Service Representative Patient Care

Bridget C. Duffy

Hermitage, PA 402-***-**** **********@*****.***

EDUCATION:

Slippery Rock University: College of Business Aug 2022-May 2025

•Bachelor’s Degree in Resort Recreation & Hospitality Management

PROFESSIONAL EXPERIENCE:

New Patient Coordinator, Tripp Chiropractic & Nutrition May 2025-Present

•Engaged new patient leads through outreach, scheduled initial appointments, conducted post visit follow ups to support retention and satisfaction

•Contributed to marketing initiatives and launched independent efforts to successfully bring new patients to the practice

•Conducted preliminary assessments and diagnostic procedures to assist the doctor in patient care

•Tracked and analyzed marketing data to inform campaign strategies and measure performance outcomes

•Managed and safeguarded sensitive documentation and health records

Flight Attendant, PSA Airlines Nov 2024-May 2025

•Oversee maintenance of comfort, safety, and security of all passengers

•Interact with patrons and attend to the needs and requests of all travelers, prioritizing safety

•Resolve passenger conflicts during flights, including issues with disorderly travelers and medical emergencies

•Comply with all airline regulations, FAA regulations, and safety requirements

Event Organizer, Slippery Rock University Hospitality Department Aug 2024-Dec 2024

•Organized fundraiser for the St. Jude Foundation and the Slippery Rock Pantry

•Collaborated in a small group to gather sponsors, outline objectives and goals, and manage and stretch allotted budget for event

Service Representative, Gettysburg National Military Park May 2023-Aug 2023

•Work directly with customers; completing transactions and issue resolution

•Stocking merchandise, rearranging items creatively for customers, cashier duties

Server/ Front of House Management, Texas Roadhouse Jan 2023-Nov 2024

•Summer 2024 Practicum- Trained and worked front of house management team

•Address all customers need and wants with flexibility and understanding

•Provided answers and solutions on the spot for customers

•Greet customers, describe menu items to patrons, take food/beverage orders and serve tables

•Manage customer billing, process payment and reconcile tips

Customer Service Representative, Granite Hill Camping Resort May 2020-Sept 2021

•Field phone calls for inquiries and resort reservation booking

•Complete merchandise inventory, stock retail items and order new supplies

•Charged with opening/closing of store and cash reconciliation of register and receipts

•Planned, organized, and operated weekend events including pool parties, craft projects and the famous Bluegrass Festival communicating with fellow coworkers

SKILLS, EXPERIENCE, AND CERTIFICATIONS:

•Proficient in Microsoft Office Suite

•Limited managerial experience

•First Aid and Safety Management

•Event Planning and marketing

•Customer Service and Multitasking

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