Customer Service Data Entry

Jason D Reddon

********@*******.*** 615-***-**** Nashville, Tennessee

Dedicated Customer Service/Data Entry professional with over 10 years of experience in fast-paced environments. Proven expertise in managing patient communications, call monitoring, and ensuring precision in data entry and documentation. Successfully handled an average of 35-40 patients as a Telemetry Technician and played a vital role in supporting team performance as a Quality Assurance Technician Engineer. Committed to enhancing operational efficiency and delivering exceptional service, ready to contribute significantly to any organization. Ascension Hospital Jan 2022 - Feb 2024

Telemetry Technician Nashville, USA

• Monitored cardiac rhythms for an average of 35-40 patients simultaneously, ensuring timely identification of critical changes.

• Collaborated effectively with healthcare professionals to provide comprehensive patient care.

• Documented changes in patient conditions meticulously, contributing to the accuracy of medical records.

Ascension Hospital Jan 2020 - Dec 2022

Switchboard Operator Nashville, USA

• Responded promptly to incoming calls, providing excellent customer service and support.

• Connected calls to patients' rooms efficiently, enhancing communication within the hospital.

• Managed the doctors' office directory and call transfers, ensuring accurate information dissemination.

• Executed all inside hospital announcements with clarity and professionalism. Comcast Nov 2010 - Nov 2020

Quality Assurance Engineer, Customer Service Nashville, USA

• Monitored and evaluated call quality, providing insights for improvement and adherence to standards.

• Assisted teams and agents with constructive feedback on call flow and procedures, fostering an environment of continuous improvement.

• Ensured compliance with accountability standards, safeguarding the integrity of service delivery. Metro News Inc Jan 1994 - Aug 2010

General Manager/Executive Buyer Nashville, USA

• Executed daily executive decisions that impacted operational efficiency and company performance.

• Managed payroll, hiring, and terminations, ensuring alignment with company policies and workforce needs.

Skills

Customer Service Telemetry monitoring Call Center agent Quality Assurance agent Account management Team collaboration Executive decision-making Conflict resolution Banking transactions Nursing staff support Communication Cardiac Rhythm Analysis/monitoring Team collaboration Remote monitor management Problem-solving Patient records management Attention to detail Quality evaluations Call management Data documentation

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