Customer Service Data Entry
Resume:
Pamala Roth
***********@*****.***
Highly motivated and dedicated customer service and management professional with over 10 years of experience in retail, warehouse operations, and administrative support. Proven track record of enhancing operational efficiency, managing diverse teams, and fostering strong customer relationships. Adept at leading process improvements, resolving customer issues, and meeting organizational goals in fast-paced environments. Skilled in appointment scheduling, cold-calling, and database management.
Skills
- Customer Service & Sales: Client Relationship Building, Appointment Scheduling, Conflict Resolution, Customer Retention, Cold Calling, Sales
- Management & Leadership: Team Leadership, Staff Training, Process Improvement, Retail Management, OSHA Compliance
- Technical: Data Entry, Email Management, Inventory Management, POS Systems, Scheduling Software
- Personal Attributes: Multitasking, Time Management, Attention to Detail, Professionalism, Positive Thinking
Experience
Appointment Scheduler
Hague Quality Water, Olathe, KS January 2024 – August 2024
- Successfully scheduled 50+ appointments weekly with 98% accuracy, ensuring seamless coordination between departments.
- Enhanced customer satisfaction by providing timely, accurate responses to inquiries and adjusting schedules as needed.
- Collaborated with team members to improve scheduling efficiency by 15% through the use of advanced software tools.
- Maintained accurate records of all scheduled appointments, reducing scheduling errors by 20%. Assistant Manager
Family Dollar, Hettinger, ND October 2020 – November 2022
- Led daily store operations, supervising a team of 10 employees and driving a 10% increase in sales within the first six months.
- Reduced stock discrepancies by 30% through the implementation of new inventory tracking processes.
- Trained and mentored new employees, improving onboarding time by 20%.
- Resolved customer complaints effectively, maintaining a customer satisfaction rate of 95%. Customer Service Representative
Aston Carter/Get Insured, Pennsylvania, US July 2023 – August 2023 2
- Handled customer inquiries via phone and email, resolving issues promptly and courteously.
- Provided product recommendations, increasing upselling opportunities by 12%.
- Managed customer accounts and processed orders, returns, and exchanges efficiently. Secretary/Receptionist
Harlow's School, Dickinson, ND August 2023 – September 2023
- Answered incoming calls and greeted visitors, ensuring a welcoming and professional office environment.
- Assisted with data entry and administrative tasks, improving office productivity by 10%.
- Managed appointment scheduling and mail handling, streamlining office operations. Substitute Teacher K-12
McIntosh School, McIntosh, SD February 2019 – August 2020
- Provided instruction for K-12 students across various subjects, ensuring a smooth continuation of the regular teacher’s lessons.
- Supported students with individualized learning needs, enhancing academic performance and engagement.
- Maintained classroom order and followed lesson plans to ensure consistent instruction. Gluer Operator
Wheelers Manufacturing LLC, Lemmon, US June 2022 – May 2023
- Increased gluing efficiency by 25%, contributing to a $50,000 annual cost saving through improved processes.
- Operated gluing machinery in compliance with safety regulations, achieving a 100% safety record.
- Performed routine maintenance and troubleshooting, minimizing production downtime. Head Bartender
B and L Lounge, New Leipzig, ND September 2016 – July 2019
- Managed bar operations, increasing sales by 15% through the development of specialty cocktails and promotional events.
- Trained new bartenders on mixing techniques and customer service, ensuring consistent quality.
- Maintained inventory and processed orders, reducing waste and ensuring accurate stock levels. EDUCATION
High School Diploma
ENL High School, Elgin, ND Graduated: May 2002
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