Quality Assurance Behavioral Health

Michele Henderson

***** *. ****** **. ****, Az **207 480-***-**** **.*********.****@*****.***

Profile

Motivated and results-driven Clinical Coordinator with 5+ years of progressive experience in behavioral health. Proven leadership in supervising multidisciplinary teams, coordinating care and delivery of services, and optimizing clinical workflows to improve member outcomes. Skilled in staff training, quality assurance, and program compliance in both outpatient and community mental health settings. Known for promoting trauma-informed care and fostering a culture of accountability, collaboration, and continuous improvement.

Core Competencies

Clinical Team Supervision

Behavioral Health Program Coordination

Staff Development & Training

Crisis Response & Risk Management

Quality Assurance & Compliance

Member-Centered, Trauma-Informed Care

Policy Development & Implementation

Electronic Health Records (EHR) Management

Interdisciplinary Collaboration

Caseload & Workflow Optimization

Experience

SMI OUTPATIENT CLINICAL COORDINATOR COMMUNITY BRIDGES INC.

JULY 2023 – MAY 2025

·Provided clinical and administrative supervision, clinical oversight, training, and mentoring for my assigned supportive/ connective team of clinical staff.

·Reviewed staff productivity reports daily to recognize any areas of concern or to support staff with their current barriers.

·Completed intake documents with members, developed treatment plans that supported the member's current needs, and provided specific goal driven resources to the members.

SMI CASE MANAGER COMMUNITY BRIDGES INC. FEB. 2023-JUNE 2023

·Successfully maintained a caseload of 100+ members with chronic mental illness in an outpatient setting.

·Completed intake documents, assessments, and treatment plans to reflect current needs.

·Updated all members documents, per health plan guidelines, as needed.

·Met the daily requirement for productivity by documenting all services provided before end of shift.

·Attended and supported the members at PCP appt.’s, mental health court appearances, meetings with the probation/parole department, family engagements, and any other request within a case mangers scope of practice for continuity of care.

BEHAVIORAL HEALTH TECHNICIAN COMMUNITY BRIDGES INC. OCT. 2021-FEB. 2023

·De-escalated crisis situations using verbal interventions and approved safety techniques.

·Engaged and monitored members while on unit to ensure staff and member safety.

·Ran daily recovery groups and encouraged member participation.

·Documented members behaviors, moods, and incidents accurately and in real time.

·Communicated effectively with the care team regarding changes in a member’s condition or behavior.

·completed intake assessments and required tests to measure the level of support and care that the members currently needed.

EDUCATION

KAPLAN COLLEGE- 2011 ASSOCIATES IN HUMAN SERVICES

Certifications

·CPI

·First Aid/ CPR

·Level one fingerprint clearance card Trauma Informed care

·Motivational Interviewing

Skills

Motivational interviewing Trauma informed care Team player Organization skills Time management Great rapport with co-workers, members, and the public

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