Customer Service Call Center
Resume:
J A N I C E M I L L S
********@***.***
Lakeland, FL 33805
PROFESSIONAL SUMMARY
Dynamic professional with a proven track record at Bayside Search Group, excelling in talent management and conflict resolution. Adept at optimizing recruitment processes, enhancing employee engagement, and building strong customer relationships. Recognized for driving continuous improvement and delivering exceptional results in high-pressure environments. Committed to achieving organizational goals through strategic planning and effective communication.
WORK HISTORY
Ridershare Driver, Uber, Mar 2021 Current, Lakeland, FL Tracked driving activities on spreadsheets and managed GPS routes via expert smartphone. Loaded and unloaded luggage and assisted disabled and elderly passengers with embarking and disembarking.
Navigated complex urban and rural delivery routes flawlessly based on area and directional knowledge in addition to GPS.
Established strong internal and external relationships to increase customer retention. Planned for unforeseen transport delays and scheduled rides to allow for stress-free trips. Manager of Recruitment, Bayside Search Group, Mar 2007 Mar 2018, Tampa, FL Streamlined hiring processes by adopting efficient recruitment technologies. Coordinated with department heads to forecast future staffing needs based on business growth plans.
Oversaw recruitment, training, and development programs to enhance employee skills. Monitored compliance with labor laws and regulations to prevent legal issues. Facilitated onboarding sessions for new hires to integrate them into company culture swiftly. Organized team-building activities to boost morale and teamwork among staff members. Store Manager, Lane Bryant (Limited Corporation), Mar 1994 Mar 2007, Brandon, FL Set performance expectations for employees and implemented improvement plans to reach targets.
Promoted team-oriented culture with common sales, service and productivity goals. Delegated assignments to meet coverage needs and maintain store standards. Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
Recruited, interviewed and hired new employees based on strengths, preparedness and work experience.
Prepared reports detailing item quantities, employee productivity and sales trends and presented findings to supervisors.
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Directed and maintained store merchandising standards to present organized and engaging in-store experience.
SKILLS
Schedule coordination Customer relationships
Professional demeanor Problem-solving abilities
Critical thinking Reliability
Multitasking Performance metrics
Employee engagement Talent management
Goal setting Confidential document control
Professionalism Problem-solving aptitude
Continuous improvement Outsourcing management
Adaptability and flexibility Conflict resolution
Time management abilities Relationship building
Strategic planning Workforce improvements
Organizational development Train employees
Leadership training and development Recruiting and interviewing Team collaboration Communication skills
Negotiation skills Client service
Teamwork and collaboration Communication and interpersonal skills Behavior management Customer service
Client relations Database updating
Effective communication skills Excellent communication Customer retention Interpersonal skills
Multitasking Abilities Interpersonal communication Organizational skills
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