Customer Service Information Technology

TAMIKA FRIERSON

**** ******* ***** *****, *******, GA 31808 C:706-***-**** *.********@*******.***

Professional Summary

Resourceful and quality focused Client Support Professional with extensive training/education in business/client analysis, software methodology, software development and project management. Experienced client support professional seeking a challenging role in software engineering/information technology within a company encouraging professional development and advancement.

Core Qualifications

Information Technology Software Development Client Need Analysis Business Analysis Customer Service Project Management Software Testing Quality Assurance Business Intelligence Process Improvement Order Management System Quality Management Software Testing Jira Firewall AWS Azure TCP/IP TCP DHCP Experience

Education Staffing Solutions

October 5, 2023 to Present

Teach and assist children with learning in the state and county school system. Total Systems

Temporary Inbound Fraud Specialist

August 2021 to September 2021

Routinely greet customers, assist with fraud concerns based on concern obtained, and notate accounts based on concern in TSYS format providing information in regards to concern and close call. Paramount Staffing

Temporary Customer Service Representative

April 2021 to June 2021

Routinely greet customers, assist with concerns, ask questions to further resolve concern, and notate accounts. and a close call.

Temporary Technical Support

Sitel Group

April 2020 to May 2020

Routinely greet customers, obtain account number or phone number to pull up the account, troubleshoot devices until resolved. If escalated, schedule technician visits and answer all questions until resolved. Notate the account. Temporary Account Specialist on Independent Contract Randstad

August 2019 to September 2019

Routinely call policyholders in regards to Piedmont Payment Services under Aflac change to see if they want to continue or discontinue services. Complete electronic financial reports for updates for contacts of change. Remote Technician Temp.

Support.com

July 2018 to August 2018

Routinely respond to customer concerns regarding service issues by greeting,verifying caller, security verification, resolving issue or concern, and notating account of customer call. CUSTOMER SERVICE REPRESENTATIVE

Afni

09/2012 to 11/2012

Opelika, AL Delivered outstanding customer service, responding to inbound calls, answering questions and providing problem resolution. Notated accounts, reviewed and responded to emails and addressed queries. 02/2008 to 06/2010 Wal-Mart- Homewood, AL

Greet customers, ring and bag merchandise.

CASHIER

01/2012 to 09/2012 Wal-Mart- Hoover, AL to Columbus, GA Check out customer merchandise and bag items. Placed returned items back into designated areas, clean workstation areas.Stocked merchandise on the sales floor. Education

Bachelor of Science: INFORMATION TECHNOLOGY (Concentration: Software Engineering) Colorado Technical University Completed-DEGREE(2011-2015): University of Alabama, Birmingham COURSEWORK - Undeclared Major COMPUTER INFORMATION SYSTEMS COURSEWORK (2000-2002): Chattahoochee Valley Community College

2015 Colorado Springs, CO

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