Customer Service Social Media
Resume:
Damarys Ferrin
Bilingual Customer Service. Representative
Fayetteville, NC 28303
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Member Service Representative
Foundever-Fayetteville, NC
October 2024 to Present
• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
• Maintained accurate member records and updated information as needed
• Assisted members with account transactions, including deposits, withdrawals, and transfers
• Resolved member complaints effectively by actively listening, empathizing, and finding appropriate solutions
• Collaborated with other departments to resolve complex member issues or requests
• Educated members on online banking platforms and assisted with setting up accounts for digital access
• Participated in training programs to stay updated on product knowledge and industry regulations Content Creator
Freelancer-Fayetteville, NC
November 2020 to Present
• Engaged with the online community and responded to comments, questions, and feedback to foster a sense of community and enhance user experience
• Utilized data analytics and tools to track content performance, analyze audience behavior, and adjust strategies for improved results
• Utilized social media advertising and paid promotion to boost content visibility and reach
• Produced high-quality written, visual, and multimedia content for online platforms, including articles, blog posts, videos, infographics, and social media posts Server
Golden Corral-Fayetteville, NC
January 2023 to August 2024
• Serve customers their beverages.
• Keep tables free of dirty dishes.
• Provide exceptional customer service, to keep the guests coming back.
• Provide a clean and safe environment by cleaning bathrooms and dining area throughout the entirety of the shift.
• Keep dishes and utensils stocked
Cafeteria Assistant
Manpower ( Westover High School )-Fayetteville, NC August 2022 to January 2023
• Prepare and serve meals for the staff and students.
• Maintain a neat and orderly work area.
• Cash handling.
• Run daily reports.
• Clean and sanitize kitchen.
Technical Support Representative
Apple Kelly Connect-Remote
August 2021 to January 2022
• Assist new and existing customers with their mobile devices, computers and warranty services.
• Assist customers with payments and technical support.
• Meet and and exceed monthly quotas.
• Attend weekly meetings to assist and improve work performance. Server
Olive Garden-Fayetteville, NC
September 2016 to August 2020
• Provide exceptional customer service.
• Taking and placing orders through the POS system. Communicate and solve customer issues. Cash management.
• Awarded with Employee of the month for the the month of March 2018 Wireless Expert
Sprint Mobile Now-Fayetteville, NC
October 2015 to August 2016
• Achieve monthly personal sales quota. Maintain up to date product knowledge on Sprint products and services.
• Conduct outreach campaigns such as outbound calling to new and existing customers.
• Accurately perform the day to day retail operations of the store. Education
High school diploma in General Studies
Miami Springs Senior High School - Miami Springs, FL August 1992 to June 1996
High school diploma
Skills
• Cash Handling
• Cashiering
• Cleaning Experience
• Customer Service
• Food Preparation
• Retail Sales
• Serving Experience
• Typing
• Cold Calling
• POS
• Merchandising
• Upselling
• Account Management
• Spanish (10+ years)
• Sales Management
• CRM Software
• Multilingual
• Warehouse management system
• Warehouse experience
• Inside Sales
• Shipping & Receiving
• Communication skills
• Microsoft Excel
• Windows
• Sales
• Microsoft Word
• Hotel experience
• Organizational skills
• Administrative experience
• Time management
• Customer service
• Hospitality
• Guest services
• Guest relations
• Photography
• Photo editing
Certifications and Licenses
Food Handler Certification
CPR Certification
Driver's License
Non-CDL Class C
Assessments
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Inside sales — Proficient
January 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Fluent in Spanish
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