Technical Project Manager

VELMANI NATARAJAN

Edison NJ *****

*******@*****.***

PROFESSIONAL SUMMARY

Technical project leader with a proven ability to manage and deliver complex IT projects from initiation to production, for both on-premises and cloud environments.

Expert in translating organizational goals and complex business requirements into actionable project plans, leading Agile teams to consistently deliver high-quality results on time.

Excellent leadership and interpersonal skills, collaborative team player with the ability to work effectively across global cross-functional teams.

Extensive hands-on experience across the full project lifecycle, including requirements gathering, solution design, architecture, testing, deployment, and support.

PROFESSIONAL EXPERIENCE:

SYNEOS HEALTH September’21 – July’25

Sr. Technical Project Manager

Led multiple projects, including both in-house solutions and third-party integrations, from inception through hyper care support, with budgets up to $5M.

Defined project scope, objectives, and deliverables in collaboration with cross-functional teams, stakeholders, and vendors.

Developed and maintained project plans, technical specifications, schedules, budgets, and status reports.

Coordinated internal resources, engineers, technicians, and third-party vendors for project execution.

Managed changes to project scope, schedule, and costs using formal change management processes.

Identified, assessed, and mitigated project risks and issues, ensuring minimal disruption.

Oversaw infrastructure design, implementation, support, audits, and vendor alignment.

Created technical diagrams, hardware/software specifications, and process flows.

Facilitated planning meetings with facilities, engineering, contractors, and stakeholders.

Monitored project outcomes, perform post-project evaluations, and drive process improvements.

Implemented Application Roadmaps by partnering with internal stakeholders (Engagement Centers, Deployment Solutions, Client Service Teams) and external vendors.

Managed data operationalization efforts, including the monitoring of data integrations for quality and accuracy.

Tracked and resolved issues using JIRA and ServiceNow; maintained accountability for ticket lifecycle and resolution.

Managed cross-functional global teams supporting various internal systems and operationalization efforts.

Collaborated with Compliance teams to ensure adherence to regional and global regulatory requirements (GxP, FDA, GDPR).

Conducted due diligence on vendor selection, focusing on operational cost-effectiveness and service quality.

Partnered with business teams to ensure SOPs and work instructions reflected current processes and compliance standards.

ATOS January’20 – August’21

Product Owner, Deutsche Bank

Led the delivery of Salesforce Service Cloud and Sales Cloud projects, managing full lifecycle activities including planning, design, development, integration, testing, and deployment.

Oversaw the integration of legacy platforms with Salesforce, including data migration, user provisioning, and license management.

Managed requirements gathering and collaborated with developers and SMEs on Apex/Visualforce enhancements and code reviews.

Coordinated cross-functional teams across engineering, design, QA, operations, cloud support, and system administration.

Delivered projects using both Agile and Waterfall methodologies, ensuring timely execution and stakeholder alignment.

Assessed and integrated AppExchange solutions, leading API-based integrations with legacy systems.

ITCAPS LLC September’09 – December’19

CRM Consultant/Manager

Implemented CRM Projects using Siebel, Microsoft Dynamics, and Adobe for clients including Deutsche Bank, Subaru, QVC, and Lowe's.

Led business requirement gathering sessions with business stakeholders and technical teams to ensure alignment and feasibility.

Developed detailed project plans for the CRM migration, responsible for estimation, task assignment, resource planning and budget tracking.

Designed and implemented Salesforce.com security models, including roles, profiles, sharing rules and territory hierarchies.

Implemented formal change request process and provided training to minimize scope creep.

Supported system administration and deployment teams on configuration, deployment and implementation and best practices.

PERFICIENT January’08 – March’09

CRM Lead/Consultant

Built various Siebel environments for development,testing,training,pre-production and production.

Worked with Siebel Support to resolve service requests for issues and product limitations.

Trained and mentored offshore teams for Siebel Administration tasks and activities.

ACCENTURE September’04 – January’08

CRM Technical Lead,

Responsible for implementation and maintenance of Siebel application primarily for AT&T and BellSouth at on-site/off-shore delivery centers.

Provided 24/7 Level 1, Level 2 and Level 3 production support.

Centre for Development of Advanced Computing, Bangalore, India April’01 – September’04

Software Engineer

Successfully implemented the projects for Development Gateway Foundation, USA on localization (L10N) and internationalization (I18N) efforts.

EDUCATION AND CERTIFICATIONS:

Certified Scrum Master (CSM) from Scrum Alliance (2021 – Present)

Salesforce Certified Administrator (ADM201)

Salesforce Certified Platform App Builder

Project Management Professional from Project Management Institute (2012-Present)

Siebel 7 Core Consultant from Siebel University

Post Graduate Diploma in Operations Management (PGDOM) from Indira Gandhi National Open University (IGNOU), India - Dec 2006.

Master of Computer Applications (MCA) from Madurai Kamaraj University (MKU), India, June 1999

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