Customer Service Call Center
Resume:
Laurie M. Wilson
Somerset, Kentucky 42501
Cell: 317-***-****
***********@*****.***
Summary
Customer-service focused, solid team player with upbeat, positive attitude.
Seasoned, personable and responsible employee.
Skills
Courteous demeaner Expert at inbound and outbound calls.
Active listening skills Accurate data entry into database
Conflict resolution skills Inventory control familiarity
Ability to multi-task and work in a fast-paced professional setting
Successful work ethics at both a physical call center and remotely working from home.
Experience
March 25, 2025 to Telepreformance-Intuit Turbotax
April 15, 2025 Tax preparation assist - 3 weeks-only campaign
Helped customers uploading documents and ask certain questions to get them ready to talk to a tax expert and have their taxes prepared.
March 15, 2024 to Kroger Corporation - Somerset, Kentucky
Present Cashier, Customer Service
Deliver accurate, exceptional customer service to Kroger patrons.
June 1, 2022 to AmeriSave Mortgage Corporation - Remote from Somerset, Kentucky
March 6, 2023 Customer Service Representative
Duties included: Managing a high volume of calls with existing or potential homeowners who have shown interest in either refinancing or purchasing a home.
Establish and maintain a friendly rapport with customers and understand their goals and objectives.
Transfer interested consumers to the Loan Officer.
Set appointments with consumers for the Loan Officers to contact at a favorable time.
Deliver exceptional customer service to potential and existing customers.
January 15, 2018 to EOS USA - Somerset, Kentucky
June 6 2022 Collections Specialist - Citizen's Bank Auto/Equity/Merchant/Apple
Duties included: contact with consumers via telephone to attempt collection of outstanding balances.
Communicating with consumers to obtain full payment of debt or establish acceptable payment arrangements while maintaining a professional and positive experience toward resolution.
Skip-tracing efforts to obtain current location information.
Compliance with federal, state and client legal regulations.
Exhibits positive team attitude, good customer service technique and adherence to company policies/procedures.
Successful work ethics at both a physical call center and remotely working from home.
March 2017 to Bob Evans - Somerset, Kentucky
January 2018 Server
Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Regularly inquired about guest satisfaction, additional needs and further requests. Completed closing duties, including restocking items and preparation of next-day service.
July 2016 to The Square Restaurant - Somerset, Kentucky
January 2017 Bartender/Server
Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Processed cash, credit card, and voucher payments. Performed closing duties stocking, cleaning, and securing the business at the close of day.
May 2012 to Bryants Friendly Inn - Indianapolis, Indiana
June 2016 Bartender/Server
Barkeep duties as above.
February 2006 to Eastwinds Tavern - Indianapolis, Indiana
April 2011 Bartender/Server
Barkeep duties as above.
September 2004 to Indianapolis Drum Services - Indianapolis, Indiana
January 2006 Shipping & Receiving Specialist
Arranged shipping and delivery times for carriers. Prepared inventory/tracking spreadsheets. Maintained inventory sheets on trailers for accuracy and accounting. Exhibited excellent customer relations and service.
April 1995 to Megasys Inc. - Indianapolis, Indiana
August 2004 Logistics Team Member
Collected customer feedback and made progress changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education and Training
1995 Professional Careers Institute - Indianapolis, Indiana
Computer Administration Certificate
Contact this candidate