Customer Service Representative

NASHIBA NAGPURIA

** ********** ***, ********** ** 01803 *******.********@*****.*** 617-***-**** Objective:

Ambitious banking professional with a proven track record of success in sales, customer service, and team leadership, seeking a managerial role. Increased sales by 15% year-over-year and consistently exceeded customer satisfaction goals. Managed a team of 10 tellers and increased sales by 10% in my first year. Skill Sets:

Sales Leadership

Customer Relationship Building

Compliance Management

Financial Analysis

Team Mentoring

Cash Handling

Time Management

Fraud Prevention

Professional Experience:

Northern Bank. Woburn MA. (June 2019 – Current)

Sales Service Representative

• Proactively exceeded sales goals and guided team to achieve branch targets, using effective selling techniques and coaching.

• Efficiently managed branch operations, ensuring compliance, efficient scheduling, and superior customer service delivery.

• Fostered strong customer relationships, maintaining exceptional service levels, and consistently met customer needs.

• Made balanced, mutually beneficial management decisions by balancing bank policies and procedures with sound judgment.

• Gained a comprehensive understanding of teller functions to facilitate smooth customer transactions and inquiries.

• Fostered collaboration within the team and across the organization with strong written and verbal communication skills.

• Demonstrated a solid track record of sales and service success while ensuring adherence to audit and compliance requirements.

Bank of America. Winchester MA. (Sep 2015 – Aug 2017) Client Service Representative

• Delivered exceptional customer service, resolving client needs promptly and proactively.

• Provided financial counseling and lending services to build relationships and improve customer financial lives.

• Assisted new and existing clients with account opening and transferring services, maintaining high satisfaction ratings.

• Expanded customer relationships through regular follow-up and rapport building. Citizens Bank. Concord MA. (April 2013 – Aug 2015) Personal Banker

• Partnered with management to develop and implement sales strategies, increasing branch production and customer service.

• Provided personalized financial advice and guidance to clients, ensuring positive customer relationships.

• Analyzed client financial needs to recommend appropriate loan and credit options.

• Proactively managed branch operations and resolved customer issues in the absence of the manager. Citizens Bank. Lexington MA. (Jan 2011 – March 2013) Advanced Teller

• Provided efficient and accurate customer service in a high-volume teller environment.

• Promoted and sold a variety of banking products and services to both personal and business customers.

• Assisted with account opening, loan processing, and other customer service transactions.

• Identified and addressed customer needs to ensure a positive banking experience. MACY’S Burlington MA. (Dec 2009 – Nov 2010)

Customer Service Associate.

• Managed daily cash flow and inventory, ensuring accurate record keeping and budget balancing.

• Trained and mentored new hires, helping them develop the skills and knowledge to provide excellent customer service.

• Provided customer support over the phone and in person, resolving issues and increasing sales.

• Maintained a positive and professional work environment, fostering customer satisfaction. HDFC Bank Valsad, INDIA. (Oct 2008 – Sept 2009)

Bank Teller

• Provided efficient and accurate customer service, processing transactions and answering financial questions.

• Trained and supervised new hires, helping them develop the skills and knowledge to provide excellent customer service.

• Assisted customers with account opening and other banking needs.

• Executed complex transactions and used the computer to enter deposits, payments, and withdrawals. Education:

Associate in commerce (May 2008)

Veer Narmada South Gujarat University INDIA

Relevant Course Work:

Accounting

Business Math and Statistics.

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