Executive Assistant Customer Service

SHATEMIA SASS

*** ***** ******* ** *** ***, Virginia Beach, VA 23462

Phone: 917-***-****, Email: ************@*****.*** SUMMARY

Seeking a full-time position as an Executive Assistant in a dynamic and challenging environment with the to contribute to the organizational goals.

SKILLS

• Customer Service • Government Administration

• Types 65 wpm • Defense Travel System

• Data collection & Analysis • Legal Assistant

• Detail Oriented • Travel Arrangements

• Microsoft Excel, Outlook, Word • Records Management PROFESSIONAL EXPERIENCE

Joint Staff (J-7), Suffolk, VA (Current)

PRINCIPAL MANAGEMENT ANALYST

• Perform the full spectrum of senior Executive Assistant (EA) functions. Provide direct support to the Deputy Director for Joint Training (a U.S. Navy two-star Flag Officer), responsible for planning, coordination, and the execution of administrative operations.

• Schedule required meetings at the top secret and sensitive compartmented information (TS/SCI) level, reserve TS/SCI facilities, prepare materials.

• Prepare and review travel authorizations, coordinate travel arrangements, review travel vouchers prior to approval and payment, and resolve travel-related issues. Prepare messages in support of overseas travel

• Defense Travel System (DTS) Entry Agent (NDEA). Coordinate travel arrangements and itineraries for Flag and General Officers, members of the Senior Executive Service, and Highly Qualified Experts (HQEs) using DTS in compliance with the Joint Travel Regulations (JTR).

• Maintain, monitor, and synchronize calendars, schedules, events, briefings, meetings, invitations, and activities. Serve as receptionist for visitors with scheduled office calls

• Reserve conference rooms, coordinate electron invitations, coordinate the set-up of AV/VTC facilities, prepare handouts, distribute “read-aheads,” coordinate teleconferencing, and document meeting minutes.

• Composes and writes official correspondence, reports, letters, notices, instructions, memoranda, and documents for signature. Utilize Microsoft Office Suite and various software types such as internet, database, spreadsheets, calendars, and electronic mail.

• Review, edit and ensure accuracy of reports prior to release. Correct format, spelling, punctuation, and grammar.

• Track, file, and log correspondence to coordinate program planning. Prepare findings on program issues to present facts and make suggestions for improvement.

• Answer the telephone, transfer call or take a message. Retrieve voicemail messages and relay the message to the proper person.

Department of Defense, Norfolk, VA (2020-2022)

HUMAN RESOURCES

• Process pay for military members.

• Responsible for the travel liquidation and Administration for over 300 personnel. Processed and assisted in the implementation of NDEA travel policies and procedures.

•Responsible for monitoring and maintenance of the travel budgets for over 30 government accounts while maintain 100% accuracy.

• Monitor proper usage as an elected Account Program Coordinator for Government Credit Cards.

•Assist travelers Military or Civilian with creation and submission of DTS orders for TDY and/or PCS.

•provide subject matter expert advice to travel clerks and travelers alike to identify resolve and correct US GOV, Norfolk, VA 2016-2017

GENERAL CLERK III

• Maintained all case files, active and completed. Prepared and forward correspondence for uncollectable to Defense Finance and Accounting Service, notification correspondence to member, and/or requesting service members.

• Typed reports and other miscellaneous correspondence, open mail, perform data entry into the auditing system (PPTAS), batched and assembled claims packages for audits, and performed research using various systems.

• Assist in processing the submissions of travel vouchers via IATS and DTS by military and Department of Defense (DOD) civilian personnel after receipt of travel claim. Ensure vouchers are correct and comply with Joint Travel Regulations. Contact travelers regarding receipt or erroneous documentation required for payment.

• Scanned documents into TRIM, file, sorted and processed documents as needed. Kept all incoming faxes sorted and processed.

• Answered phone calls and emails, processed and printed collection letters and other correspondence, responded to service members and other customers, processed certified mail, and performed other clerical tasks as assigned.

• Responded to customer inquiries received via phone, fax, and email, answering system or written correspondence. Issues related to transportation, storage of personal property, collections, payments, audits and re-audits, and entitlements for moving household goods.

• Collected, validated, and corrected as necessary, pertinent information in data records and supporting documentation.

US Navy, Norfolk, VA 2002-2016

ADMINISTRATIVE ASSISTANT

• Performed general office, clerical and administrative duties, including computer applications, office communication and maintain files.

• Coordinated travel Air, Hotels, and Rental Cars for military members on TDY.

• Maintained and utilized a personnel tracking system using Excel and PowerPoint daily, ensuring 100% command accuracy.

• Created spreadsheets and manage databases. Manage expense reports.

• Experienced in Defense Travel Systems (DTS) and Navy pay and personnel systems (NSIPS) US Navy, Fort Dix, NJ 2007-2012

PAYROLL SUPERVISOR

• Recorded data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

• Processed, verified, and maintained personnel documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

• Managed over 1,100 pay records ensuring staff are paid with 5-7 working days.

• Responsible for entry of $ 1 million in annual payroll.

• Indoctrination Coordinator executing planning, scheduling, and training for new accessions providing them with introduction to the Navy Reserve ensuring initial mobilization readiness and general training requirements are met. US Navy 2002-2007

ADMINISTRATIVE ASSISTANT

• Prepared and modified documents including correspondence, reports, draft, memos, and emails.

• Ensured all electronic service records remain up to date and accurate; all pay issues are resolved, and any general.

• Maintained electronic and hard copy filing system.

• Prepared Evals and Awards.

EDUCATION

• Associates Degree in Public Administration, Roger Williams University, Newport, RI -June 2016 CERTIFICATE OF COMPLETION DEPARTMENT OF LABOR

• Computer Peripheral Equipment Operator

• Legal Sectary

• Office Manager/Administrative Services

VOLUNTEER WORK

• Hospice of Chesapeake

• Meals on Wheels

REFERENCES Gladly provided upon request

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