Customer Service Quality Control

MOLLY DELAU

303-***-**** ● ******@***.*** ● www.linkedin.com/in/molly-delau

EDUCATION

University of Wyoming, College of Business, Laramie, WY May 2024 Master of Business Administration Cumulative GPA: 3.7 University of Wyoming, Laramie, WY May 2018

Bachelor of Music, Cello Performance Cumulative GPA: 3.7

• Minor in French

• Study Abroad, University of Strasbourg, France Fall 2016 WORK EXPERIENCE

Academic Advising Professional

University of Wyoming, College of Agriculture, Life Sciences, and Natural Resources September 2022 – May 2025

• Managed student case files and academic records for 250+ students, ensuring data accuracy and compliance with institutional policies.

• Coordinated cross-departmental communication and events to support student success and engagement.

• Provided clear, timely responses to student inquiries, demonstrating excellent customer service and communication skills.

• Maintained confidentiality, exercised sound judgment, and performed quality control in handling sensitive student information.

• Developed reports, scanned, converted, and analysed data to support retention and graduation initiatives across campus.

• Trained and mentored new advisors on academic policies, quality assurance, and advising procedures. Office Associate, Permanent Records, WyoLearn Outreach University of Wyoming, Office of the Registrar September 2021 – September 2022

• Complied with university protocol functions, ensured policy compliance using Ellucian Banner, and handled student records.

• Resolved complex administrative issues efficiently and collaborated across departments to streamline processes.

• Upheld accurate documentation of academic records, NCAA eligibility, and compliance, reinforcing institutional integrity.

• Communicated effectively through written reports, student advising, answering phones, and enrollment services. Event DJ and Cello Performer

Freelance, Various Locations May 2021 – Present

• Curate personalized wedding DJ and live cello performance packages tailored to each couple’s vision.

• Skilfully blend and transition between different genres, ensuring smooth and energetic music throughout the celebration.

• Coordinate with clients, planners, and vendors to ensure seamless timing and sound quality across all event segments.

• Operate sound equipment, troubleshoot technical issues, and provide high-quality audio for both music and announcements. Private Cello Instructor

Self-Employed August 2013 – February 2020

• Designed and implemented customized music instruction for students aged six to eighteen, fostering artistic growth.

• Developed measurable goals for student improvement, adjusting strategies to enhance learning outcomes.

• Encouraged student engagement and discipline through dynamic, student-centered lessons. Executive Director

University of Wyoming Cello Festival April 2017 – April 2019

• Led a team of volunteers and managed logistics for an annual festival with 50+ participants.

• Secured sponsorships and financial support from vendors via e-mail, ensuring event sustainability. Booking Agent, Marketing Director, Treasurer, and Performer The Woodpile LLC January 2017 – November 2019

• Managed financial operations, including budgeting and monthly financial reporting.

• Negotiated contracts with performance venues across the United States, securing optimal payment terms.

• Organized event logistics, including scheduling, travel, and lodging for performances.

• Expanded social media engagement, increasing followers by 500+ through strategic marketing. PROFESSIONAL SKILLS

Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Publisher), Adobe Acrobat, Navigate, Ellucian Banner Advising and Student Engagement: Academic planning, mentorship, retention strategies, FERPA compliance Leadership and Event Coordination: Team Management, program development, stakeholder engagement Financial and Administrative Management: Budgeting, compliance, record-keeping, data entry, report generation, quality control

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