Customer Service Representative
Resume:
Shawn Kuehn
Hollywood, FL *****
*********@*****.***
Professional Summary
Efficient and experienced customer service professional with 25 years of experience in various roles, including travel agent, customer service representative, property management, and hospitality. Proven skills in customer service, property maintenance, and sales. Proficient in Microsoft Office and fluent in Spanish. Possess a knowledge and a passion for Electrical Engineering which includes designs, develops, test and overseas a manufacturing of electrical equipment and systems including power generation, motors, communication systems, navigation systems, and electrical systems for vehicles and aircraft, applying their knowledge of electricity electronics and electromagnetism to solve complex engineering problems I may also work on designing electrical systems for buildings and infrastructures. Authorized to work in the US for any employer
Work Experience
Travel Agent
Evolution-Remote-Hollywood, FL
January 2021 to July 2024
Remote sales position and work from home. Contacting and receiving calls from candidates requesting information on booking travel accommodations to go on vacation all over the world Customer Service Representative
AARP-Hollywood-FL
January 2017 to December 2021
Customer service rep in a call center then remote position due to COVID -19. Recieve and make out bound calls for customers interested in AARP. Close clients for insurance programs. Maintance Manager
Yacht Harbor Villas-Hollywood, FL
January 2014 to May 2020
(6 years)
Perform all duties to maintain and repair building facilities and maintain up keep of property. Hotel Maintenance Engineer
CARIBBEAN RESORT SUITES-Hollywood, FL
September 2018 to March 2020
(2 years)
To maintain and repair all hotel rooms that needed things to be done and ready for next guests and to help guests with any issues they may have.
Assistant Property Manager
Baker Towers-Hollywood, FL
June 2017 to April 2019
(3 years)
Perform all duties to maintain and repair building facilities and maintain up keep of property and to provide great customer service to the homeowners.
Manage all aspects of day to day operations of the property. Collections of receivable accounts.
Meet occupancy goals.
Maintain resident files in an organized manner to insure the files are complete and meet all agency regulatory and company requirements.
Over see the maintenance team to ensure excellent condition of the site. Maintain a positive,productive relationship with residents,staff and vendors. Bar Manager
Ocean Alley Restaurant-Hollywood, FL
July 2012 to June 2015
(3 years)
All manager duties running the front of the house including ordering all alcohol,beverages and fruits for the bar.
Makeing daily drink specials and menu for the bar. Promoteing of restaurant and specials.
Planning special events and coordinate weddings and parties with live entertainment on weekends etc. Opening and closing shifts and payroll.
Hireing and training of new employees and all employee scheduling for bar staff. Electrical Apprentice
A and D Construction-Fort Lauderdale, FL
January 2011 to January 2014
(3 years)
Perform all construction duties involving electrical installations and install up to code. Closing Manager
Florida Bancorp-Fort Lauderdale, FL
January 2006 to January 2011
(5 years)
• Write loans, submit and prepare for closing. Check title docs and review for closing. Process for closing all aspects from inception to closing.
Mortgage Loan Officer
JDS financial services inc-Boca Raton, FL
January 1998 to June 2004
(6 years)
Originate and submit loans for underwriting. Help with title docs and appraisals and processing. Collecting documents for underwriting and bank requirements.
Education
Electrical (Bachelor s)
New England Institute of Technology-New Britain, CT January 1993 to January 1994
Skills
• Microsoft Windows
• Underwriting
• Loan Officer Experience
• Bilingual SOCIAL NETWORKS Facebook
• Property Management
• Credit Analysis
• Inside Sales
• Negotiation
• Travel planning
• Loan Origination
• Office Management
• Organizational skills
• Bilingual English
• English
• Microsoft Outlook
• Typing
• Microsoft
• 2 years Spanish
• Banking
• Customer service
• Fair Housing Regulations
• none Linkedin
• Financial Services
• Sales
Certifications and Licenses
Food Handler Certification
Electrician Apprentice
Bartender License
Contact this candidate