Customer Service Data Entry

Mobile: 330-***-**** Email: **********@*******.***

Ashley E. Seem

A highly organized and detail-oriented individual, skilled in customer service, data entry, and problem solving. Adapt at interfacing with various departments and teams to ensure results, timely responses, and exceptional customer experiences. Demonstrates strong communication, multi-tasking and time management skills with a solid foundation in team-based environments. Able to adapt to changing priorities, competencies and building relationships while maintaining a focus on customer satisfaction and company goals. Able to de-escalate challenging customer inquiries, comments and concerns with a strong foundation of ethics and integrity.

Professional Experience

Customer Service Associate,

Ollies Bargain Outlet, Inc. 2018-2020

Enter product and customer information from supplied lists accurately and efficiently into the customer relationships management systems software to log and record customer requests, feedback and complaints.

Maintaining above 85% Quality Control Accuracy for all customer inquiries in accordance with production and quality standards.

Coordinate with team members and store partners to optimize performance, reducing clerical errors while increasing operational efficiency through the maintaining of accurate records, timekeeping measurements and customer services.

Foster the development of new team members to contribute to succession planning goals during expansion.

Resolve customer inquiries and complaints via telephonic, written, and face-to-face communications in a timely and accurate manner in accordance with company and ethical guidelines.

Accounting Assistant,

Homer Laughlin China Co. 2016-2016

Provide support to accounting and treasury departments via processing transactions, issuing checks, updating ledgers and the preparation of financial reports and income statements

Maintain an even-flow of data entry for growing inventory, and financial related reports through accounting management and customer management processing systems.

Carried out administrative tasks such as bookkeeping, filling, and the handling of communications with clients and venders via phone, written and face to face interactions.

Demonstrate strong mathematical skills and attention to detail to ensure accuracy and timeliness to meet customers, and external partner deadlines.

EDUCATION

Bachelor of Science in Psychology

Thiel College, Greenville Pennsylvania

Professional Skills Technical Skills

Order Management and Follow-Up Adobe Premiere Pro

Customer Service Professional Customer Relationship Management Software

Time Management and Prioritization Data Entry

Problem Solving and Analytical Skills Microsoft Word, Excell and OneNote

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