Customer Service Insurance Agent

Marilyn M. Alderman

*********.********@*****.*** 910-***-****

Linkedin.com/Marilyn Alderman

Summary

Experienced customer service representative with over 20 years of experience in telephone, email, and virtual customer service. Highly familiar with customer relationship account management Ceridian and Paychex systems and software, conflict resolution, and customer escalations. Experience

Insurance Agent

Mutual of Omaha, Transamerica, and Lincoln Heritage Mar 2018 - Present (6 years 10 months)

I provide a wide range of services that help their clients meet ever-changing needs. I perform tasks like generating leads and following up with prospective customers, scheduling appointments for policy purchases/renewals, and appropriate marketing products according to company standards. I Established productive working relationships with clients. Developed a base for long-term sources of clients. Compiles lists of prospects.

Customer Service

LiveOps

Oct 2020 - Present (4 years 3 months)

LiveOps is a provider of home-based call-center services. They hire customer service and sales professionals who work from home, serving a wide variety of industries from direct response and retail to financial services and healthcare, among

I am self-employed @ Live Ops which allows me an excellent business opportunity and it allows me to work flexible hours while delivering exceptional customer service and helping others. It allows me to work from my private home or business, so I am my own boss. Data Entry – Payroll Administrator – Account Manager Life Insurance agent Ceridian Employer Service

Aug 2001 - Nov 2005 (4 years 4 months)

Assists customers’ questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Processes payroll checks, 401k deductions applications, and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts, utilizes various techniques and tools to initiate to assist and service customers. Make recommendations according to customer’s needs. Utilize operational systems to process purchases of all products and services. Administer system functions on all opening, closing, and balancing. Coordinate with and align Knowledgeable, engaged, client-focused account support teams through leadership across the client portfolio. I was responsible for providing feedback and guidance to client service managers regarding consultants assigned to the client and for keeping Ceridian business units informed on activity with each client’s system portal. Marilyn M. Alderman - page 1

Customer Support - Virtual Sales

Air Cargo/Payroll

May 1996 - 2000 (4 years)

Job duties issuing and distributing paychecks, managing direct deposits, benefits withholding, payroll deductions, garnishments and levies, flexible spending accounts, federal and state payroll tax deposits and returns, new hire reports, payroll summaries, W-2s, wage reports Education

Compton College

Associate of Arts, Business

Jun 1975 - Present

Xcel Testing Solutions

Licensed Insurance Agent Certification

Nov 2017 - Present

Licenses & Certifications

Licensed Insurance Agent Certification - Xcel Testing Solutions Marilyn M. Alderman - page 2

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