Administrative support professional with over ** years of experience,
skilled in enhancing customer satisfaction through effective communication and problem-solving. Demonstrates expertise in data entry, case management, and client services, fostering collaboration to deliver tailored solutions. Committed to organizational growth by leveraging strong organizational skills and meticulous attention to detail. Employment history
Case Manager, NC Emergency
Management
Oct 2024
Raleigh, North Carolina
Patient Access Specialist, UNC Rex
Hospital
Nov 2023 - Oct 2024
Raleigh, North Carolina
IRA Specialist, Guidant Financial May 2022 - Oct 2023 Seattle, Washington
Case Manager, NC Rebuild Housing
Recovery
Dec 2019 - Apr 2022
Tarboro, North Carolina
Education
International Theological Seminary of
California, Van Nuys, California
Sep 2001 - May 2005
Masters Of Divinity in Pastoral Counseling
Pursued a Master of Divinity with a concentration in Pastoral Counseling. Five Towns College (Institute of Audio
Research), New York, NY
Diploma in Recording Production and Engineering
Graduated with certification in Recording Production and engineering. Additional information
Doctorate in Divinity
Currently Pursuing
Currently pursuing a Doctorate in Divinity to further specialize in areas such as addiction counseling, marriage and family therapy, and pastoral care in healthcare settings. Guided disaster victims through recovery processes, fostering trust and clear communication.
Collaborated with local agencies to streamline communication, improving resource allocation and expediting recovery efforts.
Maintain accurate patient records, ensuring compliance and data integrity. Securely manage patient information, enhancing reliability and compliance. Ensure precise patient record-keeping, improving data accuracy and integrity. Streamlined IRA processes, boosting client satisfaction and retention through compliance expertise.
Improved client onboarding efficiency, enhancing overall service quality and client experience.
Ensured adherence to regulatory standards, contributing to a compliant and trusted service environment.
Coordinated case management, improving housing placements and family support strategies.
Led housing placement improvements, resulting in significant process efficiency. Enhanced family support, achieving measurable improvements in client satisfaction. Managed case services, driving effective housing solutions and family support. Implemented strategies for housing placement, fostering better client outcomes. James Powell
Executive Administrator.
Case Management
Professional.
739 Hadstock Path, Zebulon,
United States, 27597
**************@*****.***
Skills
Time Management
Communication Skills
Organizational Skills
Problem Solving
Attention to Detail
Case Management
Data Entry
Client Services
Epic
Salesforce
Cerner