Service Representative Member
Resume:
CASSANDRA
CHAVIS
**********@*****.***
Red Springs, NC 28377
Dynamic Member Service Representative with a proven track record at Lumbee River EMC, excelling in customer satisfaction and issue resolution. Skilled in database management and relationship building, I effectively enhanced service quality and streamlined operations, ensuring compliance and fostering positive client interactions. Committed to delivering exceptional support in fast-paced environments.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Relationship building
• Financial transactions
• Customer support
• Call center experience
• Dispute resolution
• Transaction processing
• Escalation handling
• Issue resolution
• Product recommendations
• Complaint handling
• Client education
• Sales strategy
• Service upselling
• Service recommendations
• Database management
• Product sales
• Database maintenance
• Account reconciliation
• Payment processing
• Document processing
• Banking
• Point-of-sale system
• Member onboarding
• Workflow optimization
• Member account management
• Member correspondence
• Data security techniques
• Healthcare
• Membership renewals
• Banking operations support
• Multichannel communication
• Tracking complaints
Calm and professional under
pressure
•
• Teamwork and collaboration
• Customer relations
Lumbee River EMC - Member Service Representative
Pembroke, NC • 02/2015 - 02/2023
LREMC - Claims Representative
Pembroke, NC • 02/2011 - 02/2015
LREMC - Mail Processing Clerk
Red Springs, NC • 12/2009 - 06/2011
LREMC - Data Retention's Clerk
Red Springs, NC • 02/2008 - 02/2009
WORK HISTORY
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
•
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
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Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
•
Maintained high-quality service by adhering to company policies and standards in all member interactions.
•
Worked productively in fast-moving work environment to process large volumes of claims.
•
• Followed up with customers on unresolved issues. Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
•
Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
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Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
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Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
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Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
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Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
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Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
•
• Computer skills
• Problem resolution
• Microsoft office
Customer relationship
management (CRM)
•
• Understanding customer needs
• Product knowledge
• Data entry
• Administrative and office support
• Professional telephone demeanor
• Work prioritization
• Issue and complaint resolution
• Account updates
• Remote office availability
• Sales and upselling
• Inbound call management
• Account updating
• Call center operations
• Calm under pressure
• Customer data confidentiality
• MS office
• De-escalation techniques
• Following scripts
• Employee coaching
• Customer account management
• Brand representation
• Process improvement
• Service standard compliance
Document and records
management
•
• Staff education and training
Policies and procedures
adherence
•
• Store maintenance
• Complaint investigation
• Data management
• Billing adjustments and refunds
• Office equipment proficiency
• Customer retention strategies
• Call documentation
• Sales expertise
• Report creation
• Complaint resolution
• Order and refund processing
• Sales transactions
• Salesforce CRM
• Receiving support
• Promotional support
• Multi-line phone talent
• Order processing
• Order documentation
• Product education
• Retail store support
• Route management
• Training development aptitude
• Conflict mediation
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
•
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
•
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
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• POS systems expert
• LiveChat messaging
POS systems and ordering
platforms
•
Translation and interpretation
services
•
• Business development
• Data evaluation
Purnell Swett High School
Maxton, NC
High School Diploma: Diploma
UNC-Pembroke Bachelor degree
BS in Business Finance
EDUCATION
Contact this candidate