Customer Service Team Member
Resume:
M.J. Tucker / Houston, TX.
***.*********@*****.***
1
MJ
M.J. Tucker
***.*********@*****.***
Houston Texas
SUMMARY
Dynamic and visionary business leader with over 15 years of experience as a technical creative and strategic problem solver. I excel in delivering exceptional customer service and driving impressive sales results. Known for utilizing key insights to craft and implement strategies aligned with business objectives, I maintain a positive, curious mindset and a strong eagerness to learn. As an mission-minded team member, I aim to utilize my experience, skills, and mindsets to add value to a impactful and socially aware company. My expertise spans sales, technology, solution-oriented customer service, and multimedia creation.
KNOWLEDGE & SKILLS
• Critical thinking / Multitasking
• Attentive and proactive sales acumen
• Solution-oriented customer service
• Proficient in Salesforce CRM
• Microsoft Office suite
• Technical / Creative Copywriting
• Adobe Creative Suite / Final Cut Pro
• Live Audio/Video production
• Diverse Sales & Marketing expertise
• Technologically Proficient
• Contact center expertise
• Adaptive team player
EXPERIENCE
Travel Assistance Agent
Houston, Texas
AIG / Oct. 2023 to June 2024
• Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Collaborated with a specialized team to assist with emergency travel calls from travelers around the world.
• Facilitated expectational concierge services for clients needing assistance during various travel situation.
Founder & Media Director
Houston, Texas
GoldCloud, llc / Feb. 2014 to Sept. 2023
• Secured over $100,000 in capital funding, expertly managing investments to drive company development.
• Successfully led a startup by implementing EOS concepts, building a high- performing team, and fostering a creative culture that spurred early growth.
• Developed and executed innovative digital marketing strategies, producing compelling campaign media.
• Collaborated with international teams to bring a proprietary product to market in just 18 months from concept to production.
M.J. Tucker / Houston, TX.
***.*********@*****.***
2
Lead Sales Associate
Houston, Texas
Reliant Energy / Feb. 2011 to June 2014
• Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
• Trained and developed new team members, boosting product knowledge and refining sales scripts.
• Achieved over 60% account growth within the first year, consistently surpassing metric goals and winning weekly and monthly contests. EDUCATION AND TRAINING
High School Diploma
Accelerated Learning & Transition Academy - Jan 2003 Houston, Texas
High School For Engineering Professions
Houston, Texas
Some College (General Studies)
Texas Southern University
Houston, Texas
Licensed Life & Health Insurance Agent - Texas 2022 REFERENCES AVAILABLE UPON REQUEST
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