Customer Service Employee Benefits
Resume:
DORA DA SILVA
***********@***.*** https://www.linkedin.com/in/dora-dasilva-76172923
A seasoned Employee Benefits & Insurance Professional proven success in strategic benefits planning, client advocacy, and consultative sales, specializing in group disability solutions as a certified Group Benefits Disability Specialist (GBDS). Proven track record of managing large-scale benefits programs for corporate clients, ensuring compliance with ERISA, HIPAA, and COBRA regulations. Adept at enrollment strategies, vendor negotiations, and cross-selling insurance solutions to maximize client retention. Strong reputation for trusted advisory services, having built long-term relationships with 150+ physician groups and businesses. Seeking to leverage deep industry knowledge in an Employee Benefits / Human Resources / Sales role within the insurance sector.
Strategic Benefits Consultant with deep knowledge of group health, dental, vision, life, disability, and voluntary supplemental products
Expertise in complete lifecycle employee benefits administration, open enrollment facilitation, and plan design
Seasoned sales leader with consultative selling skills, a focus on long-term client partnerships, and experience in selling Medicare Supplement plans
Proven ability to manage complex client portfolios, ensure regulatory compliance, and streamline HR-benefits coordination
Technically proficient with CRM tools, HRIS systems, and benefit enrollment platforms
Recognized industry professional with Group Benefit Specialist designation and active Life & Health licenses
Vice President of Client Services
Independent Brokerage Firm (Co-Founded in 1993 - Sold to Hub International in 2018)
Partner Until Firm Sale in 2018
Memphis, TN 1993 – May 2025
Spearheaded end-to-end client services for mid-to-large-sized employer groups, delivering comprehensive benefits strategies encompassing medical, dental, vision, life, disability, and voluntary insurance products.
Oversaw annual open enrollment cycles for over 150 clients, conducting on-site meetings and providing personalized education to employees and HR teams.
Partnered with carriers and underwriters to negotiate competitive rates and structure customized benefit packages aligned with employer budgets and employee needs.
Managed billing, COBRA administration, policy renewals, and claims resolution, ensuring seamless service continuity and high client satisfaction.
Developed and maintained long-term relationships with physician groups, healthcare providers, and corporate clients, many of whom remained loyal for over two decades.
Led sales initiatives and new business development efforts, converting prospects into long-standing accounts through consultative presentations and needs-based product positioning.
Key Achievements:
Achieved 95 %+ client retention rate over 15+ years by delivering proactive service, personalized plan reviews, and timely compliance support across diverse employer groups.
Consistently reduced employer benefit costs by an average of 10–15% annually through strategic carrier negotiations, plan design optimization, and benchmarking analysis.
Drove over $2M in annualized new business sales through consultative selling techniques and long-term relationship-building with physician groups, healthcare practices, and corporate clients.
Life & Health Insurance License State of Tennessee
Group Benefit Disability Specialist (GBDS) The National Alliance for Insurance Education & Research
Certified Healthcare Reform Specialist Issued Jun 2013
Group Benefits School – 2015
Employee Benefits Administration Group Health Insurance Open Enrollment Facilitation HR-Benefits Coordination Client Relationship Management Consultative Selling Policy Renewal & Quoting COBRA Administration Voluntary Benefits Planning Compliance (ERISA, HIPAA, ACA) Carrier & Broker Relations Needs Assessment & Risk Analysis CRM Software Proficiency HRIS System Integration Benefits Communication & Training Business Development Strategy
English & Spanish Fluent
Kim Asher
CFO Memphis Radiological Group 901-***-****
Adam Yoe
COO Medical Anesthesia Group 901-***-****
Dr. Carter Towne – Gastroenterologist (Retired) Gastroenterology Associates 901-***-****
Contact this candidate