Customer Service Support
Resume:
ADRIENNE N. MOORE
*******@*****.***
QUALIFICATIONS SUMMARY
Professional Subrogation Specialist with 14 years of insurance industry experience. Known for being a self-starter with great interpersonal and customer service skills. Specialize in managing multiple projects effectively and efficiently with the flexibility to work independently or with a focused team.
PROFESSIONAL WORK EXPERIENCE
Fleet Response Insurance, Hudson, Ohio 44236
September 2024 to Present
Subrogation Specialist
● Conducted investigations utilizing available resources to contact individuals to initiate negotiations.
● Reviewed and interpreted insurance policies, state laws and regulations, appraisals and invoices to determine if there is subrogation potential from the claimant carrier.
● Interpret subrogation potential and perform analytical research to make sound decisions based on the collected data.
● Provided customer support and assistance to the clients to help retrieve proper insurance documentation and account access.
● Assisted uninsured motorists with setting up recurring payments to avoid collection activities.
Negotiated claim amounts amongst other insurance companies to settle claims.
Allianz Travel Insurance, Richmond, VA 23233
December 2023 to September 2024
Travel Sales Agent
• Review and assess insurance policies for the insured to make sure it’s the policy that fits their needs.
• Provide customer service and support for the insurance and provide knowledge of the policies that the company offers.
• Analyze and show knowledge of the products
• Follow up with policyholder regarding their interest in the product
• Assist the customer with taking payments to start their policies.
Allianz Travel Insurance, Richmond, VA 23233
June 2021 to December 2023
●Conducted investigations utilizing available resources to contact individuals to initiate negotiations.
●Reviewed and interpreted insurance policies, state laws and regulations, appraisals and invoices to determine if there is subrogation potential from the claimant carrier.
●Interpret subrogation potential and perform analytical research to make sound decisions based on the collected data.
●Provided customer support and assistance to the clients to help retrieve proper insurance documentation and account access.
●Assisted uninsured motorists with setting up recurring payments to avoid collection activities.
Latitude Subrogation Services, Bloomfield Hills, MI 48301 March 2018- November 2020
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Subrogation Specialist
●Conducted investigations utilizing available resources to contact individuals to initiate negotiations.
●Reviewed and interpreted insurance policies, state laws and regulations, appraisals and invoices to determine if there is subrogation potential from the claimant carrier.
●Recovered claim payments from the responsible parties (Over $20,000.00)
●Interpret subrogation potential and perform analytical research to make sound decisions based on the collected data.
●Provided customer support and assistance to the clients to help retrieve proper insurance documentation and account access.
●Assisted uninsured motorists with setting up recurring payments to avoid collection activities.
GEICO, Fredericksburg, VA January 2007 to March 2018
Payment Recovery Subrogation Specialist May 2010 - March 2018
●Successfully represented Geico Insurance company with recovering claim payments from the responsible parties
●Conducted investigations utilizing available resources to contact individuals to initiate negotiations.
●Reviewed and interpreted insurance policies, state laws and regulations, appraisals and invoices to determine if there is a subrogation potential from the claimant carrier.
●Interpreted subrogation potential and perform analytical research to make sound decisions based on the collected data.
●Top 5 payment recovery adjuster agent January 2011 with over 4 million in recovery
Customer Service (Internet Technician) January 2007 - May 2010
●Provided customer support and assistance to customers with recurring credit card payments and online account management.
●Submitted notifications to Department of Motor Vehicles
●Provided customer support and assistance to clients to help retrieve the proper insurance documentation and account access.
PROVIDENT BANK, Dale City, VA May 2005 – January 2007
Team Leader
●Directly responsible for serving as first point of contact with clients and banking needs
●Assisted customers with opening various accounts such as checking, savings, CDs and investment accounts.
●Coordinated marketing events to grow customer base.
●Lead and direct teller line and serve as subject matter expert to enforce sales, and provide resolution
EDUCATION
B.S., Finance Economics, Virginia Union University, Richmond, VA
ACCOMPLISHMENTS/AWARDS
Who’s Who Among American High School Students 1998-2000
Dean’s List 2003-2004, Virginia Union University
Biltmore’s Who’s Who Among American Executives and Professionals 2011
Top Teller, Provident Bank
Top Account Manager, Provident Bank
Top Seller, DSW
Top Billing Agent, GEICO
Top Reoccurring credit card payment adjuster, GEICO
Top Subrogation Specialist with the most calls made, LSS
Top Subrogation Specialist with the highest closing ratio, LSS
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