Learning & Development professional
Resume:
JHON VALENCIA
Branson, MO 417-***-**** ************@*****.*** linkedin.com/in/jhonvg
LEARNING & DEVELOPMENT TALENT STRATEGY HR PARTNER Career Snapshot
Learning & Development professional with 7+ years of experience in leadership training, bilingual facilitation, and talent strategy. Skilled at coaching managers, designing learning paths, and aligning workforce readiness with business goals across the U.S., LATAM, and Philippines. Proven track record of building scalable development programs that increase internal mobility, improve KPIs, and reduce attrition. Fully bilingual in English and Spanish. Signature Achievements
• Co-designed and implemented a 3-stage On-the-Role Certification Program, later scaled regionally across LATAM.
• Increased internal mobility and reduced external hiring needs, lowering attrition at a country level.
• Built and delivered workshops that closed performance gaps, directly improving account KPIs and compliance.
Signature Strengths & Competencies
Leadership Development Executive & Manager Training Bilingual Facilitation (EN/ES) KPI & Performance Coaching Talent Strategy Internal Mobility Recruitment Partnership
Cross-Cultural Training Instructional Design
Professional Experience
Leadership Development Foundever – Colombia 2021 – 2024
- Co-designed and implemented a 3-stage On-the-Role Certification Program with the L&D Sr. Manager, preparing managers and supervisors for promotion.
- Created structured evaluations (knowledge, critical thinking, decision-making, problem- solving) with tailored learning paths to close gaps.
- Directed participants through real-life projects validating leadership readiness and applied skills.
- Proposal gained approval from the L&D Director and Account Directors, with results presented to the Operations VP.
- Delivered measurable business impact: increased internal mobility, reduced external hiring, boosted motivation, and lowered attrition.
- Partnered with Sr. Management, Operations Leaders, and L&D teams to ensure newly promoted leaders were fully prepared—driving KPI improvements across accounts.
- Program success led to regional implementation across Latin America, expanding its strategic impact.
Leadership Development Specialist Foundever – Colombia 2020 – 2021
- Delivered training sessions preparing agents for roles including Quality Analysts, Coaches, Learning Specialists, and RTAs.
- Trained staff members for promotion into managerial roles, supporting internal mobility.
- Upgraded and modernized training content to improve retention and application.
- Partnered with account leaders to identify gaps and designed workshops addressing weaknesses.
- Created complete workshop materials and conducted post-training follow-ups to ensure sustained KPI improvement.
Language Learning Specialist Foundever – Colombia 2019 – 2020
- Partnered with Recruitment to assess English proficiency of candidates against campaign requirements.
- Designed and delivered a 2-month English training program for underqualified candidates.
- Conducted post-training evaluations and interviews, moving qualified candidates into live campaigns.
- Strengthened hiring pipeline, reducing staffing challenges and aligning talent supply with client needs.
Learning Specialist – Collections Foundever – Colombia 2018 – 2019
- Delivered month-long new hire training programs covering collections, compliance, and customer interactions.
- Led transition phase (“Operations Check Point”), supervising SMEs and providing real- time feedback.
- Ensured smooth handoff of agents to Operations Supervisors, improving readiness and early retention.
- Partnered with Ops Supervisors and QAs to identify gaps and created refreshers/workshops to close them, boosting KPIs. Education
Bachelor of Arts in Foreign Language Teaching (English Emphasis) Universidad Santiago de Cali – Cali, Colombia
Certifications & Professional Development
- Six Sigma Yellow Belt – Anexas
- LinkedIn Learning Certificates: Leadership, L&D, HR, and Professional Skills
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