Financial Services High School

WILHERMINA NAA DODUA DODOO

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EDUCATION

Bachelor of Science in Banking and Finance

University of Professional Studies, Accra September 2016 - June 2020

• 3.22GPA

West African Secondary School Certificate (WASSCE) Accra Girls’ Senior High School September

2013 - May 2016

• Distinction

WORK EXPERIENCE

Customer Relations Officer and Cashier

Prestige Access Micro Credit, Accra Ghana June 2021 – present This company provides financial services to small business for business expansion, auto repairs without savings.

• Addressing enquiries, concerns and providing information about services offered

• Assisting Clients in understanding loan application processes, eligibility requirements and help them complete necessary documentations

• Collecting feedback from clients regarding services also to improves service delivery.

• Developing and maintaining relationships with potential key clients as well as understanding their business needs.

• Processing transactions, deposits, loan disbursements, record keeping, managing cash drawer ensuring there is sufficient cash available for transactions while safeguarding against theft or loss. Bills Officer

Ghana Cocoa Board (COCOBOD), Accra, Ghana September 2020 – August 2021 A governmental organisation that supports the production, processing and marketing of cocoa in Ghana. Poised to maintain Ghana’s premium quality cocoa.

• Payment of Bills

• Record keeping of detailed records of all transactions related to bills and payments and ensuring that all entries are accurate and up to date for auditing purposes.

• Filing to tax and audit bills

• Managing invoices related to purchases and ensuring that all invoices and accurately and properly documented.

Revenue Office Staff

Ghana Revenue Authority, Circle Ring Road, Accra Ghana July 2019 – August 2019 The Ghana administration charged with the task of assessing, collecting and accounting for tax revenue in Ghana.

• Filled reports and monitored transfers from local banks to the GCB High Street office and Ecobank Ghana Main respectively.

• Provided assistance to tax payers and attended to enquiries about tax obligations, filed procedures and payment options.

• Collated revenue collected and paid in by our outstations and reconciled accounts as per the standards of the GRA.

Cross-functional employee/ Rotational Analyst

NDK Financial services, Osu, Ghana July 2018 - September 2018 A duly licensed financial house that takes investment placements and gives short term loans to all

• Served as a point of contact for client service and support and assisted customers with their loan and investment applications.

• Assisted in drafting of legal document and compliance reports and provided support in organising files and preparing materials for meetings or hearings.

• Observed and learnt from experienced legal professionals to understand the practical application of law in the financial sector.

• Booked, recorded and dispatching cash documents and prepared cheques.

• Gained hands-on experience with the company’s IT infrastructure, such as servers, networks and understanding how they support daily operations.

• Helped with data entry, processing and ensuring data security protocols are followed to protect sensitive information

• Helped in preparing internal and external audits by gathered necessary documents, financial statements and supporting evidence.

• Working closely with senior auditors and other departments to understand the processes and how they relate to overall financial integrity and, learnt to identify and assess risks related to financial processes.

• Assisted the human resource department with administrative tasks such as maintaining employee records, databases and preparing reports.

TECHNICAL SKILLS

• Proficient in Microsoft Excel

• Knowledge of Statistical Package for the Social Science

• Knowledge in Data Analysis.

VOLUNTEER, COMMUNITY OR LEADERSHIP ACTIVITIES

Procurement Officer, feed the street initiative

February 2023

• Sourced quality products and ensured cost effectiveness.

• Evaluated suppliers and services and secured top notch deliverables

• Procuring essentials, snacks and safety packages

• Distributing essentials and snacks to homeless families and individuals Secretary, African Business Centre for Developing Education (ABCDE Club) September 2015

• Recorded minutes for every meeting held, assisted the executives and the team in presenting information to stakeholders: writing and editing, releases, speeches, promotional material.

• Helped in preparations for mentorship programmes.

• Effectively managed teams for projects.

Ex-Officio/ Coordinator, Databank Financial Services June2017

• Aided in planning, advertising and communications for events and meetings.

• Mobilize resources and logistics towards the execution of events.

• Led a team to arrange transportation to and from events.

• Led a team in convincing individuals to open investment accounts at Databank Financial Services

• Collected feedbacks from attendees and stakeholders to evaluate the success of the event and identify areas for improvement for future events.

Financial Secretary for Student Representative Council, May 2015 -May 2016

• Led the council in planning, advertising and communications for events and meetings.

• Organised workshops, conferences, was responsible for logistics, venue arrangements, registration and communication with participants.

• Led the recruitment team to select qualified and responsible students to represent the team for initiatives. Zone two Secretary of the Editorial Board for Zonal Student Representative Council, July 2016

• Organise meetings, scheduling dates and locations and made sure all members were duly informed a

• Prepared agendas ahead of times and outlined all that was to be discussed

• Facilitated decision making and brainstorming over content, publications, setting editorial policies and reviewing submissions.

• Ensured all that was discussed was recorded in details and distributed to all members as well as all necessary documentations being accessible.

ATHLETIC ACTIVITIES & COMPETITIONS

Inter-College Sports Accra Girls Volleyball Team March 2016 The competition was an interschools competition; all the schools in the zone were represented by their allgirls’ Volleyball teams. My school placed fourth in the competition. INTERESTS & HOBBIES

• Tutoring

• Sports (Football, Netball, Volleyball, Board Games)

• Solving random math problems

• Writing short story pieces

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