Customer Service Sales Associate
Resume:
Brandy Cohen
Anderson, SC *****
***********@******.***
Organized Customer Service experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Committed and hardworking with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Work Experience
Remote Customer Service Representative
Intuit TurboTax-Remote
May 2024 to September 2024
• Help customer navigate software, locate prior returns and amendments, and escalate calls when necessary.
• Support customers via phone support with video chat capability and traditional chat support. Sales Associate
Walmart Neighborhood-Anderson, SC
August 2022 to July 2024
• Efficiently managed inventory and executed timely restocking of merchandise to ensure product availability and customer satisfaction.
• Prepared and presented deli food items, maintaining strict adherence to health codes and ensuring high standards of kitchen hygiene.
• Freight Handling.
Cashier/Sales Associate
Floor and Decor-Tempe-AZ
June 2019 to July 2020
• Delivered customer service excellence by effectively resolving inquiries and bolstering satisfaction with purchase processes.
• Maintained sales floor integrity and visual standards through diligent restocking and organization of merchandise.
Cashier/Customer Service
Home Depot-Phoenix, AZ
December 2017 to April 2019
• Processed transactions with a focus on maintaining a clean and organized checkout environment, enhancing overall customer satisfaction.
• Delivered thorough customer service by handling inbound and outbound calls, resolving product-related questions and concerns.
Remote Customer Service Representative
Verizon Wireless-Alorica
February 2016 to January 2018
• Provided thorough account support, achieving high levels of customer satisfaction and meticulously documenting interactions.
• Processed transactions and resolved billing and service inquiries, facilitating a cohesive customer experience.
• Performed effective troubleshooting for technical issues, improving the quality and speed of customer service resolutions.
Loader/Unloader
FedEx Ground-Phoenix, AZ
January 2017 to November 2017
• Managed the loading and unloading of packages, adhering to delivery schedules while maintaining a focus on safety and precision to minimize damage and loss.
• Facilitated the steady workflow of goods handling by consistently meeting operational demands and efficiency standards.
Cashier/Sales Associate
Dollar General-Clarksdale, MS
August 2016 to October 2016
• Efficiently handled diverse payment transactions, maintaining precise accuracy and enhancing customer checkout experiences.
• Maintained inventory and presentation standards through diligent restocking and timely execution of pricing updates, ensuring a clean and organized checkout environment. Babysitter/Nanny
Tots For Time-Clarksdale, MS
January 2012 to October 2016
• Administered daily care and support, encompassing meal preparation and medication administration for children under my supervision.
• Maintained a safe and hygienic environment, assisting with personal care routines such as bathing and dressing.
• Monitored and supported children well-being, ensuring adherence to established safety and health protocols.
Packer/Shipper
S & S Packaging Products, Inc.-Memphis, TN
December 2015 to January 2016
• Executed efficient assembly and preparation of containers for shipment, maintaining secure packaging standards and accurate labeling to facilitate distribution.
• Created presentation-quality packaging solutions that improved brand visibility and fostered increased customer engagement.
Housekeeper
Gold Strike Casino Resort-Robinsonville, MS
January 2014 to November 2015
• Maintained impeccable cleanliness across various living spaces through comprehensive dusting and mopping practices.
• Administered thorough bathroom sanitation processes, ensuring adherence to rigorous hygiene standards.
• Contributed to enhanced guest satisfaction by effectively organizing and upholding a pristine environment.
Education
Clarksdale High School - Clarksdale, MS
August 2011 to June 2014
Skills
• Warehouse Experience
• Customer Service
• Microsoft PowerPoint
• Customer Focused Service
• Leadership
• Microsoft Word
• Microsoft Outlook
• Home Care
• Typing (60 Wpm)
• Organizational Skills
• Customer Service Optimization
• Cash Handling
• Order Picking
• English
• Communication Skills
• Microsoft Excel
• Sales
• Problem Resolution
Contact this candidate