Customer Service Data Entry
Resume:
**Melody Ward**
Weiner, AR *****
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**Melody Ward**
Weiner, AR 72479
********@*****.***
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**Professional Summary**
Dynamic and customer-focused professional with extensive experience in communication and patient support. Proven ability to effectively manage high volumes of inquiries while delivering exceptional service and fostering positive relationships. Skilled in problem- solving and adapting to diverse customer needs, with a commitment to enhancing customer satisfaction through effective communication and a solutions-oriented approach.
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**Core Skills**
- Exceptional Communication Skills
- Customer Service Excellence
- Conflict Resolution
- Active Listening
- Multitasking & Prioritization
- Empathy & Compassion
- Data Entry & Record Management
- Team Collaboration
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**Work Experience**
**Precertification Specialist**
*Advanced Cardiovascular Specialists, Shreveport, LA* November 2017 - November 2024
- Delivered exemplary customer service by guiding patients through the precertification process, resulting in a 30% increase in patient satisfaction.
- Developed strong rapport with patients and healthcare providers, ensuring clear communication of complex information.
- Actively listened to patient concerns and provided compassionate support, effectively managing expectations and resolving issues.
- Collaborated with insurance companies to expedite authorization processes, enhancing overall service quality.
- Implemented tracking systems that improved communication flow and reduced response times to patient inquiries by 20%.
- Conducted follow-ups to ensure patient understanding of procedures and coverage, reinforcing trust and transparency.
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**Clinical Medical Assistant**
*Advanced Cardiovascular Specialists, Shreveport, LA* December 2010 - November 2017
- Enhanced patient interactions through effective communication, ensuring clear understanding of processes and care instructions.
- Managed appointment scheduling and patient inquiries, maintaining a professional demeanor and positive attitude.
- Provided support to patients during medical visits, demonstrating empathy and understanding to alleviate concerns.
- Developed proficiency in handling sensitive information while adhering to confidentiality standards, building patient trust.
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**Staff Nuclear Medicine Technologist Assistant**
*Advanced Cardiovascular Specialists, Shreveport, LA* January 2007 - November 2010
- Assisted healthcare professionals by facilitating patient communication, ensuring clarity and understanding of procedures.
- Provided outstanding service by addressing patient questions and concerns promptly, contributing to a positive patient experience.
- Collaborated with team members to enhance workflow efficiency, demonstrating strong teamwork and communication skills.
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**Education**
**Certified Medical Assistant**
*Ayers Career College, Shreveport, LA*
Graduated: January 2008
**High School Diploma**
*Huntington High School, Shreveport, LA*
Graduated: January 2008
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This resume highlights your communication and customer service skills while downplaying the medical-specific details, making it suitable for a call center position.
**Core Skills**
- Exceptional Communication Skills
- Customer Service Excellence
- Conflict Resolution
- Active Listening
- Multitasking & Prioritization
- Empathy & Compassion
- Data Entry & Record Management
- Team Collaboration
---
**Work Experience**
**Precertification Specialist**
*Advanced Cardiovascular Specialists, Shreveport, LA* November 2017 - November 2024
- Delivered exemplary customer service by guiding patients through the precertification process, resulting in a 30% increase in patient satisfaction.
- Developed strong rapport with patients and healthcare providers, ensuring clear communication of complex information.
- Actively listened to patient concerns and provided compassionate support, effectively managing expectations and resolving issues.
- Collaborated with insurance companies to expedite authorization processes, enhancing overall service quality.
- Implemented tracking systems that improved communication flow and reduced response times to patient inquiries by 20%.
- Conducted follow-ups to ensure patient understanding of procedures and coverage, reinforcing trust and transparency.
---
**Clinical Medical Assistant**
*Advanced Cardiovascular Specialists, Shreveport, LA* December 2010 - November 2017
- Enhanced patient interactions through effective communication, ensuring clear understanding of processes and care instructions.
- Managed appointment scheduling and patient inquiries, maintaining a professional demeanor and positive attitude.
- Provided support to patients during medical visits, demonstrating empathy and understanding to alleviate concerns.
- Developed proficiency in handling sensitive information while adhering to confidentiality standards, building patient trust.
---
**Staff Nuclear Medicine Technologist Assistant**
*Advanced Cardiovascular Specialists, Shreveport, LA* January 2007 - November 2010
- Assisted healthcare professionals by facilitating patient communication, ensuring clarity and understanding of procedures.
- Provided outstanding service by addressing patient questions and concerns promptly, contributing to a positive patient experience.
- Collaborated with team members to enhance workflow efficiency, demonstrating strong teamwork and communication skills.
**Education**
**Certified Medical Assistant**
*Ayers Career College, Shreveport, LA*
Graduated: January 2008
**High School Diploma**
*Huntington High School, Shreveport, LA*
Graduated: January 2008
Contact this candidate