Cdl Driver Customer Service
Resume:
ANTONIO ARROYO
*********@*****.***
VICTORVILLE,CA
OBJECTIVE
Dedicated and safety-conscious CDL driver with 20+ years of driving experience. Proven ability to operate commercial vehicles effectively while ensuring on-time deliveries and compliance with DOT regulations.Commited to providing excellent customer service, maintaining vehicle integrity, and prioritizing safety on the road. Seeking a position where I can utilize my skills to contribute operational success and customer satisfaction.
SKILLS & ABILITIES
Compliance with Department of Transportation (DOT) & Federal Railroad Administration (FRA) safety standards
Understanding of hazardous materials (HAZMAT) transport and spill procedures
Experience in emergency response protocols and accident reporting
Knowledge of rail yard safety rules and crossing procedures
Adherence to hours-of-service (HOS) regulations to avoid fatigue
Basic truck maintenance and troubleshooting (tires, brakes, electrical systems)
Use of electronic logging devices (ELD) and GPS tracking systems
Loading/unloading railroad-related freight and heavy machinery
Ability to read and interpret transportation permits, maps, and dispatch instructions
EXPERIENCE
2023-Present CDL Driver/Tack maintenance
American Track, Henderson Nevada
Transport Railroad Equipment & Materials – Safely operate commercial trucks to haul railroad-related materials, including rails, ties, ballast, heavy machinery, and hazardous materials.
Ensure DOT & FRA Compliance – Follow all Department of Transportation (DOT) and Federal Railroad Administration (FRA) regulations, including Hours of Service (HOS) rules.
Pre-Trip & Post-Trip Inspections – Conduct thorough inspections of the truck, trailer, and cargo before and after each trip to ensure safety and compliance.
Rail Yard & On-Site Delivery – Navigate railroad yards, job sites, and customer locations for on-time delivery of equipment and materials.
Emergency Response & Problem-Solving – Address vehicle breakdowns, load adjustments, and road hazards while following company and safety procedures.
Maintain Accurate Logs & Reports – Record driving hours, inspections, fuel usage, and cargo details using electronic logging devices (ELD) or manual logs.
Track Inspection & Repair
Inspect railroad tracks, switches, and crossings for defects or wear.
Identify and repair broken rails, loose fasteners, and track misalignment.
Perform routine maintenance on railroad ties, ballast, and drainage systems.
Use specialized tools to replace worn-out rails, bolts, and plates.
Track Construction & Installation
Assist in laying new railroad tracks, including placing rails, ties, and ballast.
Operate heavy machinery such as tampers, ballast regulators, and rail grinders.
Ensure proper spacing and alignment of tracks using measuring tools.
Install and maintain railroad switches, signals, and crossings.
Safety & Compliance
Follow all Federal Railroad Administration (FRA) and company safety regulations.
Use protective equipment and follow lockout/tagout procedures.
Maintain a clean and hazard-free work area to prevent accidents.
Participate in safety meetings and report any hazardous conditions.
Equipment Operation & Maintenance
Operate hand tools, hydraulic jacks, power drills, and track torches.
Perform basic maintenance on track equipment and vehicles.
Ensure tools and machinery are in good working condition before use.
Emergency Response & Problem-Solving
Respond to track emergencies, such as derailments or washouts.
Work in all weather conditions and on-call for urgent repairs.
Communicate with train dispatchers and supervisors regarding track conditions.
1997-2023 Sales/Delivery Driver
Dairy Farmers of America-Alta Dena
Driving & Delivery Responsibilities
Operate company vehicle to deliver products safely and on time to customers.
Load and unload goods, ensuring proper handling and secure transport.
Plan efficient delivery routes to maximize productivity and fuel efficiency.
Conduct pre-trip and post-trip vehicle inspections, reporting any maintenance issues.
Follow all Department of Transportation (DOT) regulations and company safety policies.
Sales & Customer Service
Develop relationships with customers to increase sales and ensure customer satisfaction.
Upsell and promote products/services to existing and potential customers.
Process orders, collect payments, and manage invoices as required.
Address customer concerns, returns, or product issues professionally.
Provide product knowledge and recommendations to customers.
Inventory & Record Keeping
Maintain accurate delivery logs and sales reports.
Track and manage product inventory on the delivery vehicle.
Ensure all orders are correctly documented and processed.
Handle cash transactions and reconcile daily sales reports.
General Duties
Assist in warehouse operations, including stocking and organizing products.
Work with dispatchers and sales teams to ensure timely deliveries.
Maintain a clean and organized vehicle and work environment.
Follow company policies and guidelines for handling products and customer interactions.
COMMUNICATION
Verbal Communication
Clearly communicate with dispatchers, customers, and team members.
Provide directions and updates to supervisors or clients.
Explain delivery details, sales promotions, or track conditions effectively.
Written Communication
Accurately complete logs, reports, and invoices.
Read and follow work orders, maps, and safety guidelines.
Document issues with vehicle maintenance or track repairs.
Active Listening
Pay attention to instructions from dispatchers or managers.
Understand customer needs and respond professionally.
Follow safety guidelines and emergency procedures carefully.
Customer Service Communication
Maintain a polite and professional tone when interacting with customers.
Handle complaints or issues calmly and effectively.
Promote products or services in a friendly, persuasive manner (for sales drivers).
Teamwork & Collaboration
Coordinate with coworkers to complete tasks efficiently.
Work with railroad crews, delivery teams, or maintenance workers.
Share important updates about road or track conditions.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
References available upon request
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