Customer Service Technical Support
Resume:
Blaine Colwell
Florence, MT *****
*********@*****.***
Summary
Accomplished Management professional specializing in creating, launching and operating retail locations. Skilled in leading qualified teams to achieve sales objectives and win customer loyalty. Proven leader with demonstrated success in increasing bottom line performance. Skills
Customer relations
Merchandising operations
Merchandise planning
Team building
Conflict resolution
Performance metrics
Visual merchandising
Profit maximization
Store operations
Profit and loss analysis
Staff management
Merchandising strategy
Leadership development
Experience
July 2024 - Current
Hi-way Dist - Florence, MT
Sales Representative
Provided technical support for customers using the company's products or services. Reviewed monthly performance against targets set by management team. Answered inquiries from prospective customers regarding features of products and services offered.
Researched competitors' products, prices, and sales techniques. Developed and maintained relationships with key clients to ensure repeat business. Set up meetings with potential clients and listened to their wishes and concerns. Developed and maintained relationships with new and existing clients to increase sales revenue.
September 2016 - July 2024
Town Pump Incorporated - Butte, MT
District Manager/Store Manager
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Maintained accurate records of employee attendance and payroll information for all stores within the district.
Developed and implemented district-wide sales strategies to increase revenue and market share.
Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
Identified opportunities for process improvement across multiple locations within the district. Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Ensured that all stores met their monthly targets by providing guidance and support as needed. Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Mentored team members by demonstrating best practices for sales and customer service. Identified and developed top talent to promote performance-oriented culture. Cultivated positive rapport with associates and team leadership. Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Conducted daily store operations, including opening and closing procedures and cash handling. Created weekly work schedules for store personnel. Monitored inventory levels and placed orders to restock shelves. Maintained accurate records of employee performance reviews. Enhanced sales volume through skilled support to both new and inactive customers. February 1997 - September 2016
Flying J Travel Center - Boise, ID
District Manager/Store Manager
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
Maintained accurate records of employee attendance and payroll information for all stores within the district.
Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
Identified opportunities for process improvement across multiple locations within the district. Reviewed inventory levels at each store in order to ensure adequate stock availability. Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Ensured that all stores met their monthly targets by providing guidance and support as needed. Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Resolved customer complaints regarding sales and service. Supported sales team members to drive growth and development. Identified opportunities for cost savings through waste reduction initiatives. October 1976 - February 1997
Buttrey Food & Drug - Missoula, MT
Retail Store Manager
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Drafted detailed reports on store performance for upper management review. Coordinated special events such as promotions or seasonal displays. Monitored employee performance and provided feedback on a regular basis. Coordinated stock replenishment processes as needed based on sales trends. Implemented strategies to increase customer satisfaction levels and build brand loyalty. Collaborated with other departments to coordinate promotional activities and events in-store. Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Organized merchandise displays according to seasonal promotions or special events. Worked closely with vendors to negotiate contracts for goods or services. Established weekly and monthly goals for sales staff to achieve desired results. Performed regular audits to ensure compliance with company standards. Handled cash register transactions accurately while providing excellent customer service. Developed and maintained store policies and procedures. Education and Training
May 1976
Big Bend Community Moses Lake, WA
Business/Political Science
June 1972
Peshastin-Dryden Peshastin, WA
High School Diploma
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