Customer Service Data Entry

Trinquillia L. Tyler

**** ******* ******* ****. ******** GA, 30058

Home: 678-***-****

Email: *****************@*****.***

SUMMARY

I bring a professional attitude and knowing the meaning of hard work with a great team player, Time Management Skills giving your company the best services with a great attitude and smile. Focused, detailed-oriented and conscientious with advanced understanding of laws, regulations and standards. Reviews large volumes of physical and digital data to assess accuracy and integrity of provided information while meeting tight deadlines. Rational Tax Examiner looking to tackle new responsibilities and build upon skills. Identifying tax issues during the preparation process. Self-motivated and confident with outstanding written and verbal communication skills. Proficient in using state computer applications. Skilled in verifying all types of documents and checking individual details against required standards. Technically-Savvy with advanced proficiency in computer software. Resourceful Tax Examiner ensuring all tax information is correct and completed according to deadlines and procedures. Organized and coordinated with working a morning or evening schedule. Outstanding research and writing skills with the creativity to think outside-the-box. Ambitious, career-focused job seeker, anxious to obtain and entry-level position to help launch career while achieving company goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SUMMARY OF SKILLS

• Dedicated Tax Examiner

• Tax Form Proficiency

• Account Resolution

• Great with multitasking

• Team Player

• Time Management Skills

• Complaint Handling & Resolution

• Data Entry (50,000+ks) (alpha & numeric)

• Proficient in Computers (excel, outlook, Teams, Microsoft Office Suite) etc.

• Phone Skills

• Detailed Orientated

• Organizational Skills

• Wpm 60

• Account Resolution

• Great with multitasking

• Tax Laws

• Team Lead

• Verbal and Written Communication

• Multi-State Tax Review

• Exceptional Research and Documentation Skills

• Customer Service

• Exceptional Follow-up Skills

• Customer Service

WORK EXPERIENCE

Internal Revenue Service

July 2023-Current

4800 Buford Hwy 40

hours per week

Chamblee, GA 30341 GS-6-01

Manager: Deborah Eggleston (may contact)

Certified Tax Examiner

• Identified discrepancies between reported income and expenses, as well as any other irregularities.

• Conducted independent field audits and investigations of income tax returns to verify information provided.

• Maintained up to date contact information for each case under review.

• Assist taxpayers in understanding their obligations related to filling taxes.

• Investigated discrepancies in taxpayer information to determine the appropriate course of action.

• Participated in training sessions designed to stay abreast of current tax laws.

• Conducted research on different tax issues and remained up to date on tax law changes.

• Interpreted federal, state and local taxation codes for individuals or businesses.

• Collaborated with the manager and colleagues to provide guidance on complex issues related to taxes.

• Conducted tax research using various resources and tools to verify proper compliance and tax filings to client’s advantage based on current tax laws.

• Checked completeness of information when processing applications and transactions.

• Maintained records, phone numbers, contacts, and actions taken for each case.

• Researched accounts with reported discrepancies.

• Planned and completed group projects, working smoothly with others.

• Understood and followed oral and written directions.

• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

• Maintained updated knowledge through continuing education and advanced training.

XPO Logistics

May 2020- July 2023

1449 Oakland Rd NW,, including tracing shipment

40 hours per week

Lawrenceville, GA 30044

$44,160.00 per year

HR: Jamie Porter 678-***-**** (may contact)

Customer Service Representative/OSD

• Provide professional customer service to both internal and external customers, as well as collaborate with customers and service centers personnel to resolve issues.

• Bill shipments pursuant to applicable tariffs and pricing agreements, recognize and resolve documentation errors, assist customers with inquiries, including tracing shipments, rate quotes, tariffs discrepancies and billing and invoicing questions.

• Perform general clerical duties as assigned, including answering and directing phone calls, filling, data entry and billing.

• Process overage, short and damaged freight, (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention.

• Communicate with customers, operations and vendors as necessary to resolve issue around shipments identified as over, short, dam faged, refused or stranded.

• Effectively use tools related to matching freight, documenting shipment dispositions, etc.

• Developed strong relationships with operational teams at the service center(s) to solve recurring issues.

• Monitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper loaded trailers and proper handling of PODs.

• Work with Cargo Claims Team to ensure specific tasks are completed on daily basis to prevent claims.

Education

Le Cordon Bleu Culinary Arts

Completion Date: 06/2014

Atlanta, GA

GPA 4.0

Relevant Coursework

Study in Management and Entrepreneurship

Associates Degree

VOLUNTEER/COMMUNITY SERVICE EXPERIENCE

HOLYNESS TRUTH OF GOD (CHURCH)

3737 Brock Rd. NW

Duluth, GA 30096

• Food Truck (HTOG)

• After service straighten/clean up

• All functions in/outings

Contact this candidate