Data Entry Customer Service

Mary Chennault

**** *** ***** ****, #*** Mobile, AL 36608 251-***-**** *****.*********@*****.*** PROFESSIONAL PROFILE

Well-rounded professional backed by data entry and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Communication skills necessary to deal effectively with patients and healthcare providers.

Effective problem solver, able to assess situations and identify solutions.

Attention to detail needed to maintain high levels of accuracy.

Strong time management skills with ability to establish priorities to meet timelines.

Communication Platforms – Zoom.

Microsoft Office Applications – Word, Excel, Outlook, PowerPoint Type 35 WPM. KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT) EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025 Introduced to the following concepts:

Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.

Electronic health records systems and healthcare claims preparation and submission processes.

Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.

Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.

HIPAA rules and regulations related to patient information privacy and security. WORK EXPERIENCE

Valligent – Roseville, CA 08/2005 – 06/2016

Customer Service Representative (08/2005 – 06/2016)

Trained new hires and interacted with customers via inbound and outbound calls to answer inquiries.

Identified customer needs, handled appraisals, and followed established procedures.

Entered customer account data and communicated in a clear and concise manner.

Documented activity in customer accounts in an accurate manner and ensured confidentiality. Data Entry Clerk (08/2005 – 06/2016)

Entered data into a computer, created reports, ensured accuracy, operated office machines, and performed other clerical or administrative duties.

Maintained logs of activities and completed work and stored completed documents in appropriate locations.

Adhered to policies, procedures, and guidelines, and handled confidential information.

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