Business Analyst Hr Manager

PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** *******************@*****.***

Overview

Accomplished Business Analyst / Product Owner skilled in delivering cost-effective, high performance technology solutions to meet shifting organizational demands. Strong leadership with in-depth industry expertise with a full product lifecycle from R&D to beta release to production launch.

Professional Experience

Sr. Business Analyst Jul 2022- Present

NIH, Bethesda, MD

The National Institutes of Health, commonly referred to as NIH, is the primary agency of the United States government responsible for biomedical and public health research. My role has encompassed a diverse array of responsibilities, including the support and maintenance of various applications critical to organizational success. With a keen focus on efficiency and effectiveness, I've played a pivotal role in optimizing processes, ensuring seamless operations, and providing top-tier support through dedicated help desk services. Responsibilities:

• Actively worked with NLM (National Library of Medicine) on AI project-Human Signal.

• Worked on ServiceNow platform, including migration of applications from Java to ServiceNow, ensuring smooth transition and process efficiency.

• Designed workflows, wireframes, and user interfaces for applications based on requirements and enhancements for the migration of Java applications to ServiceNow.

• Collaborated with the database (DB) team to clean, map, and migrate data from the Java database to ServiceNow.

• Provided Helpdesk support, handling Level 1 tickets, analyzing issues, and escalating them to the appropriate teams when necessary.

• Participated in App Engine vs. ITSM discussions to determine the best platform fit for applications, ensuring optimal performance and maintainability.

• Led efforts to unify BP Logix, NISP, and HOW2 ticketing systems into a single, streamlined ServiceNow portal for better user experience and efficiency.

• Worked on the migration of SCIFI (IDEAS) with eight workflows to the ServiceNow portal, ensuring seamless transition and improved functionality.

• Led the implementation and user training of Percipio LMS, ensuring successful onboarding, course creation, and usage tracking for staff development.

• Conducted requirements elicitation, gathering and documenting business and functional needs for applications such as ITB.

• Developed a Requirements Management Plan and Requirements Traceability Matrix to track and manage application requirements effectively.

• Managed the creation of Demands, change requests, project plans, project closure reports, training materials, and other key deliverables in ServiceNow.

• Continuously updated requirements documentation throughout the SDLC, ensuring prioritization and detailed decomposition of requirements.

• Applied Agile, Waterfall, and Hybrid methodologies, facilitating scrum, refinement, and retrospective meetings for collaboration and progress tracking.

• Led Jira-to-ServiceNow migration, focusing on data transfer, workflow alignment, and platform integration to enhance project tracking.

• Created reports in QlikSense based on gathered requirements to support business decision-making.

• Provided support for all Java applications, including helpdesk support and system enhancements.

• Recommended and implemented process improvements to enhance quality, efficiency, and effectiveness of ITB software projects.

• Conducted complex data analysis and reporting, supporting business planning activities using both internal and external data sources.

PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** *******************@*****.***

• Assisted in developing business case documents, conducting feasibility studies, and estimating development costs for new and existing systems.

• Created mockups and wireframes to communicate product and system requirements to developers and test engineers, ensuring high-quality software delivery.

• Organized and facilitated client meetings, documented key points, and shared meeting minutes with stakeholders and internal teams.

• Acted as a liaison between product and project stakeholders to resolve ambiguity in requirements.

• Conducted User Acceptance Testing (UAT), led training sessions, and facilitated feedback loops to ensure successful project implementation.

• Used JIRA and ServiceNow for tracking defects, issues, requests, enhancements, project reporting, and scrum activities.

• Ensured compliance with mobile responsiveness and 508 (Accessibility) Testing standards.

• Managed API integrations with external platforms, ensuring seamless connectivity and system interactions.

• Developed and enhanced QlikSense dashboard reports to improve reporting capabilities.

• Created and managed SharePoint Lists, using lookup functionality to ensure efficient data integration and collaboration.

Systems included: GWAS Target, JP Surv, GDS Tracking, Comets A, Comets Explorer, Mosaic Tilers, mSig Portal, Methylscape, ICD Genie, Cervical CP, Jenkins, GitHub, ForgeDB, cProSite, CTOS (Clinical Trial Operations Software), FTR Application, NCUD (NIMH Centralized User Database), ASR (Application Summary Report), ExCites, CRM Implementation, Clinical Trial Portfolio View (CTPV ), QlikSense Reporting, Clinical Dashboard, Sharepoint, ServiceNow (ITSM, app Engine), EZapps, Mobile site testing, Migrated Java applications NISP (NIMH Internal Software Portal), SCIFI (IDEAS), Unified Portal (HOW2, NISP and BPLogix), HIPAA, Percipio Learning Management System, Qliksense, TOAD for Oracle.

Product Analyst Aug 2021 – Jun 2022

CareMetx, Bethesda, MD

CareMetx is a specialty hub services and technology company providing patient-centric services supported by state- of-the-art proprietary technology. CareMetx portfolio includes "human services" such as reimbursement case management, clinical care coordination, patient assistance program management; and cutting-edge technology services such as data aggregation, analysis and reporting solutions that may be "bolted on" to existing HUB technology for greater data access.

Responsibilities:

• Led business process analysis and optimization for billing and payment workflows tied to specialty pharmacy programs.

• Collaborated with stakeholders to streamline claims processing, eligibility verifications, and financial reimbursement tracking.

• Partnered with IT to integrate systems for automated payment validation and insurance provider reporting.

• Assisted in developing solutions and action plans for project and product-related issues, with guidance from experienced Product Analysts, Product Leads, or Product Managers.

• Contributed to CareMetx’s API Gateway and the onboarding process for new patients.

• Worked with API transactions and handled HTTP error codes.

• Tested SOAP APIs using Postman and contributed to documentation using Swagger.

• Experienced in integrating applications with SSO via Connect.

• Independently managed low to moderately complex projects, aligning business objectives with project goals, and escalating issues to senior PMs or Team Product Leads as needed.

• Led low to moderately complex products/projects under the direction of the Product Manager, providing regular status updates.

• Supported the full product lifecycle, from market requirements to release, including concept, scope, specification, prioritization, design, implementation, user acceptance testing, quality assurance, deployment, and maintenance.

PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** *******************@*****.***

• Experienced in designing, implementing, managing, and supporting AWS Cloud environments, building application environments from scratch for Development, QA, Staging, and Production.

• Elicited requirements from end-users to address business problems and define desired outcomes.

• Communicated with clients and stakeholders through data process models to clarify and validate requirements.

• Oversaw system implementation, coordinated testing, and monitored system launch to ensure performance met all business requirements.

• Addressed functional questions and issues, supporting the business in adopting new system functionalities.

• Acted as the liaison between the customer (internal and external) and the software development team, facilitating the flow of requirements.

• Developed detailed specifications, diagrams, mockups, flowcharts, and data mappings for Benefit Investigation, Prior Authorization (Rx and Med modules), and Workflow systems.

• Worked with data flow using JSON structures.

• Specified input and output formats to meet user needs.

• Conducted sprint and client demos, as well as provided training across the team.

• Contributed to Data Archiving projects, electronic Benefit Verification, electronic Prior Authorization, and Rx electronic Prior Authorization.

• Adhered to IT policies, directives, and client performance standards in all tasks.

• Utilized strong time management and multi-tasking skills to handle multiple parallel projects, working independently and in collaboration with team members.

• Managed off-shore and on-shore teams effectively.

• Maintained user confidence and protected business data by ensuring confidentiality.

• Utilized SQL queries to extract relevant information from Exchange data.

• Gathered business requirements to understand the financial impact on business processes.

• Actively participated in Daily Scrum meetings, Sprint planning, Retrospectives, Grooming, and Sprint Demos. Systems included: eServices, React Portal, Connect, API, SureScripts staging portal, Postman, Confluence, HIPAA rule.

Sr./Lead Business Analyst Mar 2019 – Jan 2022

Pindi Solutions / PCORI (Patient-Centered Outcomes Research Institute), Washington, DC The Patient-Centered Outcomes Research Institute (PCORI) is authorized by Congress to conduct research to provide information about the best available evidence to help patients and their health care providers make more informed decisions. PCORI’s research is intended to give patients a better understanding of the prevention, treatment and care options available, and the science that supports those options. Responsibilities:

• Conduct individual and/or group requirements sessions with users, SMEs, and Stakeholders in to elicit, define, and document a comprehensive list of requirements and assist in determining the solutions that best fit their needs.

• Partnered with internal teams and vendors to modernize CRM and Salesforce systems used for portfolio and stakeholder management.

• Conducted requirements workshops and gap analyses to guide CRM enhancements, integrations, and dashboard reporting.

• Analyzed business requirements to develop or assist in the development of project documentation including Requirements Traceability Matrices, Functional Requirements Specifications, Project Schedules/Plans, Test Plans, Training documentation, etc.

• Effectively manage those requirements as well as the project timeline and quality of deliverables through the project life cycle from Identification through Execution and delivery.

• Hands-on experience in migrating financial and procurement data from legacy systems to AWS cloud applications, ensuring data accuracy, integrity, and compliance with financial standards. PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** *******************@*****.***

• Developed solutions for managing Procurement and Contract Lifecycle Management (CLM) processes, ensuring compliance, contract renewals, and vendor management.

• Maintained SharePoint project lists and libraries, and assisted in SharePoint development and user training activities.

• Worked on SharePoint integration with Determine-Corcentric, ensuring seamless integration of procurement data with financial workflows.

• Automated contract and procurement approval processes to improve efficiency and compliance with organizational financial policies.

• Hands-on experience in migrating financial and procurement data from legacy systems to AWS cloud applications and SAP ERP, ensuring data accuracy, integrity, and compliance with financial standards.

• Led and worked with developers on building new SharePoint forms like the Board of Governance (BOG) form, Travel Initiation Form (TIF), and Procurement Request Form (PRF).

• Worked on creating libraries and assigning training materials for the FTE and contractors within PCORI.

• Uploaded all training materials to SAP-Litmos for routing to all PCORI employees.

• Communicated effectively (both written and oral) to all staff levels and delivered difficult/sensitive information tactfully.

• Worked closely with business relationship managers and technology domain managers to refine and execute program technology strategy.

• Collaborated with the Development Lead, and Program manager to develop and implement software implementation plans.

• Met with implementers, throughout the life of the project, to track and maintain the requirements list.

• Analyzed financial processes and requirements to support the development of financial reports and dashboards.

• Prepared agendas for team refinement sessions.

• Closely worked with the developers and QA team on getting the requirements implemented and tested.

• Assisted the QA/QC Engineer to ensure the successful implementation and validation, within the solution, of each requirement.

• Created User Stories on Jira and tracked the project development.

• Accepted and approved stories on Jira.

• Conducted demos and training across the team.

• Tested the User Stories and logged defects on Jira.

• Participated in Salesforce Testing activities.

• Met with subject matter experts throughout the PCORI organization to create Organizational Process Flow Diagrams for the functional teams’ processes.

• Assisted in development, testing, and troubleshooting of solutions prior to and immediately following deployment to the production environment.

• Assisted in performing Integration and Acceptance Testing.

• Supported the development of training and implementation material.

• Assisted in project related responsibilities such as: building and tracking project change requests, reviewing project documentation, acting as the voice of the functional teams when communicating requirements to the vendor, etc. Systems included: Determine-Corcentric (ERP), Dell Boomi, SharePoint (Document Management System), Salesforce, DocuSign, SAP Litmos (Learning Management System), Concur, Tuition Manager, QlikSense. Validation Specialist / Sr. Business Analyst Jul 2013 – Mar 2019 Pindi Solutions / DePuy Synthes (Johnson & Johnson), Westchester, PA DePuy Synthes is a medical device company delivering a broad array of orthopedic and neurological solutions that go beyond quality implants and include services, education, instruments and emerging technologies. PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** *******************@*****.*** Responsibilities:

• Worked as Lead and prepared weekly reports and provided technical supervision to the team members.

• Author, revise and review SOPs required to maintain the Quality Management System.

• Experienced in data migration to AWS.

• Key team member providing computer system validation and testing services for DePuy Synthes remediation project; Project scope included existing custom software applications that had been in use for several years but not properly validated according to CAPA from FDA audit findings.

• Experience with Legacy System -Data Migration.

• Participated in an in-house CSV validation project for creating and reviewing the SDLC documentation.

• Developed templates for URS, FRS, Protocols, Test Scripts, Change Controls, Traceability matrix and Validation Plans.

• Analyze and documented client’s business requirements and processes and communicate these requirements by constructing process models.

• Experience in software development life cycle (SDLC) and Agile methodologies.

• Executed and reviewed Test Protocols.

• Prepared test results and deviation data for Validation Summary Report.

• Involved in the scheduling and planning of testing activities and work within a project team focusing on validation activities.

• Experience managing and engaging diverse range of stakeholders

• Facilitate meetings with clients to gather and document requirements and explore potential solution

• Act as a liaison and point of contact between the business and the IT team

• Created Use-Cases, User Interface documents and functional/requirements specification documents to document business needs.

• Writing Business Requirements Document (BRD) and Functional System Design (FSD) documents

• Worked closely with Development team (Java platform), QA team and tracking defects

• Created and maintained user stories, product backlogs, sprints and parking lot items and tracked all using JIRA.

• Developed templates for URS, FRS, Protocols, Test Scripts, Change Controls, Traceability matrix and Validation Plans.

• Created and authored process work flows, and SOPs for the project.

• Responsible for task assignments, reporting to upper management, general project management, and resolving issues.

• Interpret and apply FDA regulations as they pertain to GxP computer systems, lab equipment and process validations.

• Developed risk assessments, validation plans, protocols, test scripts and reports that support the qualification and validation of GxP computer systems.

• Documented User Requirement Specifications, Functional Specifications, Operational Qualification Test Protocols, Test Scripts and Traceability Matrix.

• Executed and reviewed Test Protocols on multiple systems.

• Involved in the scheduling and planning of testing activities and work within a project team focusing on validation activities.

• Participated in the testing of Salesforce application. Systems included: Plateau (SuccessFactors Learning)- Learning Management System, SAGE, Training Server, SAP BW, Salesforce, Oracle, ProPlan, Informatica and MP2 Access, HIPAA. Sr. Business/Testing Analyst Jan 2012 – Jun 2013

Optum Healthcare (QSSI), Columbia, MD (Client: CMS) CMS has established a Medicare Shared Savings Program (SSP) to facilitate coordination and cooperation among the providers to improve the quality of care for Medicare Fee-For-Service (FFS) beneficiaries and reduce unnecessary costs. Eligible providers, hospitals, and suppliers may participate in the Shared Savings Program by creating or participating in an Accountable Care Organization (ACO). PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** *******************@*****.*** Responsibilities:

• Authored and Reviewed Business Requirements and Design Documents for MSSP ACO Portlet, MSSP Application Process, MSSP Assignment, and MSSP Advance Payment and prepared Test Plans.

• Attended walk-through meetings with Requirement Analysts to understand the Business Requirements and gave several suggestions to them.

• Designed detailed Flowcharts for the MSSP Application and Reconsideration Requirement Document to easily understand the process.

• Expertise in documenting business workflows, procedures, roles and responsibilities

• Expertise in playing important role in the entire Systems Development Life Cycle (SDLC)

• Expertise in designing Functional Specification document and getting it approved from Stake holder/user community

• Wrote detailed Test Cases and design steps in HPQC and maintained Requirements Coverage.

• Facilitated Joint Application Design (JAD) sessions with technical leads, software architects, and Subject Matter Experts (SME) to identify business rules and requirements and document them in a format that can be reviewed and understood by both business and technical people

• Executed Test Cases and recorded results in the HPQC.

• Peer reviewed Test Cases written by other test team members.

• Created Test Data using SQL on IBM DB2 database.

• Logged, Tracked and Closed Defects in Quality Center.

• Provided application support to pilot release customers.

• Researched multiple issues daily using Linux and db2 and provided resolution to customers.

• Review the XML files in the Linux Environment to help customers troubleshoot their issues.

• Study the requirement, analyze the subject and provide presentation to the stakeholders.

• Performed the Backend Testing using SQL queries and performed the data verification.

• Uploaded files through Mainframes HOD and verifying the response codes in Database.

• Facilitated User Acceptance Testing (UAT) to the end clients (CMS).

• Created documents after doing research on CMS.gov on specific topic to discuss with the team members.

• Created weekly reports of tasks accomplished over the week and send it to the Lead and Manager.

• Prepared the Release Readiness Report document for the end client.

• Working experience with JSON/XMLs, crosswalks.

• Interacted with Requirement Analysts to resolve discrepancies between user requirement document and system specification.

• Participated in weekly team meeting and discussed about the status of the project with the higher management. Education

• Post-graduate in Clinical Research

• Masters in Science (MSc)

• Bachelors in Science (BSc)

Certifications and Badges:

• Certified ServiceNow Administrator (CSA) 2025

• Project Management Professional (PMP) 2024

• Certified Scrum Master (CSM) 2024

• Certified Scrum Product Owner (CSPO) 2024

• ServiceNow Administration Fundamentals On Demand 2025

• Introduction to App Engine Studio 2024

• Welcome to ServiceNow 2024

• Generative AI Overview (PMI) 2024

• AI & Agility 2024

PRAMITI GANGULI

Potomac, Maryland Phone: 240-***-**** *******************@*****.***

• Course Certificate for Business Analysis & Process Management 2024

• ServiceNow Connector Application 2024

• Create a Project Charter with Google Docs 2024

• Scale AI in your organization (Microsoft Badge) 2024

• Define a Microsoft AI strategy to create business value in healthcare (Microsoft Badge) 2024

• Leverage AI tools and resources for your business (Microsoft Badge) 2024

• Create business value from AI (Microsoft Badge) 2024

• Embrace responsible AI principles and practices (Microsoft Badge) 2024

• Discover Microsoft AI for leaders in healthcare (Microsoft Trophy) 2024

• Transform your business with Microsoft AI (Microsoft Trophy) 2024

• LEAD 499 - Session B Personal Leadership Development - FAES – 2023

• ChatGPT104- How to Use ChatGPT in Business - 2023 Skills

• Waterfall/Agile Scrum methodologies

• SQL

• User Acceptance testing

• Agile Project Management

• Business Analysis

• Software Development Life Cycle (SDLC)

• JAVA

• ServiceNow (ITSM, App engine)

• EZapps

• QlikSense

• Jenkins

• GitHub

• Jira

• JSON

• AWS

• API

• Migration projects

Contact this candidate