Customer Service Client
Resume:
Telicia Myrick
Portsmouth, VA 757-***-****
************@*****.***
Work Schedule: Full-Time
Professional Profile
Accomplished professional dedicated to providing exceptional client service and optimizing client outcomes. Identifying referral opportunities for new products and services tailored to the client's objectives, thereby maximizing their satisfaction and success Demonstrates exceptional problem-solving skills and the ability to collaborate effectively with cross-functional teams. Committed to staying abreast of emerging technologies and industry trends to deliver cutting-edge solutions that meet organizational needs.
Work Experience:
Indus Technology- Virginia Beach, VA 23502 United States
August 2024- Present
Hours per week: 40 Hybrid
Defense Travel Administrator
Duties, Accomplishments and Related Skills:
-Coordinated land and air travel arrangements internationally and statewide using Schedule Air Transportation Office (SATO) and Defense Travel System (DTS).
-Processed, verified, and audited travel claims, estimated travel costs, and determined fund availability for civilian travelers.
-Conducted follow-up on outstanding travel orders, ensuring timely completion and compliance.
Researched and corrected discrepancies on travel claims, providing guidance and training to travelers and new employees on completing travel documents accurately.
-Issued travel orders and ensured compliance with Joint Travel Regulations (JTR), communicating expertise knowledge.
-Managed commercial and government air arrangements, car rental, and lodging, issuing approved orders accordingly.
-Booked, issued, and exchanged international and domestic airline tickets using DTS, communicating with SATO regarding reservation and ticketing issues.
-Reconciled transactions on CITI Bank statements against traveler vouchers and reviewed and approved travel authorization in DTS.
-Conducted audits as necessary to correct discrepancies and ensure compliance with regulations
Leo Tech- Virginia Beach, VA 23502 United States
July 2024- August 2024
Hours per week: 40 Hybrid
Administrative Assistant
Duties, Accomplishments and Related Skills:
-Coordinated land and air travel arrangements internationally and statewide using Schedule Air Transportation Office (SATO) and Defense Travel System (DTS).
-Processed, verified, and audited travel claims, estimated travel costs, and determined fund availability for civilian travelers.
-Conducted follow-up on outstanding travel orders, ensuring timely completion and compliance.
Researched and corrected discrepancies on travel claims, providing guidance and training to travelers and new employees on completing travel documents accurately.
-Issued travel orders and ensured compliance with Joint Travel Regulations (JTR), communicating expertise knowledge.
-Managed commercial and government air arrangements, car rental, and lodging, issuing approved orders accordingly.
-Booked, issued, and exchanged international and domestic airline tickets using DTS, communicating with SATO regarding reservation and ticketing issues.
-Reconciled transactions on CITI Bank statements against traveler vouchers and reviewed and approved travel authorization in DTS
-Conducted audits as necessary to correct discrepancies and ensure compliance with regulations
Indus Technology- Virginia Beach, VA 23502 United States
February 2023- July 2024
Hours per week: 40 Hybrid
Defense Travel Administrator
Duties, Accomplishments and Related Skills:
-Coordinated land and air travel arrangements internationally and statewide using Schedule Air Transportation Office (SATO) and Defense Travel System (DTS).
-Processed, verified, and audited travel claims, estimated travel costs, and determined fund availability for civilian travelers.
-Conducted follow-up on outstanding travel orders, ensuring timely completion and compliance.
Researched and corrected discrepancies on travel claims, providing guidance and training to travelers and new employees on completing travel documents accurately.
-Issued travel orders and ensured compliance with Joint Travel Regulations (JTR), communicating expertise knowledge.
-Managed commercial and government air arrangements, car rental, and lodging, issuing approved orders accordingly.
-Booked, issued, and exchanged international and domestic airline tickets using DTS, communicating with SATO regarding reservation and ticketing issues.
-Reconciled transactions on CITI Bank statements against traveler vouchers and reviewed and approved travel authorization in DTS.
-Conducted audits as necessary to correct discrepancies and ensure compliance with regulations
Indus Technology- Norfolk, VA 23502 United States
August 2022- February 2023
Hours per week: 40 Hybrid
SABRS Computer System Analyst
Duties, Accomplishments and Related Skills:
-SABRS Analyst performs duties as a part of a multi-functional support team and requires extensive knowledge and experience with SABRS; SABRS account access, SABRS system interfaces, and accounting data integrity.
-Provide technical advice/assistance to USMC major commands on complex financial operations, reporting, and system issues/problems. Ensure that all system account requirements are properly documented and access to SABRS is justified.
-Provide system interface support and expertise on accounting data integrity among business feeder systems.
-Assist in ensuring effective coordination between SABRS and other administrative systems (i.e. travel, inventory, manpower, etc.).
-Build user profile accounts giving access to various systems based on job functions.
- Streamlined the documentation process for system account requirements, ensuring compliance with regulatory standards and improving access management procedures.
-Conducted comprehensive troubleshooting to diagnose issues and implement corrective measures for submitted I Trackers.
Norfolk Naval Shipyard- Travel Department- Portsmouth, VA
Bldg. 1500
Portsmouth, VA 23709 United States
July 2019- August 2022 GS-6 Step 2
Hours per week: 40
Approving Official / TRANSPORTATION ASSISTANT
Duties, Accomplishments and Related Skills:
-Coordinated land and air travel arrangements internationally and statewide using Schedule Air Transportation Office (SATO) and Defense Travel System (DTS).
-Processed, verified, and audited travel claims, estimated travel costs, and determined fund availability for civilian travelers.
-Conducted follow-up on outstanding travel orders, ensuring timely completion and compliance.
Researched and corrected discrepancies on travel claims, providing guidance and training to travelers and new employees on completing travel documents accurately.
-Issued travel orders and ensured compliance with Joint Travel Regulations (JTR), communicating expertise knowledge.
-Managed commercial and government air arrangements, car rental, and lodging, issuing approved orders accordingly.
-Booked, issued, and exchanged international and domestic airline tickets using DTS, communicating with SATO regarding reservation and ticketing issues.
-Reconciled transactions on CITI Bank statements against traveler vouchers and reviewed and approved travel authorization in DTS.
-Conducted audits as necessary to correct discrepancies and ensure compliance with regulations
-Issuing cost comparisons and estimates for over 180-day waiver requests.
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City of Portsmouth – Portsmouth Public Utilities – Portsmouth, VA
Portsmouth City Hall - 2nd Floor
Portsmouth, VA 23704 United States
2018 - 2019
Hours per week: 40
CUSTOMER SERVICE SPECIALIST
Duties, Accomplishments and Related Skills:
-Process customer transactions in an accurate and efficient manner. Skilled in oral and written communication with customers, colleagues, and superiors. Prepare various documents by typing emails, letters, e-mail messages and other and other correspondence pertaining to duties of my position. Create and maintain simple databases using standard software applicants, such as Excel.
-Effectively plan, organize, and prioritize work to accommodate modifications and timelines. Independently develop workflow methods and procedures to determine the work accomplishments, as well as set precedence. Meet assigned deadlines, or if requires an extension, gives reasonable advance notice and justification. Ensure timely and responsive service to program staff as evidenced by customer satisfaction.
-Maintain strong rapport with City departments. Uphold knowledge and proficiency in training processes. Assist with decision-making. Responsible for invoicing, coding and collection of client payments. Perform admin maintenance and accounting support, includes but not limited to the examining, maintaining and reconciling accounts and accounting data to prepare and analyze reports. Perform technician work in support of administration such as maintain ledgers, accounting, compiling, consolidating, and verifying of various accounts and transactions.
-Receive inbound telephone calls, emails, and written correspondence; as well as handle outbound communications (telephone calls, emails, and written correspondence). Create, edit, and modify customer accounts. Listen and respond to customers’ needs and concerns. Provide information about our products and services. Receive orders, determine charges, and oversee billing and/or payments. Record details of customer contacts and actions taken. Research answers or solutions as needed. Refer customers to supervisor or manager as needed.
Receive visitors and phone calls, ascertaining the nature of requests and directing callers to appropriate staff, or personally providing the information desired when routine or procedural matters of the office are involved.
-Provide guidance and assistance on requirements, regulations and procedures affecting assigned program areas. I refer to various user manual guides to understand the function keys/commands that need to be used in order to activate equipment in the proper manner. Read and screen regulatory material pertaining to administrative practices and clerical procedures in order to be aware of new, revised or amended procedures in assigned program areas.
-Organize filing system and case files, including all official correspondence, classified, and unclassified material, messages, and directives.
-Perform administrative support by managing telephone calls, emails, in-person inquiries, receive visitors and distinguished guests, and disseminate information. Arrange meetings, teleconferences, and conferences.
Lawson Companies – Chesapeake, Virginia
Apartment Complex
2017 – 2018
Hours per week: 40
LEASING CONSULTANT
Duties, Accomplishments and Related Skills:
-Greeted clients to present professionally the features and benefits of community and properly secured lease agreements from qualified persons.
-Performed typing, filing, answered the telephone, provided high quality service for residents relations, accurately took and completed service tickets and notices. Ordered and maintained supplies.
-Processed applications and obtain approvals and notify applicants accordingly, schedule move in dates with applicant manager and maintenance. Provided administrative support services.
-Analyzed, prepared, and typed a variety of reports, forms, requisitions, and legal documents. Maintained complete and accurate resident files, inspected units prior to move in.
Xenith Bank – Virginia Beach, VA
2011 - 2017
Hours per week: 40
BANK TELLER
Duties, Accomplishments and Related Skills:
-Accurately processed standard teller transactions, including loans, check cashing, cash transactions, and night deposits, while promptly resolving discrepancies.
-Delivered exceptional client service by executing financial transactions in compliance with bank policies and procedures, maintaining a balanced daily drawer, and addressing account service issues efficiently.
-Maintained operational controls to ensure the safety and security of customer and bank assets, adhering to legal, corporate, and regulatory procedures.
-Managed file control sheets for future reference and purged outstanding files upon completion of action sheets, while performing general office duties such as ordering supplies, faxing documents, filing, and handling correspondence.
-Proactively identified and implemented initiatives to enhance the overall client experience within the branch, developing strong rapport with clients and achieving sales goals through daily sales activities and promotions.
-Educated clients on utilizing available access channels, including ATM, Online, and Telephone Banking, while continuously learning about new and existing products to better serve their needs.
-Conducted sales of U.S. Savings Bonds, adhered to safe deposit box operations, assisted with vault audits, and handled issuance of traveler's checks, cashier checks, and money orders.
Wells Fargo – Norfolk, VA
2008 - 2011
Hours per week: 40
BANK TELLER
Duties, Accomplishments and Related Skills:
-Delivered outstanding client service by executing financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing. Resolved account service issues and respond to client inquires promptly and effectively. Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
-Motivated efforts in the branch to identify and implemented a positive overall client experience. Developed rapports with clients by effectively executing all services and referring bank products while achieving goals through daily sales activities and branch sales promotions. Proactively educate clients on utilizing available access channels (i.e. ATM, Online and Telephone Banking). Continuously learned new and existing products through sales aids (features, benefits, fees, etc.)
-Accurately processed standard teller transactions for customers’ accounts (loans, cashing checks, cash transactions, night deposits, correcting discrepancies). Utilized knowledge of electronic mail systems, word processing skills, and office automation technology to improve efficiency and effectiveness.
-Accessed and formatted file control sheets to provide access for future reference and purged outstanding files upon receipt of completed action sheets. Performed general office duties, such as: order and receive supplies, fax necessary documents, file office material, make outgoing calls and receive incoming calls, and typed correspondence. Researched and sustained manual/electronic documents files and records.
Education:
University of Phoenix – Phoenix, AZ online
Certification – Currently Enrolled
GPA: N/A
Relevant Coursework, Licenses and Certifications:
Criminal Justice Program
Norfolk Technical Vocational Center - Norfolk, VA United States
Certification - 2003
GPA: N/A
Major: Barber & Business License
Relevant Coursework, Licenses and Certifications:
Maury High School Norfolk, Virginia United States
Diploma
Major: General Studies
Job Related Training:
Typing Speed:
60 wpm
Knowledge of:
Windows/Apple Base Programs
Inventory/Office Management
Cash Handling/Math/Data Entry
Privacy Act (PA) and Personally Identifiable Information (PII) Awareness
Schedule Air Transportation Office (SATO)
Defense Travel System (DTS)
Joint Travel Regulations (JTR)
Travel Claim Processing
Financial Auditing
Microsoft Office Suite
References:
Name
Employer
Title
Phone
Christy Lester
NECC
DTS/GTCC SUPERVISOR
*******.*.******.***@**.****.***
Tamara Poulson
EVMS
Alumni Relations
*********@*****.***
Additional Information:
-Highly motivated, team player, dependable, resourceful and organized
-Exceptional organizational and prioritization abilities
-Knowledge of process improvement techniques
-Strategic planning and workload management skills
-Diligent adherence to health and safety standards
-Cash bonus
-C.O.R.E Store award, 25.00 3/28/2022
Performance Appraisals
2021 - Outstanding
2022 - Outstanding
Software Expertise:
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Adobe, DTS, SABRS, CFMS
Contact this candidate