Data Analyst Customer Service
Resume:
BARBARA
AUGUSTINE
******@*****.***
Hamden, CT 06514
CONTACT
SKILLS
• CRM
• Encompass
• Data Analyst
• Tableau
• Salesforce
• Good Telephone Etiquette
• Problem-Solving
• Attention to Detail
Organization and Time
• Management
• Customer Service
• Loan Processing
• Title review
• Appraisal review
• Application Preparation
• Document review
• CAFS
• LIRA
• SLTrack
• Public Trust Clearance
• Loan Servicing and Collection
Highly skilled in commercial loan processing with extensive experience in loan underwriting, credit analysis, and risk assessment. Strong ability to manage loan portfolios, conduct thorough financial evaluations, and ensure compliance with regulatory standards while maintaining meticulous attention to detail. Conscientious and methodical, consistently delivering accurate results and fostering order in all tasks. Solid work ethic evident in dedication to completing tasks quickly with minimal errors.
PROFESSIONAL SUMMARY
Commercial Loan Specialist
SBA United States Government, Remote, Connecticut
Contract Reviewer/MASS EEC Federal Grant Project
MRCC IT Solutions, Remote, CT
EXPERIENCE
December 2022 - February 2025
Verified, collected, and updated information to maintain complete and
• accurate loan applications.
Received and responded promptly to inquiries and requests from
• customers and other bank personnel.
• Administered programs for problem loans to secure payments. Read, analyzed and interpreted credit-related journals, bank lending
• policies and governmental regulations.
Understood and observed all commercial lending laws and
• regulations.
• Authorized or recommended applicant approval or denial.
• Located information or reports.
• Charge Off delinquent files.
• Prepare files for Treasury Department.
• Work with US Attorneys.
Ensured accuracy in preparing loan documents before submitting
• them for approval.
Developed expertise in loan origination and underwriting procedures,
• including financial analysis of prospective borrowers. Reviewed various types of documents including tax returns, credit
• reports and other financial information.
Assisted senior management in developing new products or services
• related to commercial lending.
February 2022 - October 2022
Loan Processor
NewRez, Remote, PA
Personal Banker
United Bank/People's Bank, Hamden, CT
File Manager/ Processor
Mortgage Services, Waterbury, CT
Personal Banking Officer
Keybank, Woodbridge, CT
Recognized issues and collaborated with leadership to formulate
• solutions.
• Performed quality assurance to assess data and validate results.
• Enforced security measures to maintain data integrity. Collected, tracked and reviewed data to evaluate business and market
• trends.
January 2021 - August 2021
Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
•
Communicated with customers in person and via telephone to answer
• questions, process transactions and resolve issues. Maintained fast-paced schedule by consistently providing satisfactory
• application approval turnaround times.
• Created and completed loan submission packages.
January 2019 - September 2020
Exercised judgment when dispensing information to maintain
• confidentiality of sensitive information.
Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
•
• Maximized branch revenue by optimizing daily operations. Assisted commercial lenders with loan servicing, cash management
• and customer concerns.
January 2018 - December 2018
Cleaned up files regularly by removing outdated information for
• archival or disposal.
Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
•
Created reports, correspondence and spreadsheets with Microsoft
• Office programs.
• Improved operations through consistent hard work and dedication. January 2015 - December 2017
Promoted financial products by maintaining excellent service offering
• knowledge.
Personal Banking Officer
Wells Fargo, Northford, CT
Mortgage Sales/Loan Processor
Total Mortgage, West Haven, CT
Marketing Representative
Verizon Wireless, Meriden, CT
Loan Officer/Process Associate
Aegis Lending, East Hartford, CT
Networked to increase client base and encourage existing clients to
• expand financial portfolios.
• Achieved consistent recognition as top sales performer. Balanced cash drawers and vault accounts on daily basis with zero
• discrepancies.
Established new accounts for high net worth individuals and serviced
• existing accounts to maximize revenue.
Worked closely with management to strategize sales techniques to
• increase branch production and customer service. July 2013 - January 2015
• Achieved consistent recognition as top sales performer. Balanced cash drawers and vault accounts on daily basis with zero
• discrepancies.
Processed customer requests for statements, ordering additional
• checks and updating customer personal information in database. Assisted customers with setting up or closing accounts, completing
• loan applications and signing up for new services. Established new accounts for high net worth individuals and serviced
• existing accounts to maximize revenue.
September 2011 - June 2013
Consulted with outside vendors to identify and resolve loan closing
• issues.
Produced and submitted completed loan packages to title and escrow
• professionals.
Verified credit histories, personal references and employment
• backgrounds for each applicant.
Delivered exceptional level of service to each customer by listening to
• concerns and answering questions.
September 2008 - June 2011
Exceeded sales goals by effectively applying analyzed data to
• marketing campaigns and sharing data interdepartmentally. Identified appropriate marketing channels and target customers for
• campaigns.
Collaborated with product development team to effectively modernize
• and update promotions.
March 2005 - July 2008
Loan Officer/Loan Processing Assistant
Home Funds Direct, Middletown, CT
Originated, reviewed, processed, closed and administered customer
• loan proposals.
• Developed and maintained relationships with local real estate agents. Maintained strict confidentiality of bank records and client
• information.
• Successfully closed average of 5-7 loans per month. April 2003 - February 2005
Submitted loan applications to underwriter for verification and
• recommendations.
Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
•
Explained very technical financial information to applicants in easy to
• understand language.
Handled customer complaints with relative ease by conducting
• research, listening carefully and taking appropriate action. Associate of Science in Business Economics
Stone School Of Business, CT
EDUCATION
References available upon request
REFERENCES
Contact this candidate