Employee Relations Property Manager
Resume:
Seasoned HR professional with over ** years of extensive expertise in
employee relations, conflict resolution, recruitment, benefits administration, adept at driving strategic initiatives for improved operational efficiency. Skilled in developing or expanding HR Depts. creating policies, fostering a positive work environment, and resolving conflicts, with notable success in mentoring teams to achieve top performance. Passionate about leveraging HRIS systems and innovative training programs to enhance employee engagement and retention. Employment history
Jan 2018 - Feb 2025
Human Resource Manager
RKW Rivergate Residential at Doral, FL
Temp Assignment - Leasing and Marketing Professional BG MultiFamily at Fort Lauderdale, FL
• Worked at various properties temping
• Utilized Yardi, Voyager, ADP Advantage, Ultipro
Property Manager
Gateway Terrace/ Westminster Communities of Florida at Fort Lauderdale, FL
• Responsible for a 257 unit HUD property managing staff of 10-15
• Oversaw Resident Services, Leasing, Maintenance
Manage HR for multiple US sites, enhancing employee engagement and compliance. Streamline HRIS tasks, ensuring accurate data management and reporting. Lead employee recognition initiatives, fostering a positive workplace culture. Conduct thorough investigations, resolving employee disputes effectively. Oversee open enrollment, optimizing benefits administration and participation. Implemented a comprehensive onboarding program, resulting in accelerated integration and measurable improvements in employee retention rates. Coordinated cross-departmental training sessions, enhancing team collaboration and fostering a shared understanding of company policies. Analyzed employee feedback to refine engagement strategies, leading to noticeable gains in morale and productivity across multiple sites.
Facilitated conflict resolution workshops, equipping staff with tools for effective communication and creating a more harmonious work environment. Spearheaded HR initiatives across multiple sites, driving measurable improvements in employee engagement and compliance.
Analyzed HRIS data to enhance reporting accuracy, leading to informed decision-making and optimized resource allocation.
Developed a comprehensive onboarding program, accelerating new hire integration and significantly enhancing retention rates.
Conducted conflict resolution investigations and try to mediate amicably to cultivate a positive workplace culture for all.
Streamlined benefits administration processes, enhancing participation rates and ensuring compliance with federal regulations.
Suzanne
Rivera
HR Manager
8771 NW 14th Street, Pembroke Pines, US, 33024
**********@*****.***
Skills
Employee relations
Benefits administration
Human Resources
Payroll management
Workers' compensation
Property Management
Recruiting
Performance Management
Employee Orientation
Management
UltiPro
Experienced
Experienced
Expert
Experienced
Experienced
Experienced
Experienced
Experienced
Expert
Experienced
Experienced
• Maintained above average scores on REAC and MOR inspections
• Managed and oversaw daily operations and budget of site
• Implemented cost-effective maintenance strategies, resulting in a 50% reduction in property maintenance expenses over 1 year
• Developed positive relationships with staff and residents contributing to a high resident satisfaction rate and reduced employee turnover
• Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues
• Implemented a tenant retention program, resulting in a 40% increase in lease renewals and a reduction in vacancy rates
• Collaborated with contractors and vendors for property repairs and improvements
• Managed and optimized property budgets, tracking income and expenses each year
• Developed and implemented emergency response plans
• Conducted market analysis to set competitive rental rates
• Implemented sustainable and energy-efficient practices
• Maintained accurate and up-to-date property records
• Handled tenant conflicts professionally
• Implemented preventative maintenance programs
• Conducted and encouraged staff training sessions
• Developed positive relationships with property owners
• Implemented security measures
• Participated in community outreach programs
• Stayed updated on industry trends, market conditions, and legal regulations
• Successfully navigated and resolved legal challenges Human Resources Generalist
Westminster Communities of Florida at Orlando, FL
• Responsible for the HR functions for Orlando corporate office
• Supported 50 CCRC and RRC properties statewide
• Created majority of job descriptions and policies
• Coordinated the processing of payroll
• Backup to Benefits Coordinator
• Created employee recognition program
• Maintained Ultipro Software for HR & Payroll
• Prepared and processed EEOC-1 report, UC claims and hearings, and WC Claims
• Conducted New Hire orientation
• Served on wellness committee
• Managed full-cycle recruitment process
• Administered benefits programs and Open Enrollment sessions
• Conducted investigations into employee complaints or concerns
• Collaborated with management to develop performance management strategies OSHA filings
Employee Recognition
Conflict management
Implementation of new startup HR dept
Links
Experienced
Experienced
Experienced
Experienced
• Created and delivered training programs
• Assisted in the development of HR policies and procedures
• Managed leave process including FMLA requests
• Conducted salary benchmarking analysis
• Coordinated annual performance reviews
• Provided guidance to managers regarding disciplinary actions Education
Associate in Liberal Arts/Business Management
Brooklyn College at Brooklyn, NY
High School
Brooklyn Technical High School at Brooklyn, NY
Additional information
Certifications
SHRM Certified Professional
Professional In Human Resources
Notary and Signing Agent
Florida Licensed and Bonded Notary and Signing Agent 215 Insurance Agent
Insurance and Annuities
Licensed and Bonded Insurance Agent
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