Medical Billing Account Manager

Kanan Barot, ***A Sai Sadan, VidyamandirMarg,Vasai West 401202

***********@*****.*** 930-***-****

Summary:

Dedicated professional with a comprehensive background in non-tech support, appeals management, and medical billing. Proven ability to streamline processes and enhance efficiency. Adept at collaboratingwith cross-functional teams and ensuring customer satisfaction. Professional Experience:

Non-Tech Support Specialist Collabera

Project - Accenture Non-Tech Support - TN DOL, 03/2021 – 11/2022 Unemployment Insurance Claims Support

Assistedclaimants with unemployment insurance claims, passwordupdates, and weekly certifications. Identified and resolved non-monetary issues, maintained Zendesk notes, and createdcase-specific notes. Managed claimant appeal withdrawals, confirming receipt of listed identification documents and obtaining withdrawal consent.

Unemployment Insurance Appeals Support - Provided support for employer appeal withdrawals, educating employers on Executive Order 77 policies.

Investigation ofReturned 1099Mail - Aided in creatinga database of returned 1099mail, confirming fraudulent activityon user accounts.

Project - BOA 401k Support

Attended calls regarding 401k queries, authenticated users, and initiated investment profiles. Assistedemployees with loans and withdrawals, answeredqueries, andescalated issues when necessary. Updatedsystems, reset login passwords, andnavigated the employer 401k portal. Account Manager ECMMedicalBillingCompany,New Hyde ParkNY 04/2019 – 09/2019 Reported to the RCM manager, ranAR reports, and followedup on open AR. Billing Specialist P.M. Medical Billing, Oyster Bay, NY 09/2018 -01/19 Managed payment posting, set up access tohealth insurance portals, and followed up on denials. Billing Support Criterions, Great Neck, NY 01/2015 – 03/2017 Addressed billing supportqueries for medical practicemanagement software and EHR. Conducteddemos for potential clients, provided training during software setup, and collaboratedwith the development team on enhancements.

Credentialing and BillingLiaison CityMD, Uniondale, NY 04/2014 – 10/2014 Credentialed physicians for NJ licenses, set up EDI processes, andcollaborated with network specialists to process underpaid claims.

Account Manager Porteck Corporation, Jericho, NY 01/2005 - 04/2014 Managed new account setup, collection, and validation of physician information. Setupand maintenance of fee schedules, EDI testing, and NY Workers Comp Claims Submission. Oversaw a team of 30, managed physician credentialing, and maintained process documents for denial and A/R management.

Education:

Bachelor of Science – Zoology Universityof Bombay

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