver, given assistance to people who are sick, injured mentally or physically, disabled or the elderly and fragile. Accompany clients on dr’s appointments, even run errands for the home bound.

453 route 211 east. Barbara Coordinator 845-***-****

Marshall’s (8/02- 2/03)

Front End Coordinator

Assign tills and registers to employees

Help front end store manager with schedules for employees

Handle front end problems, implemented with company policies, resolving them in a timely manner, train new employees in the front end and to the store.

Orange Plaza Mall Richard Badgen store manager 845-***-****

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