Customer Service Data Entry

Kisha Porter

*** ****** **. ******, ** *****

*.*.*******************@*****.***/404-***-****

QUALIFICATIONS SUMMARY

Personable Customer Service Professional with over twenty years of experience in Account Management, Data Entry and Customer Service Operations within the Data Technology and Wireless industries.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, increasing customer satisfaction.

• Expertise in resolving escalated customer service issues. Demonstrated leadership abilities.

• Secured numerous company achievement awards for delivery of exceptional customer service.

• Proficient with Microsoft Office System

PROFESSIONAL EXPERIENCE

WORKING SOLUTIONS – REMOTE/WFH 02/2023-CURRENT

Response Specialist

Handle inbound calls that involve issues as simple as mapping and navigation to calls of an emergency nature. Handle stressful situations in a calming manner and connecting clients with other FIRST RESPONDER emergency services. (911, EMS & Roadside Assistance)

BEATRICE MARTINEZ - PERSONAL CARE ASSISTANT 09/2023-06/2024

Provide support with daily living activities including personal hygiene mobility and household tasks

Assist with medication reminders and may help with transportation and errands

BROADPATH - RESPONSE SPECIALIST 02/2022-01/2023

Be the primary point of contact between the healthcare organization and its clients.

Provide support, answer inquiries, resolve complaints, and help customers understand products or services

NATIONAL GRID - HYBRID/WFH 04/202*-**-****

ESTABLISH SERVICE SPECIALIST

Respond to customer and / or their representatives inquiries and contacts included but not limited to gas and electric investigations, web inquiries, email, WFMS and correspondence as they relate to new customer connections

Resolve upfront customer inquiries and manage requests.

Assist customers in the Residential and Commercial DG Applications/ Deposits

Investigate and analyze customer problems and develop appropriate solution to satisfy customer needs.

Respond to emergency calls

EDENRED COMMUTER BENEFITS SOLUTIONS – REMOTE/WFH 06/18-5/2020

Customer Service Associate

Handle 100-200 inbound calls daily for the MBTA

Accounting of corporate and patron balances for MBTA and THE RIDE

Process and research payments within a secure web environment

AMAZON –Milford/Ma 04/18-06/18

Warehouse Associate

Scan and log products

Prepare shipments

VERIZON WIRELESS – Alpharetta/Georgia 03/09 - 03/17

Customer Care/Home Based Agent

Liaise with Supervisor and Associate Director as needed to resolve escalated customer complaints.

Resolve outstanding customer inquiries in a timely manner.

Provide peer to peer coaching. Provide team support during supervisor’s absence.

Assist offline dept. with outbound calls/emails when needed.

EDUCATION AND TRAINING

Bay State College – Boston, MA – Associate Degree /Business Administration

Superior Customer Service- Certification

Effective Listening & Kindness Training (in-house training)

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