Customer Service Data Entry

Mona Voltaire

** **** ****** **. #*, Boston, MA *2118

857-***-**** ********.*.**@*****.***

Professional Summary

Highly motivated and detail-oriented administrative professional with over 20 years of experience across various sectors, including healthcare, hospitality, and aviation. Recognized for exceptional time management, organizational skills, and the ability to prioritize tasks effectively in fast-paced environments. Proven track record of supporting large teams, streamlining office operations, and delivering outstanding customer service.

Professional Experience

Receptionist

Life Care Nursing Home – Stoneham, MA

August 2022 – July 2024

• Organized and scheduled meetings, client appointments, and internal

events for a team of 200 healthcare professionals, ensuring efficient use

of time and resources.

• Monitored and screened visitors, verifying their access and directing

them to the appropriate personnel or departments.

• Managed the reception area, maintaining a welcoming and professional

atmosphere for patients, visitors, and staff.

• Assisted with administrative tasks such as filing, data entry, and

managing correspondence, contributing to the overall efficiency of the

office.

• Coordinated with healthcare staff to ensure patient information was

accurately recorded and accessible, enhancing patient care and service

delivery.

Flight Attendant

Canada Air – Toronto, ON

May 2021 – July 2022

• Ensured passenger safety and comfort on both domestic and international

flights, delivering high levels of customer service in a fast-paced

environment.

• Conducted pre-flight safety checks and briefings, ensuring all emergency

equipment was operational and passengers were aware of safety

procedures.

• Provided in-flight service, including serving meals and beverages, and

addressing passenger needs and concerns promptly and professionally.

• Assisted with boarding and deplaning, ensuring smooth and orderly

transitions for all passengers.

• Responded to in-flight emergencies with calm efficiency, coordinating with

crew members to resolve issues and ensure passenger safety.

Front Desk Receptionist

Lexington Nursing Home – Lexington, MA

February 2020 – April 2021

• Provided a warm and professional greeting to all visitors, accurately

determining their needs and directing them to the appropriate personnel.

• Prepared and maintained weekly work schedules for 300 staff members,

ensuring optimal staffing levels and shift coverage.

• Handled incoming calls and directed them to the appropriate departments,

managing a high volume of inquiries with efficiency and courtesy.

• Assisted with the onboarding of new employees by coordinating

orientation schedules and providing necessary documentation.

• Maintained and updated patient records, ensuring confidentiality and

compliance with HIPAA regulations.

Front Desk Agent / PBX Operator

Wyndham Grand Bay Hotel – Miami, FL

January 2010 – January 2020

• Managed guest check-ins and checkouts, providing a seamless

experience for guests at a luxury hotel with a focus on personalized

service.

• Operated a multi-line switchboard, handling a large volume of incoming

calls, including reservations, guest inquiries, and internal

communications.

• Assisted with room assignments, upgrades, and special requests,

enhancing guest satisfaction and loyalty.

• Processed payments, handled billing inquiries, and resolved guest issues

promptly to maintain high customer satisfaction ratings.

• Coordinated with housekeeping and maintenance teams to ensure rooms

were ready for guest arrivals, and any issues were resolved swiftly.

Receptionist

City of North Miami Beach – North Miami Beach, FL

June 2000 – December 2009

• Managed the front desk for a busy municipal office, handling a high

volume of incoming calls and directing them to the appropriate

departments.

• Provided administrative support to city officials, including managing

schedules, arranging meetings, and coordinating travel arrangements.

• Assisted with public inquiries, providing information on city services,

events, and procedures to residents and visitors.

• Processed incoming and outgoing mail, ensuring timely distribution and

handling of correspondence.

• Maintained office supplies inventory, placing orders and coordinating

with vendors to ensure the office was adequately stocked.

Skills

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Multitasking and time management

• Performance management and team coordination

• Office administration and data entry

• Customer service excellence

• Collaboration and teamwork

Education

Medical Assistant Certificate

Lincoln Tech College – Boston, MA

2021 – 2022

Associate Degree in Liberal Arts

Miami Dade College – Miami, FL

1999 – 2000

High School Diploma

Miami Beach High School – Miami, FL

1990 – 1993

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