Call Center Front Desk
Resume:
CHERYL
MCMAYO
**********@*****.***
Brooklyn, NY 11203
Bold Profile
Dynamic professional with extensive experience at District Council 37, excelling in client interaction and office administration. Proven ability to enhance communication flow and streamline operations, ensuring efficient scheduling and documentation. Skilled in organization and adept at managing multiple tasks, contributing to improved office efficiency and guest satisfaction.
PROFESSIONAL SUMMARY
SKILLS
• Client interaction
Verbal and written
communication
•
• Office administration
• Organization
Washington Irving High School
New York • 09/1975
High School Diploma
EDUCATION
District Council 37 - Secretary's Clerk/Typist III New York, NY • 02/2005 - 02/2023
Citihabitats - Front Desk Receptionist
New York, NY • 08/2001 - 09/2004
ADP - Call Center Operator
Brooklyn NY • 01/1985 - 01/1987
WORK HISTORY
• Assisted in scheduling appointments and managing calendar entries Communicated effectively with clients and colleagues to facilitate information flow
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Prepared meeting agendas and recorded minutes for accurate documentation
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Supported office administration by handling incoming calls and correspondence
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Coordinated office supplies procurement to maintain adequate inventory levels
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Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
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Coordinated daily operations at the front desk, ensuring seamless communication with all departments.
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Managed high volume of inbound calls, ensuring exceptional customer service and support.
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Utilized call center software to log interactions and track customer inquiries efficiently.
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Resolved customer issues by identifying needs and providing appropriate solutions effectively.
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Adapted quickly to new processes and technologies, enhancing overall service delivery.
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Collaborated with team members to improve response times and streamline communication workflows.
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Maintained accurate records of customer feedback for quality assurance and service improvement initiatives.
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• Assisted in training new staff on call handling procedures and best practices for customer engagement.
English
Full Professional
LANGUAGES
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