Customer Service Care

SUMMARY

Bilingual, persistent, detail-oriented customer Care Specialist-English, and Spanish with security clearance (SC) Bilingual and security-cleared legal professional with extensive experience in government, non-profit and private sectors. Adept at managing legal cases, including intake, immigration, and contracts. Proven ability to provide expert customer service and cultivate productive relationships. My core strength is legal and business acumen, which I use to educate and protect both clients and the organization.

CERTIFICATIONS

CA Secretary of State Notary Section Exp 2028

Notary Public

Microsoft Company San Diego, CA Feb 2022

Policy, Security and Compliance

San Diego Continuing Education (SDCE) San Diego, CA Jun 2020

CompTIA Cyber Security Analyst (CYSA)

Department of Homeland Security Intelligence Institute Arlington, VA Nov 2014

Intelligence Product Analyst

PUBLICATIONS

Lawyer and Writer, Legal Forum Magazine, Latin-American and Mexico City, July 2025

Spanish Speaker, Lo que Callamos las Abogadas, Mexico City, 2023-present

PROFESSIONAL EXPERIENCE

CONTRACT WORK 2020-2022

Green International Law Services San Diego, CA 2016 – Present

Foreign Lawyer- Technical Reviewer Legal Translator

Bilingual legal professional specializing in immigration cases with a focus on Latin American countries. My expertise includes providing legal consultation, managing legal and financial document translations, and offering bilingual customer service to hospitals, law firms, and private clients. Additionally, I am proficient in reviewing, proofreading, and drafting legal documents, ensuring accuracy and compliance.

Sempra Energy San Diego, CA Bilingual Care Specialist-Contract Specialist-2022

Skilled bilingual legal support professional with experience in contracts, compliance, and case management. Proficient in a range of legal technologies and software, including DocuSign and ECM, to manage and update legal documents and databases. Expertise includes providing high volume bilingual customer service for technical and document-related issues, contracts ensuring compliance with legal regulations, and handling case intake with the legal department, section: contract

Spectrum San Diego, CA IT Helpdesk Support/Customer Care Specialist-2021

Provided English and Spanish customer service support and support legal group on collection and billing

Remote Layer 1 and Layer 2 IT Support which included resolving hardware and software issues

PRA Group San Diego, CA Fraud Analysis/Customer Service-2017

Intake cases from legal department and monitored customer real estate transactions to flag or identify suspicious activity

Completed fraud due diligence of existing clients and transactions, CA notary & reviewing contracts

San Diego Legal Aid San Diego, CA Translator- Civil Assistant - 2020

Bilingual professional providing translation services for clients, serving as a key communication link between clients and Senior Attorneys. I also assist Civil Attorneys with various civil and immigration matters.

Department of Homeland Security (DHS) San Diego, CA 2011 – 2017

Immigration and Customs Enforcement (ICE) Contract and Investigations

Database and planning intelligence reports and communication with criminal analysis for Special Agents and follow up with attorney district court, appearance in the court and negotiations with legal team

Assisted Cybersecurity Analyst with internal investigations and revision of criminal, immigration cases and collaboration with the internal legal department and overseeing contracts for the San Diego district court

Intake information from Special Agents and ensembled legal cases

EDUCATION

San Diego Miramar College American Bar Asociation San Diego, CA 2009

Pre-Law Degree

State University of Baja California Tijuana, MX 2002

Master’s International Law, Minor in Investigations

Institute Technological Tijuana, MX 1994

Bachelor of Science in Commerce Law, Minor in Contract Law

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