Customer Service Lake Charles

Mary Holston Monroe

Lake Charles, LA • 337-***-**** • *****@*********.***

Professional Summary

Dependable operations and customer service professional with 15+ years managing a family-run printing company and additional experience supporting families and caregivers in home care. Known for compassionate service, clear communication, and steady follow-through. Proficient with Microsoft Word and Excel.

Professional Experience

Family-Owned Printing Company — Lake Charles, LA

Manager (15 years)

• Directed daily operations, scheduling, and front-of-house customer service.

• Oversaw production quality, job tickets, and on-time order fulfillment.

• Handled purchasing, vendor relations, and inventory of paper/print supplies.

• Managed cash handling, invoicing, and basic bookkeeping.

• Trained and supervised staff; maintained a clean, safe, and efficient shop. Home Instead — Lake Charles, LA

Quality Customer Service Manager

• Evaluated caregiver performance and supported continuous quality standards.

• Matched caregivers with client needs and preferences; coordinated schedules.

• Resolved service issues with professionalism, empathy, and clear communication.

• Tracked documentation and supported staff training on service best practices. Community & Volunteer Experience

Church Volunteer — Lake Charles, LA

• Assisted with outreach to homeless and elderly community members.

• Supported the nursery with child care on Sundays and Wednesdays.

• Helped with meal prep and service in the church kitchen. Education

LaGrange High School — Lake Charles, LA

High School Diploma

McNeese State University

Completed coursework

Skills

• Business operations & scheduling

• Customer service & client relations

• Caregiver evaluation & family support

• Microsoft Word & Excel

• Team training & collaboration

• Inventory, invoicing, and basic bookkeeping

Contact this candidate