Administrative Professional

Jennie Corona-Cantu

*************@*****.*** 626-***-**** Montebello, CA https://linkedin.com/in/jenniecorona-cantuna-cantu

SUMMARY

Experienced Administrative Assistant with 26 years in diverse roles, including previous administrative positions at Hillsides and Ultimate Staffing & Ledgent. Proficient in managing office operations, scheduling, and document creation, with strong skills in Microsoft Office and data entry. Seeking to leverage bilingual communication abilities and customer service expertise in a new Administrative Assistant role.

WORK EXPERIENCE

Pathways Los Angeles Los Angeles

Administrative Assistant Apr 2025

•Managed office communications by opening the office, forwarding voicemail messages, and distributing email messages.

•Answered and transferred phone calls, ensuring efficient communication flow.

•Greeted and directed visitors, facilitating a welcoming and organized environment.

•Operated office equipment, including fax machines and copiers, to support administrative functions.

•Handled client paperwork, ensuring accurate stamping and processing.

•Coordinated mail operations, including picking up, sorting, and distributing incoming mail, as well as managing outgoing mail and courier services.

•Maintained and replenished the postage meter, ensuring timely inspection and supply ordering.

•Organized and managed file systems, creating and maintaining both physical and digital files.

•Photocopied, collated, and scanned documents to assist Directors and Managers with various tasks.

•Actively participated in departmental and agency staff meetings, contributing to team initiatives.

H&R Block Pasadena, CA

Receptionist Dec 2024 - Apr 2025

•Greet clients and answer phones, ensuring a welcoming and professional environment while facilitating the matching of clients with appropriate tax professionals.

•Manage the office calendar, including scheduling appointments and placing reminder calls to clients, to ensure efficient service delivery.

•Post and process payments accurately, supporting streamlined financial operations and overall office functionality.

California Children's Academy Los Angeles, CA

Eligibility Specialist Apr 2024 - Aug 2024

•Recruited and enrolled families for child care services, ensuring compliance with eligibility guidelines.

•Facilitated registration and biweekly recertification processes, maintaining clear and consistent communication with applicants.

•Collaborated with child care campuses to meet vacancy needs and conducted community outreach to increase program awareness. jencan2’s Closet/poshmark.com

Owner E-Commerce Retailer 2014 - Jul 2024

•Managed detailed product listings for over 500 items, ensuring accuracy and clarity to enhance the customer experience.

•Maintained and restocked inventory bi-weekly to ensure consistent product availability.

•Provided customer service through email and phone, addressing inquiries related to product details, availability, and shipping.

Hillsides Baldwin Park, CA

Administrative Assistant Dec 2022 - Apr 2024

•Coordinated office operations by maintaining records, arranging meetings, and organizing office gatherings.

•Created and maintained essential documents, ensuring accuracy and easy access, including letters, invoices, and reports.

•Managed data entry into EHR systems and web-based programs, enhancing data integrity for medication and supportive services.

Call the Car Pasadena, CA

Customer Service Rep Dec 2019 - Mar 2020

•Facilitated the creation and updating of transportation reservations through multiple communication channels, ensuring accurate appointment details for healthcare plan members.

•Managed communication of drivers' estimated times of arrival and verified member eligibility, handling an average of 100 calls daily in a high-paced call center environment.

Cocina Fresca Gourmet Norwalk, CA

Food Truck Cashier 2018 - 2019

•Processed customer orders and payments, ensuring smooth transaction flow and clear communication of menu offerings.

•Coordinated order calls and expedited service delivery, contributing to improved customer satisfaction.

•Assisted in inventory management and set-up of food and beverage displays to maintain operational readiness.

The Rib Eye Guy Gourmet Catering Downey, CA

Food Truck Marketing/Event Coordinator Apr 2016 - Apr 2017

•Managed logistical operations such as food permits, licenses, staff scheduling, menu planning, and event bookings to ensure smooth event execution.

•Created and maintained social media content to communicate daily routes, meal specials, and visual content, enhancing customer engagement.

U Storage Bell Bell, CA

Consultant I Aug 2015 - Aug 2016

•Managed leasing processes and maintained a consistent occupancy rate of over 90% through effective tenant interactions and service delivery.

•Enhanced customer satisfaction by providing comprehensive property information, scheduling tours, and achieving a high rate of same-day payment resolutions through efficient rent collection and follow-ups on overdue accounts.

Amada America Inc. Buena Park, CA

Hospitality Assistant Nov 2011 - Apr 2013

•Coordinated logistics for showroom demonstrations by managing attendance confirmation and arranging transportation, accommodations, and meals for 30-50 participants weekly, while maintaining strong vendor relationships.

•Assisted in organizing special events such as grand openings and conferences, and managed financial reporting for hospitality expenditures, ensuring effective collaboration with Service Engineers and Sales Managers.

Receptionist/Admin Jul 2011 - Nov 2011

•Managed a high-volume switchboard with over 50 lines, ensuring efficient call transfers to appropriate departments and representatives.

•Processed and metered over 500 pieces of outgoing mail daily, while providing administrative and clerical support across multiple departments.

Ultimate Staffing & Ledgent Cerritos, CA

Administrative Assistant May 2010 - Jul 2011

•Managed appointment scheduling and client interactions, ensuring accurate maintenance of client information and test scores in the Staff Suite system.

•Processed payroll for over 40 employees and provided support to the sales team through project research and distribution of marketing materials.

211 Los Angeles County (Formerly Info Line of Los Angeles) San Gabriel, CA

Community Resource Advisor Feb 1996 - Mar 2004

•Employed the TAXONOMY database to assess and address callers' immediate and long-term needs, facilitating referrals to relevant agencies and services.

•Delivered advocacy services in key areas such as emergency shelter, food assistance, and domestic violence, enhancing client success and well-being.

•Staffed specialized hotlines, including Adult Protective Service and Earned Income Tax Credit, and provided in-person referral and advocacy services at Carver Middle School.

Mexican American Opportunity Foundation Montebello, CA

Resource & Referral Program Coordinator Mar 1992 - Feb 1996

•Provided tailored childcare referrals to families and conducted monthly workshops to enhance the skills of licensed family day care providers.

•Assisted in agency communication efforts by preparing the quarterly newsletter and compiling detailed monthly

reports.

EDUCATION

Cerritos College Norwalk, CA

Business Administration, Business Administration

Downtown Business Magnet High School

High School Diploma, General Education

SKILLS

Administrative Support • Customer Service • Bilingual (English & Spanish) • Microsoft Office • Office Equipment

Operation • Data Entry • Communication • Problem Solving • Customer Relationship Management (CRM) • Conflict Resolution • Multitasking • Record Keeping • Typing Skills • Attention to Detail • Team Collaboration • Computer Proficiency • Empathy • Collaboration

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