Support Specialist Customer Service

Eileen Hill

*************@*****.*** 423-***-**** Kingsport, TN

https://www.linkedin.com/in/eileenhill423

SUMMARY Detail-oriented professional with 3 years of experience in client and patient support, seeking Insurance CSR role. Proven track record in resolving inquiries, managing records, and ensuring service excellence. Skilled in communication, conflict resolution, and multitasking, with strong problem-solving abilities and technical proficiency. WORK EXPERIENCE Family Dollar Kingsport, TN

Assistat Store Manager Dec 2023 - Apr 2025

• Managed daily store operations, ensuring efficient and effective execution of company policies and procedures.

• Supervised and trained store associates, fostering a collaborative team environment to enhance productivity and customer satisfaction.

• Assisted in inventory management, including ordering, receiving, and stocking merchandise to maintain optimal inventory levels.

• Handled customer inquiries and resolved complaints, providing exceptional service to enhance the shopping experience.

• Delegated tasks to ensure adequate coverage and efficient workflow. Evolent Health Brea CA

Client Support Specialist Nov 2022 - Dec 2023

• Provided exceptional support to clients by addressing inquiries and resolving issues in a timely and efficient manner..

• Managed and prioritized multiple client accounts, ensuring all service level agreements (SLAs) were consistently met or exceeded.

• Maintained detailed records of client interactions and transactions, ensuring accuracy and confidentiality in all documentation. IQVIA Bridgewater, NJ

Patient Support Specialist Dec 2021 - Oct 2023

• Provided comprehensive support to patients by addressing inquiries and resolving issues related to healthcare services.

• Managed patient records and ensured the accuracy and confidentiality of sensitive information.

• Educated patients on available healthcare programs and services.

• Assisted in the development and implementation of patient support initiatives to streamline operations and improve patient outcomes. EDUCATION Northeast State Community College

Associate's Degree, Business Management

Blountville, TN

SKILLS Microsoft Teams • Problem-Solving Abilities • Time Management • Communication Skills • Conflict Resolution • Multitasking • Empathy • Active Listening • Technical Proficiency

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