Front Desk Customer Service

Nadjeda Pierre

754-***-**** ️ **************@*****.***

Professional Summary

Friendly and professional customer service specialist with 3+ years of experience supporting guests in fast-paced environments. Skilled in guest check-in/check-out, conflict resolution, and handling transactions with accuracy. Known for creating welcoming experiences, resolving issues quickly, and maintaining organized front desk operations. Fluent in English, French, and Haitian Creole, with a strong ability to connect with diverse guests.

Key Skills

- Guest Check-In / Check-Out

- Reservation & Scheduling Support

- Cash Handling & POS Systems

- Customer Relations & Hospitality Service

- Conflict Resolution & De-escalation

- Records & Data Management

- Microsoft Office / Google Suite

- Multilingual: English, French, Creole

Professional Experience

Shift Manager – Panda Express Aug 2024 – Present

• Assisted 150+ guests daily by handling inquiries, processing payments, and resolving concerns.

• Oversaw front desk workflow, including guest scheduling, shift coverage, and service interactions.

• Trained and supervised team members to ensure excellent customer care and hospitality.

• Maintained accurate reports, guest records, and financial balancing.

Customer Support Specialist / Assistant Manager – Little Caesars Aug 2021 – Mar 2024

• Handled guest complaints with professionalism and empathy, ensuring satisfaction.

• Supervised team members in a high-volume environment, improving guest service response times.

• Trained employees on communication, service quality, and customer interaction best practices.

• Managed daily reports, transactions, and compliance with company policies.

Achievements

- Reduced guest wait times by streamlining scheduling and task delegation.

- Recognized for conflict resolution and culturally sensitive communication.

- Consistently praised for delivering excellent guest service in high-pressure environments.

Education

Associate of Arts in International Business Administration – Florida State College at Jacksonville

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