Customer Service Human Resources
Resume:
Heidi Sanchez
San Marcos, CA
*************@*****.***
Results driven Administrative Professional with a passion for attention to detail. Ability to provide administrative support for complex and time sensitive projects as well as routine duties. Excellent customer service skills, financial background and activities that facilitate effective collaborative efforts and team environments. Able to use discretion and sound judgement in every task, respecting highly confidential materials and projects. E X P E R I E N C E
Construction industry hands on experience and office and on site projects with contractors and Subcontractors, vendors and customers. Scheduling Payroll, Highly Organized, Proficiency Microsoft word and Excel spreadsheets Create formulas,QuickBooks,Research,Team Player, Job costing, Procedure Compliance Sales accounting A/P and A/R. First point of contact responsible for a wide range of duties including reception, bookkeeping, Human Resources records management, correspondence. Support administration, maintaining strict confidentiality in all situations. Construction industries, administrative accounting, data entry, customer service, payroll, sales, managing, job costing, microsoft word and excel data input spreadsheet and creating formulas, scheduling a variety of project management, reconciliation of closings out of customers final project. Accurately prepare all banking reports and cash reconciliations. Manage accounts payable and accounts receivable. Oversee petty cash and postage accounts, balancing daily. With a high level of customer service, answering busy phone lines and maintaining professionalism with handling disputes if necessary. Offer open and supportive communication assisting wherever needed. Act as liaison between all departments ensuring proper communication is delivered.
Manage purchases direct vendor relations and create and maintain equipment tracking records. Complete all duties including special projects with high level of proficiency and according to time frames set . Assist in any project handed and execution of all aspects of Project including time and awarded projects.
{CUSTOMER SERVICE CONSTRICTION INDUSTRIES}
EMPLOYMENT HISTORY
RUSTIC HOMES - STORE MANAGER JUNE. 2019 - NOV.2024 This position was a refreshing and great experience to learn new aspects of online ordering and allow me to advance more in social media and learn new technologies as customers do like to order online more. As one of my responsibilities, a day to day task to insure any specific orders came through to assure the paperwork was given to the right people and all final corrections and changes are done before fabrication or special orders were handed in to be assembled.
EXQUISITE LANDSCAPE INC. (PROJECTS COORDINATOR
JUNE, 2018 - DECEMBER, 2019
Prepare and deliver reports or Plans / Contracts as required by the state and city codes and Plans are signed as well as any corrections to be finalized . Assisted team and managers, instructors and office personnel and performed administrative duties, cash handling, account reconciliations, business correspondence, banking, payroll and human resources Effectively handled all sales and marketing efforts, training staff and customer services practices and client relations. Offering open and supportive communications to the team, providing leadership guidance and support aimed at improving employee morale and customer experience.\Assist Financial Officer whenever needed, creating and updating spreadsheets, databases and reports. Confirm contract pricing against proposal pricing is accurate and finalizing with customers Distribute scope of work copies to appropriate departments for review and approval-Process legal contracts for signature, filling including noting any scope changes and pricing. Order insurance certificates as needed and maintain master list of insurance certificates for projects-Provide accounting with up-to-date and accurate information,receipt including pay schedules and billing instructions, this position also included creating and uniform consistent
billing grids and tracking for options and change orders-Process incoming option orders within 24hours and input option orders on tracking sheets, logs and Create purchase orders to all vendors as needed or listed and organized and assist field. This position is very fast paced and ongoing changes it was challenging, and end of day rewarding. Customer service demanding was a great opportunity to bring my personal experience and to listen and figure out a solution to any issues or concerns a customer may have or on the field. Offered excellence in customer service, Performed accounting and bookkeeping functions, maintained. member databases electronically and oversaw printing and distribution of materials. Maintained positive reports with customers aimed at offering a positive experience that promotes clients referrals.
Tuff Shed - March. 2011 - JULY. 2018 Scheduler /office manager
● Customer service, Scheduling, Daily paperwork for subcontractors, Invoicing, Account Receivables, expenses, invoicing, lien waivers, I-9, and Working with Home Depot, Faxing and Warranty issues, and handling new and old employees personal files and updating And maintaining company's policies and procedures.
● Strong proven customer service skills, working directly with customers, vendors, subcontractors, and Sales Consultants to coordinate and schedule a Tuff shed installation. Ability to predict and resolve all levels of issues. Attention to detail, preparing the daily "packs" required to install our quality products. This includes verifying orders, requesting materials, and creating purchase orders and lien waivers.
● Acting as the first contact with partner Home Depot responding to queries, managing the database, and providing assistance to Area Sales Managers. Consistently understanding and meeting the needs of our customers, recognizing special needs and recommending appropriate up sells. Experience working in trades/industries and the ability to learn technical aspects related to basic product design and functionality.
● Ability to assist the General Manager with various front office needs as they may arise, including HR processes such as legal documentation, benefits management monitoring times tracking and payroll. Results driven Administrative Professional with a passion for attention to detail. Ability to provide administrative support for complex and time sensitive projects as well as routine duties. Excellent customer service skills, financial background and activities that facilitate effective collaborative efforts and team environments. Able to Construction industry hands on experience and office and on site projects with contractors and Subcontractors, vendors and customers. Scheduling Payroll, Highly Organized, Proficiency Microsoft Word and Excel spreadsheets Create formulas,QuickBooks,Research,Team Player, Job costing, Procedure Compliance Sales accounting A/P and A/R First point of contact responsible for a wide range of duties including reception, bookkeeping, Human Resources records management, correspondence. Support administration, maintaining strict confidentiality in all situations. Construction industries, administrative accounting, data entry, customer service, payroll, sales, managing, job costing, microsoft word and excel data input spreadsheet and creating formulas, scheduling a variety of project management, reconciliation of closing out of customers' final project. Accurately prepare all banking reports and cash reconciliations. Manage accounts payable and accounts receivable. Oversee petty cash and postage accounts, balancing daily. With a high level of customer service, answering busy phone lines and maintaining professionalism with handling disputes if necessary. Offer open and supportive communication assisting wherever needed. Act as liaison between all departments ensuring proper communication is delivered. Manage purchases direct vendor relations and create and maintain equipment tracking records. Complete all duties including special projects with high level of proficiency and according to time frames set . Assist in any project handed and execution of all aspects of Project including time and awarded projects. Orders were handed in to be assembled. resolve all levels of issues.
Manage purchases direct vendor relations and create and maintain equipment tracking records. This position is very fast paced and ongoing changes it was challenging, and end of day rewarding. Customer service demanding this was a great opportunity to bring my experience and personal experience to listen and figure out a solution to any issues or concerns a customer may have or on the field.Offered excellence in customer service, Performed accounting and bookkeeping functions, maintained member databases electronically and oversaw printing and distribution of materials. Maintained positive reports with customers aimed at offering a positive experience that promotes clients referrals. CALVARY CONSTRUCTION. OFFICE MANAGER .JANUARY 2003-MARCH.2007 Customer Service, Data entry,Filing,faxing,Bank Deposits. Scheduling, accounts reconciliation of accounts. Job costing, A/P, A/R, Payroll. Scheduling and working with subcontractors keeping multiple jobs on schedule board as possible and following up with the Sub Contractors, vendors, inspections, permits to assure everything is done as efficiently and timely as possible. I AM A SELF-STARTER AND TEAM PLAYER, HARD MOTIVATED PERSON AND ALWAYS TRY MY BEST TO GIVE A HUNDRED AND TEN PERCENT AT EVERYTHING I DO. I TRY TO SET NEW GOALS FOR MYSELF AND ACHIEVE THEM WITH THE MY WORK PLACE AND IN MY PERSONAL LIFE AND AT THE END OF THE DAY KNOW I GAVE IT MY BEST.
Contact this candidate