Data Entry Customer Service

EBONY

MITCHELL

***************@*******.***

561-***-****

New Springfield, OH 44443

Experienced professional with over 10 years of experience in data entry, quality control, and customer service. Proficient in utilizing CRM systems and internal programming for entering client’s data into databases. Recognized for maintaining data accuracy, resolving issues promptly, and improving operational workflows.

PROFESSIONAL SUMMARY

SKILLS

Data Entry, CRM Tools, Quality

Control, Customer Service, Billing

Support, Financial Guidance,

Technical Troubleshooting, Time

Management, Team

Collaboration, Microsoft Word,

Excel, Outlook, Oracle,

SalesForce

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Olympic Heights Community High

School

Boca Raton, FL • 05/2013

High School Diploma

EDUCATION

AT&T - Premier Support Specialist

Boardman, OH • 11/2020 - Current

Alorica - Patient Service Representative

Niles, OH • 01/2020 - 11/2020

Teleperformance/Comcast - Customer Sales Representative Fort Lauderdale, FL • 02/2018 - 06/2019

WORK HISTORY

- Managed accounts using Telegence, LS CRM, Oracle, DLC, and Salesforce.

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- Performed account updates, payment arrangements, and device troubleshooting.

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• - Investigated financial discrepancies and prepared audit reports.

• Performed detailed assessment of nearly 200 back office case details.

• 60+ WPM

• Directed handling of insurance claims.

Collected internal structural reports fraudulent disputes for adequate documentation.

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- Assisted patients with inquiries, insurance processing, and prescription coordination.

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• - Maintained accurate records and ensured HIPAA compliance.

• Streamlined logistics for efficient prescription distribution.

• Demonstrated strong empathy and understanding in all interactions.

• Showcased ability to connect with others through empathy.

- Handled 100+ inbound calls daily for billing, tech support, and upgrades.

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• - Achieved a 20% upsell rate while resolving complex service issues.

• - Documented customer interactions in CRM databases. Oversaw order fulfillment and ensured timely execution of equipment updates.

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