Senior System Architect

VINEETH REDDY JUNNUTHULA

Sr Pega Developer/Senior System Architect

Phone: +1-510-***-****

Email: *******.*****@*****.***

LinkedIn: linkedin.com/in/vineethjunnuthula

PROFESSIONAL SUMMARY:

●Pega PRPC Certified Senior System Architect (CSA, CSSA) with 9 years of experience in design, development, analysis, integration, deployment, and support of enterprise BPM applications.

●Proven expertise in Pega PRPC, Case Management, and Case Type rules, driving end-to-end automation of AML, CDD, pre-sales, and inventory management workflows.

●Strong experience in implementing decision rules, decision tables, decision trees, and map values to automate complex business logic in large-scale applications.

●Extensive hands-on expertise with Data Pages, DCR Pattern, and declarative rules to optimize data flow and reduce redundancy across Pega applications.

●Skilled in developing SOAP/REST connectors, services, and integrations to enable seamless communication between Pega PRPC and external enterprise systems.

●Strong background in UI/UX design in Pega PRPC, including dynamic layouts, repeating grids, harnesses, sections, and customized user portals.

●Expertise in designing and enforcing application security through Access Groups, Access Roles, Operators, Workbaskets, and Work Groups.

●Adept at building Activities, Flows, and Flow Actions to implement business logic, SLA escalations, and process routing in Pega PRPC.

●Experience in configuring Agents, Job Schedulers, and listeners for background processing, ensuring SLA compliance and automation of manual processes.

●Skilled in configuring case SLAs, escalation rules, and routing strategies to achieve strict service-level agreements in mission-critical workflows.

●Delivered reusable components, OTAs, and frameworks as part of Pega COE initiatives, standardizing best practices and improving delivery speed.

●Experienced in report definitions, sub-reports, summary views, and dashboards to track SLA compliance and provide actionable insights to business users.

●Strong expertise in Pega debugging and performance tuning tools, including Tracer, Clipboard, PAL, SMA, PLA, Alerts, Splunk, and Kibana.

●Hands-on experience with production support by diagnosing defects, analyzing logs (Logstash, Splunk), and resolving issues within SLA timelines.

●Well-versed in guardrail compliance and conducting technical reviews to ensure Pega applications are scalable, maintainable, and high-performing.

●Skilled in deploying and supporting Pega PRPC applications across middleware platforms such as IBM WebSphere, Oracle WebLogic, and Apache Tomcat.

●Worked extensively with Oracle, MS SQL Server, and MySQL databases, building queries, joins, and integrations with Pega applications.

●Strong proficiency with DB tools, including TOAD and SQL Developer, for analyzing, debugging, and validating database operations.

●Adept at API testing using Postman, SoapUI, Swagger, and Rest Assured, validating REST/SOAP connectors and service responses.

●Deep understanding of Agile/Scrum methodologies, actively participating in grooming, sprint planning, daily stand-ups, retrospectives, and reviews.

●Proven ability to coordinate with onshore and offshore teams, ensuring timely delivery, efficient knowledge transfer, and consistent alignment with business objectives.

●Skilled in debugging, performance optimization, and SLA-driven process improvements, reducing case resolution times and improving compliance.

●Strong communicator with excellent interpersonal and teamwork skills, consistently delivering value to stakeholders while achieving client objectives.

TECHNICAL SKILLS:

Pega & BPM

Pega PRPC (7.x – 8.8), Case Management, Case Types, DCR Pattern, Guardrails, SLA, Declarative Rules, Data Pages, Agents, Job Schedulers, OTAs, Reusable Components, Rule Circumstancing, Activities, Flows, Flow Actions, Decision Rules (Decision Tables, Decision Trees, Map Values, When Rules), Report Definitions, Dashboards, UI Design (Harnesses, Sections, Layouts, Portals), Pega COE Standards

Languages & Web

Java, HTML, CSS, XML, JSON

Integration & APIs

REST APIs, SOAP Services, Postman, SoapUI, Swagger, Rest Assured

Databases

Oracle (10g/11g/12c), MS SQL Server, MySQL

Database Tools

TOAD, SQL Developer, MySQL

Servers / Middleware

IBM WebSphere, Oracle WebLogic, Apache Tomcat

Monitoring & Debugging

Tracer, Clipboard, PAL, SMA, PLA, Alerts, Splunk, Kibana, Logstash

Testing Tools

Postman, SoapUI, Swagger, Rest Assured, QA/UAT Testing, SIT Testing

Version Control & Tools

Git, Jenkins, JIRA, Confluence

Methodologies

Agile / Scrum, SDLC

EDUCATION:

●Master's: Computer Science - Silicon Valley University – 2016

●Bachelor's: Electrical Engineering - Kakatiya University - 2015

CERTIFICATIONS:

●Certified System Architect in Version 7.2 CSA

●Certified Senior System Architect in Version 7.2 CSSA

PROFESSIONAL EXPERIENCE:

Bank of America Plano, Texas Sept’24 – Present

Role: Sr Pega Developer

Project Description:

AWARE is an advanced Anti-Money Laundering (AML) workflow and rules engine developed to streamline and automate AML and Customer Due Diligence (CDD) processes across the entire client lifecycle. Serving as a centralized and integrated AML/KYC platform, it enhances compliance with evolving global regulatory requirements. The system supports a range of workflows—including onboarding, expansion, maintenance, refresh, offboarding, and re-engagement—for both new and existing client relationships. AWARE incorporates various operational roles such as case initiators, processors, approvers, and client outreach specialists to ensure data integrity, documentation completeness, and alignment with enterprise and jurisdictional standards. It facilitates both general and remediation maintenance updates, conducts periodic reviews, and manages client re-engagement post-closure. Additionally, AWARE plays a critical role in process navigation and end-to-end due diligence and regulatory screening.

Responsibilities:

●Collaborated with business analysts and compliance stakeholders to analyze AML/CDD requirements and translate them into scalable Pega PRPC solutions.

●Architected and developed reusable components, data pages, and flow rules to standardize workflows across multiple AML case types, improving reusability and reducing duplicate development.

●Designed and implemented REST and SOAP connectors to integrate external systems, enabling seamless KYC/AML data exchange and regulatory reporting.

●Engineered end-to-end case lifecycles with advanced stages, SLA-based escalations, alternate paths, and exception handling, ensuring compliance with global AML regulations.

●Built decision rules (Decision Tables, Decision Trees, Map Values) to automate business logic and streamline risk classification for onboarding and remediation.

●Developed and executed One-Time Activities (OTAs) to handle critical post-production updates, hotfix deployments, and maintenance with minimal downtime.

●Created Report Definitions and dashboards to provide senior management with real-time AML compliance metrics and SLA performance tracking.

●Led technical design reviews to ensure adherence to Pega guardrails, enforcing coding standards, performance tuning, and best practices.

●Designed and customized user portals, harnesses, and sections to improve usability for case initiators, processors, approvers, and client outreach specialists.

●Supported QA and UAT testing cycles by creating reusable test data strategies in Pega, ensuring comprehensive coverage and data consistency.

●Diagnosed and resolved production issues using Tracer, Clipboard, PAL, SMA, and PLA, reducing system downtime and improving case throughput.

●Implemented data pages and declarative rules to optimize data access, reduce redundancy, and improve system performance.

●Collaborated with cross-functional teams to design case routing strategies using skill-based assignment, SLA rules, and work queues.

●Automated manual AML remediation processes by implementing background agents and scheduled jobs, reducing human errors and increasing efficiency.

●Partnered with enterprise architects to enforce integration design patterns and ensure smooth deployment of connectors across multiple environments.

●Actively engaged in Agile ceremonies (stand-ups, sprint planning, retrospectives) to deliver incremental functionality aligned with business priorities.

●Participated in the Pega Center of Excellence (COE) initiative, contributing to the creation of standardized frameworks, reusable service APIs, and UI components.

●Enhanced compliance reporting capabilities by designing complex report joins, sub-reports, and drill-down dashboards for AML investigators.

●Performed performance optimization and tuning for high-volume workflows, reducing average case resolution time by applying caching, indexing, and load balancing strategies.

●Mentored junior Pega developers by conducting code reviews, knowledge-sharing sessions, and hands-on technical guidance.

●Delivered real-time production support for AML/KYC workflows, directly interacting with end users and compliance teams to resolve defects within SLA.

Environment: Pega PRPC 8.8 (CSA, CSSA), Postman, SoapUI, Oracle 12c, TOAD, Apache Tomcat, Splunk, Kibana, Agile / Scrum, SDLC, JIRA, Confluence.

Verizon Irving, Texas Dec’19 – Aug’24

Role: Sr Pega Developer

Project Description:

To support organizational initiatives to centralize, standardize, and monitor the business processes, Verizon Business and IT are rolling out a workflow tool to model pre-sales processes. The tool would help in pre-sales workflow processing, real-time visibility to statuses, and activity tracking for different organizational stakeholders to drive process optimization. The project includes designing, building, and testing the pre-sales workflow tool in Pega for the Verizon Business group. The tool will help ensure processes are completed more timely and eliminate one of the biggest challenges with manual processes like email, call, etc. The workflows are modeled across globally distributed operational teams along with agreed-upon service-level agreements (SLAs).

Responsibilities:

●Designed and configured application security in Pega by setting up Access Groups, Access Roles, Operators, Workbaskets, and Work Groups to ensure proper access control across pre-sales workflows.

●Led the design and development of data models, class structures, properties, and case types to support centralized pre-sales business processes.

●Implemented Flows, Stages, Alternate Stages, and Steps to handle exceptions and ensure SLA-driven process routing.

●Developed UI components (harnesses, sections, layouts, dynamic layouts, repeating grids) to deliver user-friendly portals for sales and operations teams.

●Built and maintained validation rules (Edit Validate, Validate, Obj-Validate) to enforce data accuracy and business logic across case lifecycles.

●Extensively leveraged Data Pages to implement the DCR pattern, supporting application/environment extensions and reducing redundancy.

●Created Activities and step methods for complex business logic, leveraging Obj-Open, Obj-Save, Commit, Page-New, and other Pega utilities.

●Developed SOAP and REST connectors for integration with CRM, billing, and third-party systems, ensuring seamless real-time data exchange.

●Designed and configured Connectors, Services, and Data Transforms to support inbound and outbound integration mappings.

●Created Product Rules and managed Application packaging for migration to higher environments, ensuring error-free deployments.

●Collaborated with Pega Global Support to troubleshoot technical issues and implement hotfixes when required.

●Utilized System Management Application (SMA) for debugging Agents, Listeners, and background processes.

●Built Agents and Job Schedulers to automate background tasks and reduce manual interventions in workflow processing.

●Configured Service-Level Agreements (SLAs) with deadlines, goals, and escalations to meet strict pre-sales process timelines.

●Designed Reports, Report Definitions, and summary views to provide visibility into pre-sales activities and SLA adherence.

●Enforced Pega guardrails and conducted code reviews to improve maintainability, compliance, and adherence to best practices.

●Collaborated with business analysts and stakeholders to translate pre-sales requirements into technical Pega PRPC solutions.

●Supported QA, SIT, and UAT cycles by building test cases, reusable data strategies, and validating end-to-end workflows.

●Implemented case routing and assignment strategies using Work Queues, Workbaskets, and skill-based routing.

●Monitored and optimized performance using PAL, Tracer, Clipboard, and PLA, improving workflow response times.

●Coordinated with globally distributed teams to implement scalable Pega workflows across multiple geographies.

●Created circumstance rules and rule resolution strategies to support dynamic business logic across different business units.

●Delivered knowledge-transfer sessions and mentored junior developers in Pega best practices and coding standards.

●Actively participated in Agile/Scrum ceremonies (grooming, sprint planning, daily stand-ups, retrospectives) to deliver iterative functionality.

●Provided production support by identifying defects, resolving root causes, and ensuring SLA compliance in critical workflows.

●Played a key role in process optimization initiatives by standardizing workflows in Pega PRPC, reducing manual pre-sales effort by [insert % if known].

Environment: Pega PRPC 8.8, Case Management, Postman, SoapUI, Swagger, Oracle 12c, TOAD, SQL Developer, Apache Tomcat, Splunk, JIRA, Confluence, Agile / Scrum, SDLC.

Anthem Inc Norfolk, Virginia Oct’18 – Nov’19

Role: Sr Pega Developer

Project Description:

eFUSE is an inventory management system created for the OHI team to monitor and complete inventory, reduce duplicate efforts, process work more efficiently, and attain metrics necessary for continuous process improvement. It aggregates all OHI inventory into one system that allows for automated assignment.

Responsibilities:

●Designed and developed Activities, Flows, and Flow Actions in Pega PRPC 7.4, implementing complex business logic and reusable core components.

●Leveraged Declarative Processing using Declare Expressions and Constraints to automate field calculations and enforce data consistency.

●Configured Data Pages to invoke SOAP/REST connectors and managed inbound and outbound data mappings for seamless integrations.

●Built skill-based routing rules to ensure case assignments were directed to the appropriate resources, improving efficiency and SLA compliance.

●Configured Standard and Advanced Agents to automate background tasks, streamline work allocation, and reduce manual interventions.

●Implemented work parties and correspondence rules to generate automated notifications and acknowledgments via email.

●Created and customized Report Definitions and modified out-of-the-box reports to provide real-time visibility into OHI inventory processing and metrics.

●Ensured compliance with Pega Guardrails by conducting code reviews, improving application maintainability, and stability.

●Partnered with business analysts and stakeholders to translate OHI inventory requirements into scalable Pega PRPC solutions.

●Coordinated with offshore delivery teams to ensure smooth handoffs, on-time delivery, and alignment with business objectives.

●Participated in one full Software Development Life Cycle (SDLC), from requirements gathering and design through development, testing, and production deployment.

●Used Postman and SoapUI to test SOAP and REST API integrations and validate data mappings between Pega and external systems.

●Collaborated with QA teams to design test data strategies, validate flows, and ensure functional accuracy of workflows.

●Supported defect triage and resolution by leveraging Tracer, Clipboard, and SMA to identify root causes and provide timely fixes.

●Documented functional and technical designs to support knowledge transfer and future maintenance.

●Actively contributed to process improvement by identifying automation opportunities and reducing duplicate efforts in OHI inventory management.

Environment: Pega PRPC 7.4, Case Management, Postman, SoapUI, XML, JSON, Oracle 11g, SQL Developer, TOAD, Apache Tomcat, Agile / Scrum, SDLC.

Cisco San Jose, California Jan’17 – Sept’18

Role: Pega Developer

Project Description:

GTS is a shared service providing globalization and localization capabilities to Cisco, our partners, and customers. The objective of LME is to provide a platform for opening requests for Globalization and Translation Services (GTS). Projects can be opened on an individual basis. The LME routes your project request to the appropriate team member, transfers files, provides quotes and estimated delivery times, and tracks progress. There is no need to open a purchase order or negotiate directly with vendors, as all service fees are completed automatically through departmental cross-charges.

Responsibilities:

●Designed class structures, properties, and activities in Pega PRPC 7.1.8 to support globalization and localization request workflows.

●Configured case and assignment SLAs with goals, deadlines, and escalation actions to ensure timely handling of GTS requests.

●Built UI components using dynamic layouts, repeating grids, and screen layouts to present data in structured, user-friendly formats.

●Implemented client-side and server-side validations to ensure accuracy of user-submitted data.

●Developed parameterized rules to promote reusability, consistency, and efficiency across multiple case types.

●Configured correspondence rules and notifications to automate communication with stakeholders throughout the request lifecycle.

●Built and configured Agents running on multiple nodes for schedule-driven and task-driven background processing.

●Implemented Declarative Expressions to automatically calculate and update values based on property changes.

●Developed complex reports using class joins, sub-reports, and summary views to provide actionable insights for global operations teams.

●Created validation rules (Edit Validate, Obj-Validate, and custom logic) to enforce strict business requirements.

●Designed and implemented Decision Rules (When Rules, Decision Tables, Decision Trees, Map Values) to automate business logic and dynamic case routing.

●Supported data integrations by configuring services and leveraging XML/JSON data structures for request and response handling.

●Utilized Postman and SoapUI to test SOAP/REST APIs, ensuring seamless integration with external GTS vendor systems.

●Optimized workflows through reusable flow rules and rule circumstancing, reducing duplication and improving maintainability.

●Applied Pega Guardrails and best practices to deliver high-quality, scalable, and compliant applications.

●Collaborated with cross-functional teams to deliver end-to-end solutions, improving the efficiency of globalization and translation requests by reducing manual effort.

Environment: Pega PRPC 7.1.8, Postman, SoapUI, Oracle 10g, SQL Developer, TOAD, Apache Tomcat, API Testing, JIRA, Confluence, Agile / Scrum, SDLC.

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