Customer Service Vendor Relations

Michael Hager

**** ********** **** – Burnsville, MN 55306

612-***-**** – *********@*****.***

QUALIFICATIONS:

Strong background in leadership and managing staff.

Blend of interpersonal and technical skills. Customer-focused and conscientious.

Strong computer skills including Word, Excel, PowerPoint, Adobe, Photoshop and Windows.

Flexible, goal-focused, hard working and driven.

Skilled at managing relationships across internal and external organizations.

EMPLOYMENT HISTORY:

Cub Foods, locations in Twin Cities 1997-2014

Assistant Meat Manager, Burnsville – 2009-2014

Leveraged knowledge of meat cutting and product line to train and develop staff for efficient production and provide superior customer service.

Maintained safety measures for staff and customers.

Set and maintained all displays. Restocked shelves to ensure product availability.

Managed vendor relations. Ensured credit was received for products not delivered. Reviewed promotional offers and determined which ones to pursue.

Wrote orders based on anticipated demand due to store promotions. Planned loads and booked deliveries up to one month in advance. Monitored stock and submitted rush orders as needed.

Assistant Grocery Manager, Burnsville – 2007-2009; New Brighton – 2006-2007

Acted as Manager on Duty and handled escalated customer issues and staff performance issues. Ensured customer service and safety levels were maintained.

Responsible for writing orders to ensure product availability within grocery department, accounting for approximately 60% of store volume. Assisted with restocking products as needed.

Built and maintained displays within the store.

Managed vendor relations, ensuring accuracy of invoices. Took advantage of appropriate promotions.

Acted as back-up Direct Shipping Distribution receiver. Received incoming products from vendors, ensured accuracy of order and resolved discrepancies on invoices as needed.

Overnight Grocery Manager, Apple Valley – 2004-2006

Responsible for management duties on overnight shift.

Ensured customer service and safety levels. Managed vendor relations during overnight deliveries.

Trained and developed staff to ensure efficient production.

Grocery/Retail Specialist/Receiving Back-Up/Pricing, Eagan – 2003-2004

Responsible for ordering products and stocking shelves.

Provided back up support to receiving department to cover employee time off. Ensured product was received according to company operating procedures.

Ensured entire store was re-priced each week to account for weekly ad promotions.

Cashier/Customer Service, Eagan – 2000-2003; Greenhouse, Eagan – 2001-2003

Processed customer purchases at cashier area.

Handled customer relations at Service Desk and ensured high levels of satisfaction.

Managed entire process of greenhouse set up and take down each season.

Responsible for ordering product to maintain supplies in the greenhouse each season.

Managed all aspects of the greenhouse in 2002 and 2003.

Bakery, Eagan – 1997-2000

Wrapped product and placed in sales area.

Prepared product for sales floor and special orders.

EDUCATION:

St. Paul Technical College – St. Paul, MN General Studies

Burnsville Senior High School – Burnsville, MN Graduate

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