Sales Consultant Customer Success

Elizabeth Frohlich

619-***-**** ********************@*****.***

https://www.linkedin.com/in/elizabeth-frohlich-bb9138270 Professional Summary

Results-driven professional with a proven track record of fostering customer satisfaction and retention in dynamic, client-focused environments. Previously excelled as a top sales consultant at AutoNation Hyundai Carlsbad, leveraging expertise in customer relationship management, problem-solving, and strategic communication to drive loyalty and business growth. Skilled in remote collaboration, consultative engagement, and delivering exceptional customer experiences. Passionate about building strong client relationships, resolving complex issues, and contributing to organizational success in remote customer success roles. Professional Experience

AutoNation Hyundai Carlsbad – Sales Consultant

Carlsbad, CA January 2024 – October 2024

● Customer Relationship Management: Built and maintained strong client relationships, achieving a 95% customer satisfaction rating by providing personalized support and addressing client needs promptly.

● Consultative Engagement: Utilized consultative techniques to understand customer goals, tailoring solutions to enhance satisfaction and drive repeat business.

● Issue Resolution: Proactively resolved customer inquiries and concerns, reducing escalation rates by 30% through effective communication and problem-solving.

● Remote Collaboration: Leveraged CRM tools (e.g., Salesforce, HubSpot) and virtual communication platforms (e.g., Zoom, Slack) to engage with clients remotely, ensuring seamless service delivery.

● Onboarding & Training: Guided new clients through product onboarding processes, increasing adoption rates by 25% through clear, empathetic instruction.

● Performance Metrics: Consistently surpassed customer retention and satisfaction goals, contributing to a 15% increase in account renewals. LA Fitness - Sales Associate

Oceanside & Vista, CA April 2024 – June 2024

● Cultivated lasting client relationships in the fitness industry, achieving a 20% increase in client retention through proactive engagement and follow-up strategies.

● Collaborated with cross-functional teams to deliver tailored solutions, enhancing client satisfaction and driving upsell opportunities.

● Utilized remote tools to conduct virtual consultations, improving client accessibility and engagement by 35%.

Limelight Media – Appointment Setter / Closer

Remote April 2024 – June 2024

● Managed high-value client accounts, delivering customized marketing strategies that resulted in a 40% increase in client ROI.

● Conducted virtual workshops and training sessions, improving client product knowledge and adoption rates.

● Monitored client success metrics, using data-driven insights to optimize account performance and ensure long-term satisfaction.

Key Skills

● Customer Success: Expertise in onboarding, account management, and retention strategies.

● Remote Collaboration: Proficient in Zoom, Slack, Microsoft Teams, and CRM platforms

(Salesforce, HubSpot).

● Communication: Exceptional verbal and written communication skills, adept at building rapport and resolving conflicts.

● Problem-Solving: Proven ability to address complex client issues with creative and effective solutions.

● Data-Driven Insights: Skilled in analyzing customer metrics to drive satisfaction and retention.

● Time Management: Strong organizational skills, managing multiple client accounts in fast-paced environments.

Education

Santa Barbara City College - Undergraduate coursework MiraCosta College - Undergraduate coursework

Guajome Park Academy - HS Diploma 2010

References

Provided upon request

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