Operations Manager Admin Assistant

SHUBAIR HAIDER

Personal Details

Mobile Number: +92-333-***-****

Email Address: ************@*****.***

LinkedIn: https://www.linkedin.com/in/shubair-zaidi-096ab8b6/ Date of Birth: January 21st, 1989

Marital Status: Married

Availability to Join: Prior Notice

Linguistics: English, Urdu, Punjabi

Driving License: LTV

Appointments:

April 2021 till Present Phone banking officer at Bank Al Habib Karachi, Pakistan

June 2018 till April 2020 Asst Admin & operation Manager Nainawa Construction (Islamabad, Pakistan)

October 2017 to May 2018 Admin Assistant

China State Construction Engineering Corporation

Pvt Ltd (Islamabad, Pakistan)

June 2014 to July 2017: Assistant Operations Manager Friends Corporation (Islamabad, Pakistan)

December 2008 to April 2014: Assistant Accountant

Z.M Enterprises (Karachi, Pakistan)

Practical Experience:

Bank AL Habib (Karachi, PKN)

Phone Banking Officer [April 2021– Till Present]:

● Worked as team member in Visa Platinum marketing and sales team

● Making outbound calls to the premium customers for cross selling (Visa Platinum Marketing)

● Guided customer regarding product benefits

● Generate lead and forward to relevant department.

● Handling and resolving customer complaints / queries

● Providing customers with relevant product and service information

● Cross selling various banking products to customers

● Maintain own KPIs regarding calls

● Providing (FCR) first call resolution

● Making outbound calls to the customer as required (complaint resolution, product related issues, etc)

Nainawa Construction(Islamabad, PKN)

Field Manager [June 2018– April 2020]:

● Managing labor for project

● Deployment of labor for construction and maintenance work

● Making and giving salaries of daily wages labor

● Petty cash handling

● Purchasing building materials for the project

● Payments of the vendors according to their work

● Maintain Log of work.

China State Construction Engineering Corporation Pvt Ltd (Islamabad, PKN) Admin Assistant [Oct 2017 – May 2018]:

● Looking Maintenance service of company residents.

● Maintain Log of work.

● Coordinating with Manager regarding the works.

● Entering data of all the daily expanses.

● Coordinating with the service providers regarding quality and on time services.

● Preparing log of all works.

● Weekly Inspection and maintain CCTV of all residents.

● Making Salaries of staff.

● Managing car service for our company executives. Friends Corporation (Islamabad, PKN)

Assistant Operations Manager [June 2014 – July 2017]:

● Handling Petty Cash for daily petty expenditures.

● Managing and supervising a team of 15 workers Shell Pumps regarding Care & Maintenance.

● Coordinating with the Shell Engineer regarding planning and performance evaluation.

● Cleaning schedule to be made on monthly basis in consent with the CBRE Engineer.

● Regular Shell Pumps visits during the work by our team to ensure qualitative work.

● Ensuring strict Health & Safety check as per the HSSE rules & clauses with the help of Checklist form to be filled thoroughly.

● Creating cleaning schedule and deploying teams for cleaning sites on regular basis.

● Sending regular report to CBRE about work orders.

● Sending quotation about complains cost and further actions if required.

● Visiting Shell Pumps on regular basis to ensure the labors are performing the work adequately.

● Reporting directly to our Company’s Director for KPIs and essential matters. Z.M. Enterprises (Karachi, PKN)

Assistant Accountant [December 2008 – April 2014]:

● Accounts Preparation including trail balance, ledger accounting & Petty Cash.

● Creating Balance Sheet and Expense sheet on daily basis.

● Data entry work on regular basis and generating reports on monthly basis.

● Preparing Salaries/Payroll for 40+ employees on regular basis.

● Preparing comparison report on quarterly basis.

● A helping hand in audit procedures & presentation making. Computer Skills:

● Proficient working in Ms Office, internet and email packages.

● Expertise in Computer Hardware, software installation and troubleshooting.

● Intermediate in Networking as a workplace for a company. Academic Qualification:

Graduation Completed Federal Urdu University Karachi, Pakistan Intermediate Completed Board of Intermediate Education Karachi, Pakistan Matriculation Completed Board of Secondary Education Karachi, Pakistan Further references & documents will be furnished upon request.

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