Human Resources Manager

Hannatou Goune

********@*****.***

Written and spoken languages: French, English, Hausa

Countries of citizenship: Canada, Niger

Profile

Strategic Human Resources Manager with 10+ years of relevant experience in the following areas:

- Integrated HR Department Management and services delivery: Recruitment, onboarding, training, payroll, compliance, safeguarding, staff health and wellbeing

- Organizational development oriented towards a diversity, equity and inclusion (DEI) culture

- Implementation of strategic best practices in human resources management

- Definition of vision, objectives, orientations, HR priorities policies and regulations

- Employee life cycle, Management of contentious files, Conflict management

- Leadership and strategic intervention in the context of change management

- Carrer and talent Management

- Performance and non-performance management

- Analysis of HR data and development of strategic plans

- Role as a strategic advisor to the Management Team

- Crisis management, Problem solving; Continuous improvement International Professional Experience

From 2016-2024 International Committee of the Red Cross Operational People and Culture Manager 2019 - 2024 Bamako (Mali) / +580 local and mobile staff 5 sites 10 HR Team members Abuja (Nigeria) / +900 local and mobile staff 10 sites 15 HR Team members Bangui (RCA) / +500 local and mobile staff 5 sites 10 HR Team members HR Officer 2016 - 2019

Niamey (Niger) / +400 local and mobile staff 4 sites 7 HR Team members Strategic Human Resources Planning and Management:

- Define of the HR vision and objectives in line with the mission's strategic orientations;

- Implements the institutional people strategy at the local level and ensures change management

- Analyze HR data and guides management in strategic human resources decision-making;

- Ensure operational planning of human resources responding to contextual challenges;

- Manage of the integrated human resources management system and data analysis;

- Develop succession plan taking into account the identification of critical positions and internal skills

- Monitor local compensation trends, market movement, inflation and other contextual factors that may affect employee purchasing power and staff retention;

- Conduct the annual salary analysis to ensure the competitiveness of the compensation system (salary grid and other benefits) ;

- Participate in the annual budget exercise to ensure that human resources challenges adequately address future operational directions and priorities;

- Manage and supervises the production of local employee payroll in accordance with legal practices and obligations;

- Strategic monitoring of local labour laws and ensures compliance with internal practices;

- Draft, update and implement procedures in accordance with the overall institutional framework;

- Focal point in regard of Diversty and Inclusion and duty Of Care;

- Foster staff wellbeing initiatives and collaborative working environment;

- Monitor and implement the Code of Conduct and Safeguarding principles;

- Manage risks, fraud files and any other breach of the institution's culture of integrity;

- Shape and lead employee engagement strategies;

- Ensure compliance with institutional and local labour laws and policies HR Department and Services Management

- Ensure an effective and efficient distribution of responsibilities within the department by ensuring the segregation of duties;

- Analyse the functioning of each HR department unit and definition of individual and collective objectives;

- Conduct internal audit by identifying risks and corrective measures;

- Train and capacity building of each team member;

- Ensure synergy within the team and the culture of information sharing and collaboration; Staffing & Employee Life cycle Management:

- Lead and participate in the recruitment of local and expatriate employees;

- Ensure a seamless onboarding and integration of each new employee;

- Guide and provide the necessary support to managers and employees regarding their career pathways and professional development;

- Ensure the understanding and effective implementation of the performance management system;

- Guide managers in the process of identifying the skills gap and putting it into line;

- Conduct training sessions and monitors the implementation rate of the performance management system and takes corrective action if necessary

- Manage contracts and end-of-contract process

Crisis, litigation and change management:

- Develop an action and communication plan for a staff redundancy;

- Draft and implement a redundancy plan following a downsizing;

- In collaboration with the legal counsel, manage contentious cases and represent the institution before the local judicial authorities and the labour inspectorate;

- Lead any institutional changes within the organization;

- Participate in the crisis unit in case of threat or kidnapping of staff Management of the working relationship and networking:

- Regular meetings with staff representatives to ensure cohesion and a healthy and harmonious working environment;

- Regular townhall with all staff to address and respond to their questions and concerns;

- Maintain periodic meetings and exchanges with HR managers from other organizations;

- Promote an excellent working and collaborative environment within the organization;

- Promote a culture of management integrity focused on service quality, employee engagement, employee experience and continuous improvement.

Canadian Professional experience

2010 - 2016 Centre d’appel BELL Telephonie / Montreal 2010 to 2011 Client services advisor

Synergie Hunt International / Montreal from 2011 to 2012 Head Hunter

BPR Tetratech / Montreal from 2012 to 2013

Human resources Advisor

CS Canada / Montréal from 2014 to 2015

Human resources Advisor

Yulcom Technologies/ Montreal 2016, for 6 months

Talent acquisition consultant

- Manage the entire recruitment cycle, as well as the induction and integration of new employees

- Update employee attraction and retention strategies

- Draft and update various HR procedures

- In collaboration with management, maintain a good working climate and relationship

- Identify training needs and organize training sessions Software and computer skills

MS Office (Word Excel Access PowerPoint Outlook) Success Factor

Educational qualifications

B.A. (Human Resources Bachelor) 2010

Université Laval / Québec

High School (Human Sciences) – International Profile 2005 Collège Jean-de-Brébeuf / Montréal

Other courses attended

- Animer et conduire une équipe

- Efficacité personnelle et gestion du temps

- Principes sur la diversité et l’inclusion en milieu professionnel

- Code de conduite et intégrité dans le milieu humanitaire

- Operational Risk Assessment – Internal and External compliance

- S’affirmer en milieu de travail

Skills and competences

- Leadership in achieving results, managing satisfaction and employee engagement

- Excellent communicator / Interpersonal skills to create a collaborative working environment

- Organizational agility by encouraging creativity and the search for innovative solutions

- Collaborates with all stakeholders to ensure a transfer of expertise (teamwork)

- Analytical and synthesizing skills / Ability to work under pressure / challenges driven

- Organizational skills to manage uncertainty

- Detail-Oriented

- Project and change management

- Dynamic, rigorous and action-oriented, Continuous improvement and results oriented

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